U guys simply got it together
U guys simply got it together! I was never in dark thanks so much
About IB Mirror
Data updated- Website
- www.ibmirror.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 38 reviews
- Replies to negative
- 18% (3/17)
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About this business
We, being a top-notch mirror supplier, promise you to offer modern lighted bathroom mirror of supreme quality. Buy Defogger mirror at affordable prices.
Is IB Mirror legit?
IB Mirror (www.ibmirror.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 18% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful product design, premium quality, and exceptionally helpful customer support team members who always go above and beyond to answer questions. People note that orders arrive quickly, installation is surprisingly easy, and items are securely packaged with protective corner pieces to prevent any damage. Some reviewers were not happy with delivery aspects, mentioning lost shipments, delayed orders, or unexpectedly high shipping costs that added to their expenses. Buyers also experienced frustrating situations involving a complete lack of communication and missing order confirmations.
Auto-generated from all reviews of this business. For reference only.What people say
Premium All Around
With IB you will definitely pay a premium but you will also get a higher grade product with responsive support. Trust me, in this category of imported goods, you need a company that is responsive and actually supports the customer. I ordered two very large illuminated framed mirrors for my master bath. They arrived about eleven days later perfectly crated and we installed them immediately. One LED driver died within a few days (it happens) and IB sent a replacement overnight and credited an additional percentage for the trouble of having someone come back out to assist me. Keep in mind, the mirrors were 30x60! I'd order again if I needed professional grade mirrors.
Wonderful medicine cabinet and…
Wonderful medicine cabinet and extraordinary customer service and product support. Highly recommended
Timely and Safe delivery
The mirrors showed up on time and in good condition. They look amazing.
I absolutely love this mirror
I absolutely love this mirror. Perfect height and Length. I love the soft light, I love the Bluetooth so I can listen to music while sitting in front of mirror. LOVE IT!!
Big thanks to Marjory
Big thanks to Marjory, always attentive to details. My Cloud mirror arrived in perfect condition despite the long shipping, Her follow up really reassured me.
Thanks again to Patricia.
Thanks again to Patricia, very responsive. She found the perfect product within my budget. A real pleasure working with her.
Our firm purchased 123 mirrors for a…
Our firm purchased 123 mirrors for a large residential project. IBMirror handled everything professionally, providing outstanding logistics and customer support from start to finish.
We installed 10 mirrors in a boutique…
We installed 10 mirrors in a boutique fithess center. The products were preminm quality, and the customer service was excellent.
Wow just wow
Wow. Just wow, The packaging, the finish, the lighting-everything screams premium. IbMirror is not just selling mirror, they are selling design. My bathroom feels like a luxury hotel suite. I will definitely order again and recommend to friends.
Ordered 5 Mirrors for a retail project
Ordered 5 Mirrors for a retail project. IBMirror delivered exactly as promised, and the installation was flawless.
amazing mirror
amazing mirror. Looks luxury.😍
I recently purchased a backlit LED…
I recently purchased a backlit LED mirror and I couldn't be happier. The quality of the glass, the brightness of the LED, and the elegant design make my bathroom look like a high-end spa. Shipping was smooth, packaging was impeccable, and installation was surprisingly easy. I must also thank Harleen for her patience in answering all my questions before ordering. Excellent service and product.✔
Shout out to Harleen at I BMirror
Shout out to Harleen at I BMirror! She went above and beyond to make sure my order was correct and delivered on time. The mirrpr is gorgeous, but honestly the service made the experience even better.
I had few concerns about sizing before…
I had few concerns about sizing before placing my order. Harleen from customer support took the time to answer all my questions in detail and even followed up afterward. That level of care is rare these days. Truly impressed.
Revised -- Shipment was lost for over 30 days --
The shipment was lost for over 30 days with no communication from the company. We had to track down and call the shipper to find the package. The company made no attempt to accommodate us for the inconvenience. This is the 3rd or 4th mirror we have purchased. Follow up: The company reached out to us about our experience and communicated several adjustments to their process that will help prevent a similar experience for others. It is refreshing to have management read and respond to reviews in such an open and thoughtful manner. We will continue to use the products and support the company.
Received and installed the mirror…
Received and installed the mirror without any issue.
I couldn’t be happier with my purchase
I couldn’t be happier with my purchase! The LED mirror arrived perfectly packaged and in flawless condition. The quality is outstanding – from the crystal-clear reflection to the modern, sleek design that instantly elevated the look of my bathroom.
High quality item with good customer service
The product arrived as scheduled with exceptional packing -- no damage, in perfect condition. We carefully unpacked it, and tested before installation per he instructions. Very high quality item and performed as designed. Unfortunately, the item was too large for the intended space and we returned it. Customer service was exceptional.
IBMirror doesn't stand behind its stated warranty--run!!
The company doesn't warranty "physical or cosmetic damage" to it's merch. We've had these backlit mirrors for two years now and the black spots we're seeing BEHIND the mirror, along the edges indicate a quality control issue, not our issue as customers. My wife NEVER cleans behind the mirror, only on the face. ibmirror won't warranty these two products, much to our shock and amazement, as the warranty is good for five years. We're only on year two! They claim the glass cleaner has solvents, but my wife DOES NOT CLEAN BEHIND THE MIRROR! Take my advice and find a manufacturer that stands behind its products and doesn't cut and run when they cause the fault of the merch. IB Mirror's latest reply: We understand your wife does not clean the back of the mirrors but what you are witnessing is delamination and erosion from the cleaner. The cleaner will seep in through the sides and permeate the mirror bond. This is what caused the degradation and pilling you witnessed off the edges." My reply: my wife says "BS." We bought IB Mirror's products back around 2015-2018 and she cleaned those same mirrors, using the same chemicals, the same way back then through 2023. NEVER had a leaching/delamination/erosion of those mirrors! Why now? Maybe you changed manufacturers or maybe the mirror substrate changed. Our cleaning methods have not changed. We'd rather purchase from a company that doesn't make excuses for its products and a company that will stand behind its warranty. Why throw good money after bad with you guys?
Reply from IB Mirror2025-08-01
Hi Steve, We understand, and sympathize with your frustration. We have a CS team that is here to assist all of our customers with any inquiries and issues that arise with ownership of our products. You had sent us two of the products that have been used over the years to clean the mirrors. Perfect Glass and Sprayaway's glass cleaner. Perfect Glass is a non abrasive PH Neutral cleaner, which is excellent. Continue to use that. However the Glass Cleaner contains Butoxyethenol which is highly corrosive and not recommended to use on LED mirrors. This type of cleaner is specifically outlined within our care instructions not to be used. It can be used on regular glass mirrors but not LED mirrors. We understand your wife does not clean the back of the mirrors but what you are witnessing is delamination and erosion from the cleaner. The cleaner will seep in through the sides and permeate the mirror bond. This is what caused the degradation and pilling you witnessed off the edges. We stand by our products, we are very pro active with all our customers. If care instructions are not adhered to, this is an unfortunate by product. Regardless, we had discussed providing an amenable solution. Our agents proposed a solution, which we were hoping would provide a satisfactory outcome. Thank you.
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