IBMirror doesn't stand behind its stated warranty--run!!
The company doesn't warranty "physical or cosmetic damage" to it's merch. We've had these backlit mirrors for two years now and the black spots we're seeing BEHIND the mirror, along the edges indicate a quality control issue, not our issue as customers. My wife NEVER cleans behind the mirror, only on the face. ibmirror won't warranty these two products, much to our shock and amazement, as the warranty is good for five years. We're only on year two! They claim the glass cleaner has solvents, but my wife DOES NOT CLEAN BEHIND THE MIRROR! Take my advice and find a manufacturer that stands behind its products and doesn't cut and run when they cause the fault of the merch. IB Mirror's latest reply: We understand your wife does not clean the back of the mirrors but what you are witnessing is delamination and erosion from the cleaner. The cleaner will seep in through the sides and permeate the mirror bond. This is what caused the degradation and pilling you witnessed off the edges." My reply: my wife says "BS." We bought IB Mirror's products back around 2015-2018 and she cleaned those same mirrors, using the same chemicals, the same way back then through 2023. NEVER had a leaching/delamination/erosion of those mirrors! Why now? Maybe you changed manufacturers or maybe the mirror substrate changed. Our cleaning methods have not changed. We'd rather purchase from a company that doesn't make excuses for its products and a company that will stand behind its warranty. Why throw good money after bad with you guys?