Revised -- Shipment was lost for over 30 days --
The shipment was lost for over 30 days with no communication from the company. We had to track down and call the shipper to find the package. The company made no attempt to accommodate us for the inconvenience. This is the 3rd or 4th mirror we have purchased. Follow up: The company reached out to us about our experience and communicated several adjustments to their process that will help prevent a similar experience for others. It is refreshing to have management read and respond to reviews in such an open and thoughtful manner. We will continue to use the products and support the company.