Our online printing services consists of product such as digital business card and offset business card. Digital Printing will consists of product such as short run flyers, booklets, letterhead, postcards, event ticket and sticker. Litho Offset Printing contain product like bulk brochure, long brochure, bulk flyers, bulk booklet, bulk posters, receipt book, envelopes, money packet and notepad. Signage will have product like poster, poster with foam board, image wrap wooden frame, short run banner, large format sticker, fabric banner, bunting, roll up bunting and pop up system.Rubber Stamp consists of AE Gel Stamp, Ready Made PreInk Stamp, Embossing Seal, Normal Pre Ink Stamp and Pre Ink Stamp refill. CD DVD will have CD/DVD Cover Print and Round CD/DVD Print.Promotion & Events will have fridge magnet, button badges, Easel Stand and Carton Boxes. Lastly For Business Essentials, the product will consists of training manual printing, proposal printing, color document print, black & white document print and membership card.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional print quality, noting that the final items are well-made, feature accurate colors, and arrive safely with solid packaging. People also appreciate the remarkable speed, mentioning that inquiries are answered promptly and orders are completed efficiently without any unexpected delays.
A few other people also felt that the friendly staff is exceptionally accommodating when handling tight deadlines, sampling, and special custom requests. Consumers are genuinely satisfied with the attentive communication, sharing that the team ensures every project runs smoothly from initial design verification to final delivery.
Great services, fast delivery but i didn't get what i expected. I was expecting to have a rectangular shape of event ticket but eventually i got a square liked shape event ticket. I don't know what happen to the website. I chose 140mm×50mm at first but eventually the tickets turn out to be 140mm×90mm. I don't know whether is my order wrong or just technical issue there. And i only realize after i got my ticket.
Image Magic Printing Sdn Bhd 回复2019-08-05
We really sorry to hear about your experience so far. We understand it must be frustrating to feel as though you have ordered something, which can't meet your expectation. Our customer service will call you up to rectify the order. Thanks for the support .
Web is userfriendly and convenient however I would like more updates and maybe customer service through chat would be more easier if I have any questions.
Image Magic Printing Sdn Bhd 回复2019-07-31
We appreciate your reviews and look forward to serving you again. This review will motivate us to provide even better services to all out customer. Thanks again.
If there is no issues with the printing, i would rate them 4 stars.
But when there are issues, the problem solving and attendance to it is extremely bad. We had our printing done, and some printing were not up to expectations. Since they couldn't offer a re-print after we printed out the printing defects, they offer a refund.
Only a statement from them: "We will refund payment for you"
6 weeks down the road, 2 follow up on refund status, still no respond.
Apart from prompt respond to business printings,we'll definitely appreciate a prompt respond to customer complains too.
Image Magic Printing Sdn Bhd 回复2019-07-23
I am really sorry to hear about your experience so far. We understand it must be frustrating to feel as though you have ordered something, which can't meet your expectation and we are unable to offer reprint for it . We have had a look into your order and refund is the best solution. We are sorry for the refund is still in the ‘pending’ stage of the process . Rest assured, we will get it done and forward you the proof of your refund by email. Thank you for taking the time to review us.
Name card printing OK, quility good. But the delivery service is super disappointing. I placed order on Thursday afternoon, I choose normal order (4 day deliver), only the 4th day they sent out for delivery and written next working day will arrived my place. However, I check with DHL, they said can't deliver on the day promised but 1 more working day. I am in hurry so I said I will collect from DHL myself. End up, I couldn't get my parcel after waiting in DHL Puchong for 2.5 hours!! What a terrible courier service! The reason DHL given is the sender given wrong address so my parcel was in cheras branch not Puchong branch. This reason was given to me after I waited there for 2.5 hours!
If you all in hurry, please use express service.
Image Magic Printing Sdn Bhd 回复2018-11-13
We are sorry to hear that you have had bad experience with DHL services. We can arrange other courier service for you if needed, please let us know. Thank you for your feedback and rating.
Fast Work but Need Improvement On Checking before Printing
[Update]
Customer service reach me real quick. Very good improvement.
No one make no mistake, it is how you dealing with it is matter :)
Order a bill book recently but some WORD & LETTER ARE MISSING maybe being accidentally deleted during artwork checking. I bet the staff already notice that there something wrong with the bill book and they could check again my artwork. Yet they did'nt reprint my order and just send the bill book with wrong artwork. Before this it was okey. Now, how am i gonna tell my customer?? Hopefully , he will just accept the bill book.
**I already ask my customer. He did'nt want to accept this order. So, i need to reprint this. Please reply me ASAP. Thanks
Image Magic Printing Sdn Bhd 回复2018-09-21
We are going to reprint for your order after investigation the root cause is made by us. Please accept our sincere apologize for this unpleasant experience. Thank you for giving us your feedback and comments.
Excellent printing quality, and the order process is relatively straightforward. I particularly appreciate the fact that they would throw in extra prints, which is unexpected but nice gesture nevertheless. However, if there is anything to improve it is definitely - without a shred of doubt - their customer service.
Here's my experience: I repeated my order for my business card because it wasn't done properly the first time (requested for rounded corners but I received straight cut). Chronology of events as follows:
1. [Day 0] Sent them a text message about the issue, no response.
2. [Day 1] Emailed them on top of my order confirmation, no response.
3. [Day 2] Called them and was told curtly to just repeat my order and they will do the corner rounding without extra charges. No apology offered for the mess up.
4. [Day 3] Repeated order
5. [Day 7] Received the email confirming that the order has been completed ahead of the estimated completion time (fantastic! or so I thought...) and will be sent over by 5.30PM. Unfortunately, that didn't happen.
5. [Day 7] Gave them a call in the evening on the status. A nice lady told me that they have completed the print but not sure why it wasn't sent to me. Told her to call me back to update me once she has checked on her end. Said she would but unfortunately, she didn't.
6. [Day 8] Called them again - this time another lady answered, basically told me the same thing. Again, told her to call me back and let me know once she has checked. Said she would, but alas, she didn't. I must add that this was a Public Holiday eve so I was expecting not to get it soon, but a call back would have been nice, regardless.
7. [Day 9] Public Holiday - didn't bother calling them again to follow up
8. [Day 10] Ad hoc holiday declared - decided to give them a call anyway to see if anyone would pick up. Another lady picked up, told her that it was my third time calling, but she rudely told me that the order has been completed and that the person in charge of my order was not around so she can't do anything about it. I admit I raised my voice because she was raising hers and I don't think she was really listening to me, but anyway I told her to get back to me as soon as possible because it has been more than 5 days since I ordered (website says I'll get it within 5). I tried my best to be civil, but it was really difficult seeing how unpleasant and frustrating the experience was speaking to her.
9. [Day 10] The lady returned my call and told me that the order somehow did not get delivered over. She graciously offered to reprint and resend next week, which I'm totally fine with.
All in all, my point is - it would've been nice to always check with your customer if the issue has been resolved, and if it hasn't, always help and offer a solution, instead of excuses.
This has been quite disappointing to me because Image Magic (IM) is arguably the best vendor I've worked with so far in terms of quality and processing speed. I would probably still engage IM for this reason, but I would be extra diligent in following up with them, especially for urgent orders.
Image Magic Printing Sdn Bhd 回复2018-05-10
Please accept our sincere apologize for this unpleasant experience. Thank you for giving us your feedback and we will look into this matter seriously.
Placed an order for Christmas cards on 12 Dec via the website. I chose them as they have a 2 days processing time and I was confident that I can receive it in about 1 week, which will give me enough time to mail out the cards to our overseas friends. Emailed them on 15 Dec using the contact email given by paypal to find out the status of my order but received no reply. Gave them multiple calls but was always directed to the answering machine and could not get anybody to answer. Waited for the parcel but did not receive anything. Finally, after becoming very desperate and frustrated, I tried calling them again on 21 Dec, I spent about more than 5 calls and 15mins on the answering machine and suddenly somebody picked up the phone. I found out that they had missed out my order!!! I couldn't believe it. The lady said that she will send it in for printing and I should receive the parcel on Tuesday which is 26 Dec. I was extremely disappointed and I really regret choosing this company to print out my Christmas cards. Nonetheless, she asked me if I wanted a refund, which is obviously unacceptable. I could not get my cards printed anywhere ontime and I had promised to send out the cards to our overseas friends. So I had no choice but to wait for the cards to arrive after Christmas, and our friends can only receive them next year, which is an extremely horrific experience for me.
Image Magic Printing Sdn Bhd 回复2017-12-24
Hello there En Ci, our team from Image Magic would sincerely apologize to you for this unfortunate event. We investigated the cause behind this and tried to find out the reasons why we missed out your order. We believe there has been a problem in the system between the Molpay payment and our order system because we did not receive any notification on your order so we truly apologize for this as our team did not counter-check properly. Secondly, the official email for our company is under [email protected] and hence that is also another reasons why our team did not manage to reply those emails that you sent in to us. We will further investigate what has happened between those periods to ensure that this does not occur in the future. Once again, we apologize for this unpleasant experience and the blame is truly ours. Thank you for giving us your feedback and we promise to improve our service. Merry Christmas.
Having being using Imagemagic over the years i decided not to search for another printer company. But it seems that out of 10 time i will have at least 4 times of frustration when it comes to printing.
At time we are in a good mood, but it could be because of your customer service tone / reply / manner and attitude which is rude can really turn the mood over.
Over the years, we submitted several printing it has no problem. and now we are submitting something similar (diff design) and there come a lot of comments etc. my point is,, we already agree to pay the designer fee to fix whatever needs to be fix. we dont expect to hear from your customer service "we cannot or we only can do this or we can only do that" - COME ON! we want problem to be resolve, not telling us all the list of things you cannot do! then what is the point of paying for the designer fee to fix watever needs to be fix?
And when i mean fixing what needs to be fix - i refer to fixing it to a printable version.
Your customer service should know how to deal better with client rather than annoying the client. Avoid talking to client with printing terms or jargon and expect the client to understand. Please understand that design and printing is not the client expertise. Your customer service should know that they are suppose to know they should be helping the client to solve issue not asking back client so many ridiculous question.
Train your staff to be able to answer and deal with client in a proper manner. esp if they are as front liners. they represent the company.
Image Magic Printing Sdn Bhd 回复2017-05-23
Dear Jade, we will try our best to solve your problem of the design. It's just sometime can't make 100% exactly as per your sample. We are sorry for inappropriate explanation from our customer service.
I've ordered business cards with the thickest, art laminated paper. I received thin, cheap looking cards. Moreover, the borders were not cut straight and various cards looked different.
I asked for an explanation and a refund but never received any. I would not order with this company again.
Update: Only after posting my review here (!) the company contacted me and offered a refund. It took a lot of emails exchanged back and forth, though.
Image Magic Printing Sdn Bhd 回复2017-03-14
It was really sad to hear that you are unhappy and dissatisfied with our service and product.
The paper that we printed definitely was the material you ordered. Customer can always request for sample or printing proof before place the order with us to confirm the paper material with minimum cost.
However, you were unhappy with the borders that not cut straight as per your description
We did offered full payment refund in the first place. But, it was a foreign bank account.
Our Finance personnel took leave for few days and we are sorry that didn't reply your email for the status of refund. We are not familiar with the process of TT to oversea account as we never have such experienced.
Insufficient information of the bank details given by you took us exchanged email. Furthermore we couldn't refund small amount (RM 34.80) to your UK foreign bank account as per bank restriction.
Finally, we able to get approval from our credit card merchant to make full amount of refund to you.
Last but not least, sorry for your bad experience that ordering with us and we did provide the best solution that we could.
Thanks for the comment above as this is needed for future improvement of our production and customer service team.
I tried their services the first time and it was good and professional. It was easy using their website system, emailing with their customer service is also easy. Will surely use their services again in the future.
I'm the First Time Customer.
Project: 2pcs A1 size Sticker on Foam-board with Matt Lamination.
(Self pick up)
Experience:
Printing within a day! So impressive!
Reliable! Fast & Efficient with Good Quality!
Little bit of suggestion:
The person who pick up the call can be more friendly. :)
Image Magic Printing Sdn Bhd 回复2016-08-19
Thank your for your review and looking forward to serving you again.
My first experience and first order on-line for business card. Was amazing so fast i get it.
Next, i placed a few orders for big banner and bunting, also give such a good assistance and really helpfully. They guide and give me an info how i should designed my banner and get the best image when the big banner print out.
I was satisfy with the service, even when i walk in to the office, the staff was friendly, Thanks to Moon and team for a great job.
Image Magic Printing Sdn Bhd 回复2016-08-19
It is our pleasure to serve you. Thank you for ordering with us.
Bad Customer Services Ever (Case Resolved with High Efficiency by Nesta Goon)
Absolutely pathetic. Please check the email conversation between me and Moon Lee. I will try my best to prevent anyone I know from choosing to deal with your shop, the worst customer services I had ever received.
1. Not to mention how many times I was being ignored during the quotation period and being treated like shxt in the phone call after few rounds of non-responsive emails. So finally when I thought I could end this service by receiving her email regarding the collection of tickets, it was another nightmare for me.
In spite of the bad service, I was actually expect that I would at least get a desired outcome. On the collection day itself, my friend went to the shop and collected the tickets on my behalf, I was so shocked after seeing the photo taken by her. I wanted the tickets to be printed in GOLD colour and it was clearly stated in our convo, yet it ended up being printed in SILVER. What even worse was she told my friend that she did notify me that your supplier had stop supplying the gold paladon paper to your shop and I did acknowledge that. In fact, I was totally no idea about that as SHE DIDNT NOTIFY ME AT ALL!!!!!!!!!l! (once again, please check our conversation)
So now, it's clearly shown that I was being cheated and I called her up for further clarification, hoping that I would AT LEAST get an apology or any further arrangement, yet SHE TOLD ME THAT IT WAS MY FAULT FOR NOT VISITING YOUR SHOP BEFORE PLACING AN ORDER. So, is it my fault again for having too much confident on your shop as I believe that you could do simple order as that even though I would not be able to visit your shop? It was mere a simple order, gold paper and black & white printing, why couldn't I get a outcome that I wanted? Why did you choose to cheat on me and my friend instead of confronting your own mistakes? Why couldn't you just tell me in email that you are not able to do GOLD colour instead of blaming me for not visiting your shop? It was totally a SCAM, I was wondering why your staffs could be so outrageous and ignorant without concerning about your shop's reputation. I was really disappointed on your services and it was my worst decision ever to trust your shop.
2. No, it's not done yet. I had sent her an A4 size of file with 3 tickets designs on it (they are all same design) and I told her I would like to print 50 set of file which I initially thought that I could have gotten 150 pieces of tickets because I have 3 tickets all together in a paper, so i could get 150 pieces (50 x 3=150)by printing 50 sets of papers as we would like to save up some costs. I was hoping that she could understand my order or maybe even she was not, I still hope that she would at least clarify to me and tell me that it was not possible to make such order, and of course I would understand and withdraw my order if she did clarify to me.
Instead, she replied me with another quotation which I thought that she understood what I meant and that's why she quoted me for another lower pricing. For this case, I understand that it was not all her fault because I believe that there was miscommunication between us but still, I told her in the phone call that this was not actually what i wanted and I didn't expect any arrangements to be made, i just wanted to express my discontent. At the end, she blamed me again for not looking properly at the size that she had quoted me, which is not in A4 size. Well, I don't understand why couldn't she explain to me that i was not able to make such order yet she misled me by quoting another price so that I could proceed my order.
I do not want to look like an uncivilized customer and I was trying to swallow it silently but clearly I cant, I am so furious at her services and now I need to look for another printing shop urgently, spend another amount of money to cover up my event. Please tell me how should I deal with the stack of rubbish and undesired tickets which are not match to our theme of event at all?
Image Magic Printing Sdn Bhd 回复2016-11-26
Hi Joey, it is really sad to hear that you are not satisfied with our service and product.
It appears that the conversation between both of you and Moon Lee or the email she has sent to you is ended unhappy due to Moon Lee misunderstood what you need from us.
We apologise for this and the inconvenience it has caused. We agreed that on this occasion our service has not been to the high standards we aim to achieve. We will look into this matter seriously and give you option to full payment of refund or reprint. Please check your email for further arrangement on this.
Update replied from customer
I would like to convey my appreciation to Nesta, who handle my order at last, effective and friendly customer services received.
I've ordered 1000 piece of flyers, 10 button badges and 1 box of business card. I found this company on the internet while searching for a printing service nearby. I must say, the overall quality is very good and I'm impressed with it but for the flyers, there's some set-off at the back of the flyers. Mine is safe as it's 1 side flyers but needs to be more careful when printing 2 sides. Other than that, the flyers I get is exactly how I want it to be.
The button badge's pin is centred for all of it. I usually get a slanted pin for button badges when order at another place.
As for the business card, the color is exactly as I wanted it to be and satisfying but at the back for spot UV, there're 2 tiny dots in between the letters in spot UV. It's not in the spot UV design. Don't worry, it's a minor one.
Thank you so much for your service.
Nesta helped us produced brochures and banners for a conference we were sponsoring in KLCC.
He produced photos and pictures of the finished documents, so we new what to expect. Fantastic since we couldn't be there in person until the event.
Everything was delivered in time, and the conference went very well.
Image Magic Printing Sdn Bhd 回复2015-08-27
Thanks for your kind review. Looking forward to serving in near future.
satisfied with the printing job!
The web upload is really convenient and many thanks to Ms.Moon for her kind assistance from the moment I uploaded my file till I got my printed cards!
would definitely be using image magic again in the future!
Image Magic Printing Sdn Bhd 回复2015-04-19
Hi there Emily, thanks for the review. This will greatly provide us motivation to serve all our customer with out best services and quality prints.
Thank you so much for the amazing high quality postcard prints!
I would have given you a 5/5 but because you used a rubber band to tie the cards the first card on the stack is defaced with rubber band markings.
Might I suggest using cardboard and plastic instead in the future?
I'm definitely recommending your services to my friends.
Image Magic Printing Sdn Bhd 回复2015-03-11
Thanks so much for taking the time for sharing your order experience at Image Magic and appreciate your kind suggestion. We will definitely improve our packaging method.
This is my first time ordered and I am happy with it. Thank you very much for your customer support and help by checking my artwork. I really appreciate that and I will be back in the future for more services. I love my thank you card, the quality is good and it looks really cute! All the best to your business :)
I've ordered various products since 2014. Good selection of products and prompt service... good quality too.
however, my recent order was not satisfactory. I ordered a flag in black and white but the colour was more grey than black. Previously in 2014 i ordered a black and white design flag too, and the colour was great and black was black. Not sure why the new order is of different colour output/gradient. but prompt service as usual nonetheless. thank you.
Image Magic Printing Sdn Bhd 回复2015-01-28
Dear Ifzan, thank you for your comment and we are sorry to hear that you were not satisfy with your recent order. Our customer service personnel will double check your print file and will contact you ASAP for further clarification.
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