Justin,
We are so pleased to hear that our team was able to assist you quickly and professionally with your site restore. We understand how crucial it is to get things back online smoothly, and we're glad we could provide excellent customer service when you needed it most.
Jana T. - Brand Ambassador
H
Heidi Killion Gaul · 写过 1 条评价 · 体验于 2026-07-14 ·
★★★★★
服务好
InMotion Hosting 回复2026-07-14
Heidi,
Thanks the feedback. Reach our anytime, our support agents are available to help 24/7.
Jana T. - Brand Ambassador
John,
Thank you for taking the time to share this. I understand how frustrating it is to lose access to your sites and email unexpectedly.
To explain what happened: when any site on shared hosting is hit by a DDoS attack, it generates a large volume of malicious traffic, and that strain carries over to the other customers hosted on the same server. So any time a customer's site comes under active attack, our standard procedure is the same. We temporarily suspend the affected account to keep the attack from taking down everyone else on that server. It isn't specific to your account; it's how we protect every customer in this situation.
The path back is also the same for everyone: put the site behind a CDN such as Cloudflare and turn on "Under Attack Mode," which filters out the attack traffic. Once that's in place, we work directly with the customer to reinstate the account fully.
Our support team is here to help. So they can pull up the right account and verify it's you, please follow up through our Live Chat and Ticketing system. That's the route that lets them locate your account securely and take care of everything from there.
Jana T. - Brand Ambassador
Thanks for the 5-Stars and you kind feedback!
We truly appreciate you sharing your experience. It's wonderful to hear that our team member was able to provide such patient and helpful support, especially during a critical time. We're delighted that you feel well-supported and that we could help protect your website.
Jana T. - Brand Ambassador
We appreciate you taking the time to share your experience with us. We understand how frustrating the delay in receiving your refund and the lack of communication must have been.
After reviewing your case, we identified the issue that caused the delay, and we're pleased to let you know that your refund is now being processed.
We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this. Thank you for giving us the opportunity to make things right.
Jana T. - Brand Ambassador
G
Gabriel · 写过 1 条评价 · 体验于 2026-07-13 ·
★★★★★
专门的人力支持
专门的人力支持。祝 InMotion Hosting 周年快乐,感谢 Eric!
InMotion Hosting 回复2026-07-14
Gabriel,
We're so happy to hear about your positive experience with our dedicated support team members! We appreciate your kind words.
Jana T. - Brand Ambassador
Elly,
We are so grateful for your kind words! It's wonderful to hear that our accessibility and helpfulness have made such a positive impact on your experience. Thank you for your loyalty and appreciation.
Jana T. - Brand Ambassador
C
Cameron Bryars · 写过 3 条评价 · 体验于 2026-07-10 ·
★★★★★
对托管的长期满意度
对托管的长期满意度。 获得现场良好的工具。 出色的支持
InMotion Hosting 回复2026-07-13
Cameron,
We are so happy to hear about your long-term satisfaction with our hosting, tools, and excellent support. Thank you for your wonderful feedback!
Jana T. - Brand Ambassador
Mike,
Thank you for the 5-Stars! We are so happy to hear that our expert tech support has kept you satisfied for so many years. We truly appreciate your recommendation!
Jana T. - Brand Ambassador
J
Jo Ann Mclellan · 写过 2 条评价 · 体验于 2026-07-10 ·
★★★★★
雅各布在回复时非常乐于助人……
Jacob 在响应未保存的更新时非常有帮助,并帮助我解决了 PHP 问题
InMotion Hosting 回复2026-07-13
Jo Ann,
We're so glad our team could provide such helpful assistance with your PHP issue and ensure your updates were saving correctly. Thank you for your kind words!
Jana T. - Brand Ambassador
Alvaro,
We're so pleased to hear about your positive experiences with our support team. It's wonderful to know that they are fast, patient, and knowledgeable in resolving your issues. We truly appreciate your high recommendation!
Jana T. - Brand Ambassador
A
Arnold · 写过 2 条评价 · 体验于 2026-07-08 ·
★★★★★
我和他们在一起很多年了
我和他们在一起很多年了。始终给予大力支持。
InMotion Hosting 回复2026-07-09
Arnold,
Thanks for your long-standing support. We are always happy to help, and appreciate your kind words.
Jana T. - Brand Ambassador
Ken,
We are so grateful for your decade of loyalty and are thrilled to hear that we consistently impress you. It's wonderful to know that we've been able to provide you with prompt and accurate answers on your first contact.
Jana T. - Brand Ambassador
Jeff,
We appreciate you sharing your positive experience with our technical support team. We are glad to hear our front-line technicians have consistently resolved your issues. We acknowledge your feedback regarding increased wait times and are actively working to improve our response efficiency.
Jana T. - Brand Ambassador
D
Don Ives · 写过 2 条评价 · 体验于 2026-07-05 ·
★★★★★
今天像往常一样提供了出色的帮助
今天像往常一样提供了极好的帮助!再次感谢 InMotion!
InMotion Hosting 回复2026-07-07
Don,
It's great to hear that you consistently receive excellent assistance from us! We appreciate your continued support.
Jana T. - Brand Ambassador
Greg,
We're so pleased to hear that our service and support have met your expectations. Thank you for your kind words!
Jana T. - Brand Ambassador
A
Ali Shameen · 写过 1 条评价 · 体验于 2026-07-04 ·
★★★★★
亚历山大提供了最好的支持……
Aleksandar 提供了我经历过的最好的支持服务。我仍然使用 Hostinger 和 Bluehost 进行其他用途,但我从 InMotion Hosting 获得的支持水平非常出色。 Aleksandar 超出了我对这两家提供商的体验。他知识渊博,耐心,快速有效地解决了我的问题。我非常感谢卓越的客户服务,并强烈推荐 Aleksandar 和 InMotion Hosting 支持团队。👍😀
InMotion Hosting 回复2026-07-06
Ali Shameen,
We truly appreciate this review. It's wonderful to know that the assistance provided was knowledgeable, patient, and resolved your issue quickly. Thank you for sharing your positive feedback and recommendation.
Jana T. - Brand Ambassador
A
Andrew · 写过 1 条评价 · 体验于 2026-07-02 ·
★★★★★
技术服务REP非常棒
技术服务 REP 非常棒!快速、乐于助人、彻底、专业、知识渊博、准确。出色的...
InMotion Hosting 回复2026-07-02
Andrew,
We're so glad to hear that our technical service representative provided you with such an excellent experience. It's always nice to hear this feedback.
Jana T. - Brand Ambassador
R
Rajarshi Banerjee · 写过 2 条评价 · 体验于 2026-07-02 ·
★★★★★
非常有帮助的后端团队
非常有帮助的后端团队。特别感谢维利萨
InMotion Hosting 回复2026-07-02
We're so happy to hear our team was helpful. We appreciate your kind words!
Jana T. - Brand Ambassador
b
b h · 写过 2 条评价 · 体验于 2026-06-30 ·
★★★★★
极好的
极好的。与 InMotion 的每次交互都解决了问题。控球能力一流!
InMotion Hosting 回复2026-07-01
We are thrilled to hear that your interactions with us have been so positive and that we've been able to resolve your issues effectively. Thank you for taking the time to share your experience.
Jana T. - Brand Ambassador