We’re sorry to hear about your experience, and we apologize if our previous communication gave the impression that we were trying to delay your return request.
For non-quality-related returns, customers are responsible for the return shipping cost in accordance with our official Store return policy. The information about sale pricing and shipping fees was intended to explain the policy, not to prevent you from returning your order.
We'd like to look into your case to ensure everything has been handled appropriately. Please send us your order number via direct message, and we'll review your return request and provide further assistance as quickly as possible.
H
Harper Collins · 写过 1 条评价 · 体验于 2026-07-14 ·
★★★★★
Luna Ultra 可以检查我的……
Luna Ultra 使检查取景变得更加容易，因为我可以取下屏幕并将其放在我可以看到的地方。这个想法很简单，但它改变了独奏录音的可管理性。
M
Michael · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·
★★★★★
好的产品和非常好的服务
E
Eric M · 写过 10 条评价 · 已认证 · 体验于 2026-07-29 ·
★★★★★
我的自拍杆上的摄像头坏了……
我骑摩托车时自拍杆上的摄像头坏了。他们让我变得完整。
P
Patrick Smith · 写过 1 条评价 · 体验于 2026-07-16 ·
★★★★★
Luna Ultra 对于小型设备很有用……
Luna Ultra 对于小型创意镜头非常有用，尤其是特写细节和快速剪辑。我仍在尝试，但感觉还有空间可以做更多事情。
Hi, we’re really sorry for the frustration this has caused.
Since you’ve already been in touch with our Support Team, we also want to avoid making you repeat everything again. If possible, please leave your contact information in your Trustpilot so we can locate your case in our system and make sure it gets prioritized.
We truly appreciate your feedback and hope you’ll give us the chance to make this right. We look forward to hearing from you.
————————
Thank you for your reply. We will arrange for a specialist to contact you via email. Please keep an eye out for the notification.
Hello, we’re very sorry for the unpleasant experience.
We’ve reviewed the Youtube video you shared. Based on the your name "BikeGremlin", we were able to locate your case in our system. We’ve asked the relevant team to prioritize your case, and we’ll continue to follow up with you by email. Please keep an eye on your inbox for further updates.
Thank you for your understanding.
