Insta360 (www.insta360.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
With the X5 I do not have to decide on every angle before pressing record, which gives me more room to shape the clip later. That flexibility is the main appeal for me, even though the extra editing steps takes more attention than a standard video. I also needed assistance with an issue. Support responded, the technical guidance was clear enough to follow, and the issue was resolved without me having to guess at the next step.
The Luna Ultra handles movement in a controlled way, so clips feel smoother without much effort on my part. I also like that the camera does not require a long setup before I can start recording.
The Luna Ultra has been straightforward to use for everyday recording. The screen arrangement is practical, and the camera keeps footage looking steady without making the setup feel complicated. I am still getting familiar with some options, but the basics are clear enough.
The removable screen is the part of the Luna Ultra I use most. It makes framing noticeable easier, and the rest of the controls feel reasonably clear once you spend a little time with them.
It has been very convenient to use, and the video quality is excellent. The software is user-friendly, making it easy to download, resize, and edit videos. I especially like the Free Frame mode because I create content for both portrait-oriented Reels and landscape YouTube videos, so it saves me a lot of time. My only concern is the battery life. Even after turning off the main power, the battery continues to drain because the standalone camera doesn’t seem to fully power off. I haven’t had time to figure out whether there’s a setting to fix this, but I hope there is. Overall, I’ve had a great experience with this product and would definitely recommend it.
Hello, and thank you so much for your support and for liking our camera. We’d love to follow up on the issues you mentioned regarding battery life and the standalone camera not powering off properly. Unfortunately, due to the limitations of this platform, we’re unable to collect your contact information here. If possible, we’d really appreciate it if you could leave your details on Trustpilot so we can reach out to you directly and look into this further. We truly value your feedback and would really appreciate the chance to make this right. We look forward to hearing from you.
What I appreciate about the Luna Ultra is that the detachable screen is useful rather than just unusual. I can check the frame without staying directly behind the camera, which makes solo recording feel less awkward. The stabilization also keeps movement looking controlled without giving the footage an overly rigid feel. There are still settings I have not explored, but the main shooting workflow already feels practical, and I can get started without turning every recording into a technical exercise.
The X5 gives me plenty of freedom to reframe after recording, although editing 360 footage naturally takes a bit more thought. I also contacted support about an issue; the reply was helpful, and the technical guidance got it resolved.
Fast and responsive service. My product is fun to use!
Portraits from the Luna Ultra have a nice sense of depth without looking overly processed. I like that the result feels polished while still being usable straight from the camera.
They reach out constantly letting you know how it’s going and are always very helpful. They easily fixed the issue then sent it bash and the whole process was really quick,
Responsive, reliable, and true to their advertised warranty policy.
The GO Ultra is convenient for quick hands-free clips, and the magnetic setup keeps things simple. I contacted support when I needed help; they replied, and the technical guidance resolved the issue.
Great service in repairing my water damaged Go 3S. It wasn’t covered under warranty as it was my fault. But they replaced the items and gave me a huge discount on the repair costs. Amazing.
The battery life of the Go Ultra is promoted as 60 minutes in one set up and 70 minutes in another. I recreated these test settings, including activating Endurance Mode. On three runs I got 46. 44, and 43 minutes. When I raised this with Customer Service they seemed intent on convincing me I had the settings wrong. I did not. I asked to return the camera as it could not do what I bought it for - which was to record for around 55 minutes. Initially CS refused and said I would have to send the camera back for 'technical testing', at my own cost. I had to point out this course of action breeched consumer law and their own terms before they relented. I wish I had checked their reviews more closely before purchasing, all I saw was ‘4.1 Great'. The purely mathematical rating is 3.6. Almost 1 in 3 customers give a 1 star rating, which may tell you something.
Hi Baloo, thank you for sharing your experience. We're truly sorry it didn't meet your expectations. We've tried locating your case under your name but couldn't find a match. To help resolve this quickly, could you reply with a few more details via Trustpilot? We want to make this right for you. Looking forward to your reply.
Nice video, easy to use. Best buy :)
I want to mention that the team at Insta360 is super awesome. I went to buy a pair of Lens Guards Pro, they didn't have them in stock and they apologized and offered me the standard version free of charge, without me asking for anything.. I had this experience once before, 20 years ago, when I sent an email to Steve Jobs and he helped me with a laptop repair. Thank you, Insta360.
The Luna Ultra produces pleasing colour without much adjustment, and the controls are fairly easy to follow. I am still learning where a few settings sit, though the basic shooting process feels sensible rather than overcomplicated.
My wife bought the Insta360 Go 3S on Amazon. It said on the listing that the camera is waterproof. That is one of the reasons why we bought it. We put it a few centimetres under the sea and it instantly broke. My wife sent it back to be fixed and they refused to fix it because it was not waterproof. Why the hell put waterproof on your listing if it is not waterproof? She will be making an AtoZ claim on Amazon as Insta360 are refusing to give our money back or repair my wife's camera. I have searched this forum and can see lots of other people have had the same problem.
Hi, we appreciate your patience, and we’re sorry things didn’t go smoothly. We’ve found your wife's previous messages in our system and our team is ready to assist. Please get back to us when you have time, and our team will take it from there. We’re keeping a close eye on this, so feel free to check your email for updates. Don’t hesitate to ask if you need anything else!
Rarely write negative reviews, but my experience with Insta360 has been so frustrating that I feel other customers deserve to know what happened. I purchased my Insta360 X5 camera at the end of April while traveling. I specifically chose this camera because I love traveling and wanted a reliable action camera for future trips. I also invested in several official accessories, believing I was buying a premium product backed by a one-year warranty. Unfortunately, after only four uses, the camera completely stopped working. After not using it for about a month, I packed it for another trip. When I tried to turn it on, the camera simply flashed the green LED three times and never turned on again. I immediately contacted Insta360 support. The most disappointing part is not even the defective camera, electronic devices can fail. The real disappointment is discovering that the one-year warranty is practically impossible to use from Brazil. Because I purchased the camera while traveling, returning it for warranty service has become an extremely complicated and expensive process. I have been informed that shipping the product back may result in import taxes when it returns to Brazil. Those taxes could be higher than the original price I paid for the camera, making the warranty effectively useless. This camera was purchased to document my travels, yet it failed after only four uses. Instead of enjoying my vacation, I spent my time trying to troubleshoot a premium camera that simply would not turn on. To make matters even worse, after spending a considerable amount of time communicating with customer support through the live chat and still receiving no practical solution, Insta360’s offer was a US$30 voucher. I found this offer completely inadequate. I paid US$545 for the camera, in addition to purchasing three original Insta360 accessories, and a US$30 voucher does not come close to compensating for a product that failed after only four uses and a one-year warranty that is practically useless in my country. For Brazilian customers, or anyone buying an Insta360 camera while traveling, I strongly recommend thinking carefully before making this investment. If your camera develops a problem, you may discover that the warranty is far less useful than you expect, especially if returning the product from your home country involves excessive costs and import taxes. I chose Insta360 because of its excellent reputation, but my experience has left me deeply disappointed. A premium brand should stand behind its products and make its warranty accessible to all customers, regardless of where they live. As things stand today, I cannot recommend Insta360 to Brazilian customers or to anyone who plans to use the camera internationally.
Hi Juliana, we appreciate your patience, and we're sorry things didn't go smoothly. We've found your previous messages in our system and our team is ready to assist. Please get back to us when you have time, and our team will take it from there. We're keeping a close eye on this, so feel free to check your email/messages for updates.
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