Insta360

My camera stopped working and the whole…

My camera stopped working and the whole problem was dealt with via the intsa app Camera was replaced amazing communication all the way through the process

Insta 360 flow 2 pro

I ordered insta360 flow2 pro gimbal for my samsung galaxy s26, the video recording did not save to the app, ordering from the original store i thought i would never have a problem like that, I DONT RECOMMEND BUYING THIS ITEM USING ANDROID, however the trust is gone to this brand, never buying this useless brand, big hype for nothing. Customer service was however helpful, but thats a minimum for that kind of money flow.

This is by far my biggest buyer’s regret

Edit: Insta360 has now told me they have found a technical solution and that my subscription will be restored from 29 July. I appreciate that the team appears to have found a way to resolve the issue. However, by the time my access is restored, it will have taken 12 days to resolve the problem. During that time I have been unable to sync new footage or download the 500+ GB of family videos already stored in their cloud. My biggest takeaway is this: if an app warns users that their cloud data may be deleted unless they renew their subscription, those users should always be given a reasonable opportunity to secure their data. That means maintaining access long enough to download or back up their own footage while any billing or technical issues are being resolved. Original review: This is by far my biggest buyer’s regret. I have owned this camera for almost six months, and while the camera itself produces great videos, the software and cloud service have been an absolute nightmare. I trusted Insta360 to store more than 500 GB of irreplaceable family footage in its cloud service. My subscription then appeared to expire over a month before the end of my 6-month Apple trial, and the app began warning me that my cloud data would be deleted unless I renewed. To make matters worse, the app would not even allow me to download my own cloud footage. To protect my data, I followed the app’s renewal prompt and paid for a subscription through the only payment method it offered (Apple Pay). The payment went through, but my subscription was never restored. After days of speaking with technical support, I was eventually told that the payment had been linked to a different account, despite me following the renewal flow presented by the app. I have now spent days speaking with support, yet there still appears to be no clear solution. I even asked for a temporary workaround -such as manually restoring or extending the original subscription so I could safely download my footage while the issue was investigated- but was told that no one had the authority to do that. At the time of writing, my 500+ GB of family videos remain inaccessible, and I still do not know whether they can guarantee I won’t lose them. Since the footage exists only in Insta360 Cloud, there is no alternative application or third-party service that can access or recover it. I am therefore entirely dependent on Insta360 to restore access to my own data. I sincerely hope the engineering team resolves this, but based on my experience I cannot recommend relying on Insta360 Cloud to store important memories.

Very helpful

Very helpful! Very Kind! Very unproblematic

⭐⭐⭐⭐⭐ Awesome

⭐⭐⭐⭐⭐ I’ve had a great experience with Insta360. The company consistently demonstrates a strong commitment to innovation, introducing new features and technologies that genuinely improve the user experience. Their products are well designed, reliable, and easy to use. What impressed me the most is their focus on customer satisfaction. They listen to user feedback, continue to improve their products through updates, and provide responsive customer support when needed. It’s clear that they care about delivering both high-quality products and a positive experience for their customers. I highly recommend Insta360 to anyone looking for an innovative company that values its users.

insta360 x4 lens replacement, questionable subscription registration

Had a scratched lens on my insta360 x4 which I sent in under their flex warranty that was part of my insta360 premium + subscription. Annoyingly the camera wasn’t registered correctly to the subscription. They charged me to repair the lens which was a reasonable price and very quick service with good communication. Once returned it took an extended support session to make sure the replacement camera was registered with my subscription properly but once it was everything worked as expected. So top marks for support and replacement service but very bad app / web information about the plus subscription and registered devices, this needs to be improved. This is what brings the score down as it was very frustrating

Ordering a new charging cable for the…

Ordering a new charging cable for the preview remote, some challenges sourcing and shipping to different locations for pick up during my travels have been overcome and great to see that the company I love loves their customers too Great support...

Great after-sales service!

Excellent post purchase service!

The Insta360 app has a confusing user…

The Insta360 app has a confusing user experience. After backing up my files to the cloud, I couldn't easily locate them to continue editing. The process feels unnecessarily complicated and makes it difficult to manage my footage.

Service

Service, quality of video, ease of use, and ease of editing.

Luna Ultra's screen is probably the…

Luna Ultra's screen is probably the most practical part for me. It makes solo recording less awkward, especially when I just want to check the shot quickly and move on.

Support help get me the camera on time…

Support help get me the camera on time after Amazon kept delaying the delivery. Love the camera itself. I am hoping the POV tracker gets back in stock before my next trip. Have one trip coming up next week where it would have been great to have but will patiently wait until my next trip ( mid August). Traded in my C4 and GO3s for Luna Ultra, Go Ultra and already have an ACE 2 Pro all of which I use in different situations for sailing regatta. Keep up the good work!

The X5 took a little patience at first

The X5 took a little patience at first. Once I got used to reframing, it made more sense. It is not the fastest workflow, but it gives me more room afterwards.

GO Ultra is simple in a good way

GO Ultra is simple in a good way. I mainly use it for short clips, and it does not feel like I need to plan everything before recording.

Best camera and after sales support

Great support after our camera stopped…

Great support after our camera stopped working. Device was replaced after sending it back for repair. We were sent a new unit free of charge.

Poor customer service quality issues

My advice is avoid at all costs , I purchased a camera package from these and firstly the camera works great good image quality and battery life. However the bike mount broke the stem bolts snapped as they are inferior to handle the weight this could of been serious had I not been going uphill slowly wt the time. Insta 360 over 2 month of contact have not apologized once or taken any ownership the said they would refund the mount cost to basically shut me up a month ago and haven't done this. In summary the camera is good the bike mount is dangerous so avoid that and the customer service is terrible so question that if anything goes wrong then will they help? There are plenty of other brands out there to choose from

Would like to give more *

Bought my Insta360 X4 in November 2024, several (almost) perfect sessions, (YT - search: Insta360 has left the Pannoniacircuit) 11 months later, survived everything, all of a sudden about 3mm dead pixels on the screen. Used homepage repair chat, UPS postage printed & sent to Poland on the 26th of June 2026. Within very customer minded emails together with constant status updates, received a brand-new Insta360 X4 by the 8th of July 2026 (Austria). This is top-notch WONDERFUL & countless appreciation

My advice is think before you buy

My advice is think before you buy. Purchased a camera bundle for cycling , firstly the camera is good stability and quality of image is good battery life is also good . The cycling mount isn't for for purpose, the stem bolts snapped during a ride which if you don't know is really dangerous had I not been going uphill slowly at the time could of been really nasty. After 2 months of contact still no apology from insta 360 they did a month ago offer to refund the mount cost but haven't yet done that. There are plenty of other brands out there and insta 360 dont seem to realize this customer service will probably be the end of this bunch