insta360 yes or no
I have been using insta360 for years and never regretted that decision! They make great cameras and have good customer service! They seem to listen to customer feedback and strive to improve with each update.
About Insta360
Data updated- Website
- www.insta360.com
- Category
- Electronics & Technology
- Location
- United States · Irvine
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (17/17)
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Is Insta360 legit?
Insta360 (www.insta360.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Took it on a portage trip
Took it on a portage trip. Water didn't get into anything and it kept recording mounted on the bow of the canoe. Works well enough for outdoorsy stuff. Durability-wise it's held up to what a weekend in the bush threw at it.
Terrible, AI-Driven Responses
Terrible, AI-driven, customer service. I purchased an SSD for my brand new X5 for an international vacation. Quickly during the trip, I found the SSD made no sense because I could not use it with other accessories. When I returned 3 weeks later, I processed a return and I was told I could not because it was a 15 day policy - not the hassle free return policy the site published. I was offered a $8 refund instead. What a passive aggressive insult. This company hates their users and I will not work with them on anything. This is a niche product, I wanted to try, but I learned my lesson and will go back to GoPro. They know who cares and will buy more from them. Insta does not care about you!
Reply from Insta3602026-06-30
Update (07/06): We would like to provide an update that request has now been successfully followed up via email, and the case is currently being handled through our direct support channel. We appreciate the your patience and will continue to work closely to ensure the matter is properly resolved. ------------------------------ Thank you for sharing your experience. We sincerely apologize for your disappointment. We have been trying to locate your case to follow up on it, but were unable to locate a case specifically associated with this issue under your user name. For this reason, we requested more information from you through the Trustpilot platform. Please reply to our request for additional information, and we will do our best to make things right. Cheers.
good product
Travel size is the whole reason I got…
Travel size is the whole reason I got it, and it delivers. Image quality is better than I expected from something this small. No regrets so far.
Clipped it on my jersey for a long ride...
Clipped it on my jersey for a long ride. Didn't fall off didn't die early, didn't overheat in the sun. No major issues to report after a month.
Works well enough for my morning bike…
Works well enough for my morning bike ride into the city. Small enough I don't think about it and the mount holds fine on technical fabric. Not the case with every clip-on I've owned.
Very prompt service
Very prompt service, kept me updated all way.
The best customer service!
Really helpful something out issue with…
Really helpful something out issue with my camera and great service
Sent insta 360 for no WiFi connection…
Sent insta 360 for no WiFi connection and service was precise and punctual. Great service thanks
Excellent customer service
I had a very positive experience with Insta360 customer support. My issue was handled efficiently and resolved within a short time. Communication throughout the process was clear, professional, and responsive, and all questions were answered promptly. The entire process, including shipping and support, was smooth and well organized. I particularly appreciated the friendly and courteous approach of the support team, as well as their follow-up to ensure everything had been resolved satisfactorily. Overall, excellent customer service and a highly professional support experience.
My experience has been 10/10
Claudiu Zepelin He's the technician who helped me. No matter how good the product is, if the after-sales service and support aren't adequate, the company doesn't work. I'll always trust them, thanks Claudiu.My experience has been 10/10. They are the best support team I've ever dealt with—attentive, friendly, professional, and 100% focused on my case. The support team makes the company great.
Very friendly and helpful support
X3 replacement
The service was very nice, just a bit long but very happy overall.
It loses tracking
It loses tracking, which is annoying. When you leave it on the tripod, you have to reassemble it every time because it won't connect the next time you dock it.
Reply from Insta3602026-06-26
Hello there, thank you for your feedback, and we’re sorry your experience didn’t meet expectations. We couldn’t locate your case under your name "Waldemar" provided, but we’d like to look into this further. We’d really like the opportunity to help you further, please share a few more details via Trustpilot so we can assist you. Looking forward to your response.
Jacinth and Stella Rock!
Jacinth and Stella Rock! Customer service reps Jacinth and Stella were both understanding, helpful and prompt getting the part I needed for my camera shipped!
Daily rider here
Daily rider here. Stabilization works well on Toronto potholes, which says something. That's about it. Does the job.
Issues with app and selfie stick…
With issues back in February with the app and the new phone the team worked hard to resolve the app crashing and within 2 updates the 360 app with Google pixel 10 works very well with no crashing. The recent problem with the selfie stick coming apart was resolved very quickly and a new one sent out. Now back to making content for the socials. Every one I've emailed I've had a quick response back even if it's just were on it email and get back to you with further updates. Communication from insta team is above and beyond in my opinion and makes a great customer experience. Well done, please keep up the great work.
Mounted on a chest harness for a gravel…
Mounted on a chest harness for a gravel ride. Footage came out smooth and I didn't have to think about pointing it. Battery wasn't quite as long as I hoped but nothing that ended the day. Overall it performs where it needs to.