Insta360

Customer service verry carefull and…

Customer service verry carefull and quickly acting.

Great customer service

Great customer service. Quick repair (under a week door to door) and good communication.. very happy

I would strongly advise anyone to think…

I would strongly advise anyone to think twice before buying from Insta360. I purchased the Insta360 Luma Ultra camera for about $813, and within just 2–3 days it started having serious problems. The videos would randomly turn gray, briefly return to normal, then fade back to gray again. The audio sounded like it was recorded from far away in a tunnel, and the detachable controller would no longer reconnect. Because of all these issues, I requested a full refund. Instead of honoring my request, they insisted on repairing the camera. I made it clear that I didn't want a repaired camera after only a few days of ownership—I wanted my money back. After they had the camera for about 2½ weeks, they told me they couldn't process my refund because "accessories were missing." I purchased only the basic camera package, which included a wrist strap and carrying case. I returned everything and double-checked the package before shipping it. Now they're threatening to deny my refund over accessories that I know were included. To make matters worse, there is no customer service phone number to call. You're forced to spend hours communicating through online chat, which is incredibly frustrating when you're trying to resolve an expensive purchase. This has been one of the worst customer service experiences I've ever had. Based on my experience, I cannot recommend Insta360. Spending over $800 on a camera should come with reliable quality and customer support, but that has not been my experience.

First class service from start of…

First class service from start of repair to the end very quick service very impressive service with everything including delivery of new Camaras

Bought from sportbikeshop through ebay

Bought from sportbikeshop through ebay In a short time camera started glitching, sportbikeshop agreed a refund only, no replacement I contacted insta360 support with not much hope but they approved the repair and sent me a new camera! The service is great, very fast and polite and helpful support, I am impressed

The order process went normally at…

The order process went normally at first, but then I received an email from the carrier, FedEx, regarding potential customs charges. Customer support had assured me there were no customs charges. That turned out to be true, but why did I receive a standard email from FedEx asking me to acknowledge potential costs? It was a back-and-forth situation: if there aren't any charges, why does FedEx send an email like that? In other words: why doesn't Insta360 clarify this with FedEx? Apart from that, everything was fine.

This is my first camera

This is my first camera and I bought it for our hiking trip to capture some memories. I’m genuinely impressed with the stabilisation — the footage came out great. If you’re filming just for yourself, you might not even feel the need to edit anything because it already looks good straight out of the camera. If you do want to trim clips or make small edits, their free software is easy to download and use. Overall, I’m very happy with the purchase.

Fast and easy

Quick reply, quick delivery great product!

Representative did an Excellent Job

Representative did an Excellent Job, Thank You!

Very nice customer support

I lost a piece of equipment and they were really nice and sent me a replacement free of charge. Customer support was really nice and fast. Will definitely buy more from insta360

It was from damaged camara i sent in

It was from damaged camara i sent in, it got replaced very smooth and quick transaction. Thankyou

Really disappointing experience with…

Really disappointing experience with Insta360 customer support. My order was supposed to have shipped last Friday, but I still have not received a clear update. Every time I contact support, I feel like I’m being sent round in circles, with no one able to properly explain what is happening or when my order will actually be shipped. The lack of communication has been very frustrating and has left me with very little confidence in their customer service.

The service was efficeint and complete.

Outstanding Customer Support! ⭐⭐⭐⭐⭐

I’ve been buying Insta360 products for about three years now, and I’ve been very happy with them from the beginning. The products alone would already deserve 5 stars. But what really impressed me was the customer support. They went above and beyond to solve my issue. Not only did one support agent help me, but another team member also joined in, and they stayed with me until the problem was completely resolved. I felt genuinely well taken care of throughout the whole process. That’s exactly what great customer service should be like. Please keep up this level of support. If you do, I’m sure I’ll remain a loyal customer for many years—and I believe many others will too. Thank you, Insta360! — Andreas

Great support from customer service…

Great support from customer service team. Really good product that I highly recommend. 5 stars given.

Andreea was really helpful

Broke down after 2 times careful using

I have mixed feelings about my experience with the Insta360 X4. First of all, I want to say that the camera itself is absolutely fantastic. The video quality is outstanding, the stabilization is incredible, and the overall user experience is excellent. The footage from my motorcycle trips looks amazing, and I am genuinely very happy with the camera itself. Unfortunately, I have been disappointed by the durability of the selfie stick included in the Motorcycle Bundle. During a recent ride, the stick broke and is no longer usable. This was only the second time I had ever used it, as I only take one motorcycle trip to the Eifel each year. I was riding at approximately 80 km/h, which I believe should be well within the capabilities of a product specifically designed and marketed for motorcycle use. I would expect the selfie stick to handle normal riding conditions without breaking or becoming unusable after such limited use. I was also using the additional safety clamp provided for motorcycle use, which makes this even more concerning. I followed the recommended precautions and secured everything properly, yet the selfie stick still failed. Thankfully, the safety clamp prevented the camera from falling completely, but this should not happen with an official accessory designed for motorcyclists. What concerns me even more is the potential safety risk. Fortunately, this happened at a relatively moderate speed and nobody was injured. However, if I had been riding faster, the camera or broken parts could have been thrown into oncoming traffic and potentially hit another road user, which could have led to a serious accident. For an accessory intended for motorcycle use, reliability is not only about convenience—it is also about safety. That being said, I understand that I may simply have been unlucky and received a defective unit. It is entirely possible that my experience is an exception and that other selfie sticks perform exactly as intended. If that is the case, I would greatly appreciate a replacement, as I still have confidence in Insta360 and would like to continue using the Motorcycle Bundle on future trips. The camera itself deserves nothing but praise. I remain extremely impressed with the recording quality, stabilization, and overall performance of the Insta360 X4. I simply hope that Insta360 stands behind its products and accessories and helps customers when something like this happens after only minimal use. Overall, the X4 is an outstanding camera, and I sincerely hope this issue can be resolved with a replacement selfie stick so that my experience remains a positive one.

Customer service was fast

Customer service was fast, and very very helpful. Love this little camera!

I recently purchased the new Luna Ultra…

I recently purchased the new Luna Ultra Camera but had to return it for repair/replacement. It began to act erratic,screen freezing,going dark and often it just stopped recording. I tried to resolve the issue over the phone with technical support but to no avail. I ended up just sending it back with hopes I'd have it back for an upcoming 4th of July event. The whole process has been an absolute nightmare. The status of the repair/replacement never updates via their app and the several people I've spoken to have constantly given me inaccurate information and updates. I was told the camera was being diagnosed,the next day someone different told me a replacement had been shipped. I asked for a tracking number and this is where the lying escalated. I then was the told repair department never updated the status. I spoke to a different person today 7/2/26 because I was promised a return call or status update email. The person I spoke to today(Karmilla)assured me she'd handle it and would update me. This is unacceptable,all of it. I spent upwards of $800.00 for this device which after viewing tons of YouTube reviews on it,it seems to be problem plagued,buggy,incomplete and rushed to the market. I've lost all confidence in Insta360,in fact if and when it's returned it'll be sold. There seems to be a high level of incompetence with the staff,noone will take accountability for whatever the issue is and correct it. Do better Insta360! I'm sure they'll respond with "We couldn't find your case",so here it is... Case # 243556,I spoke to Arina today 7/2/2026.This is the Repair order number assigned to my Luna Ultra. IWOQSAD26062103273C9....Do better and stop lying to customers. Take accountability for your incompetence,reluctance to properly address customer complaints and issues with your rushed,incomplete products. Do Better!

Super fast service!