我从 6.0 版本开始就开始使用 System Mechanic。它始终保持我的电脑清洁等。一年多前，我对信用卡上的一笔费用提出异议，结果发现它是来自 Iolo，尽管它是在另一个公司名称下。问题已解决，付款已完成。由于我对一项指控提出质疑，我仍然被公司列入黑名单。据一位主管称，尽管问题已得到解决，但公司政策仍保留账户黑名单。
我最近尝试升级，但由于黑名单而无法升级。遗憾的是，我不会再使用 Iolo 产品了。这就是我现在的政策。
iolo 回复2026-05-04
Hi Karina, thank you for your loyalty over the years and for taking the time to leave a review. I'm sorry to hear about the experience you've had with your account status. Please know that your concerns have been noted and will be taken seriously.
Your feedback regarding the account restriction is important and will be shared with the appropriate team.
If you would like to share more, feel free to reach out to me directly at [email protected].
Best,
Reputation Manager
B
Bob Danberg · 写过 1 条评价 · 体验于 2026-04-18 ·
★★★★★
我立即获得了至关重要的支持，因为有人通过远程补丁侵入了我的计算机。
我立即得到了支持。 技术人员解决了问题，并对我的电脑进行了彻底的检查。
iolo 回复2026-04-21
Hi Bob, thank you for the review! We're happy to hear the issue was resolved quickly and that your computer got a thorough look-over in the process.
J
John Campbell · 写过 1 条评价 · 体验于 2026-04-17 ·
★★★★★
非常专业且知识渊博……
对他所做的事情非常专业和了解。花时间解释他在做什么以及为什么。我并没有感到匆忙
iolo 回复2026-04-21
Hi John, thank you for the great review! We're glad our technician took the time to walk you through everything and made sure you felt comfortable throughout the process.
Hi Tony, thank you for the kind words! We're happy David was able to get you back up and running on the latest version so you can enjoy the program again.
K
Kenneth B Roskos · 写过 5 条评价 · 体验于 2026-04-16 ·
★★★★★
罗德里克和他的支持做得很好。
我的技术人员罗德里克解决了一个我需要花费太多时间才能解决的问题。我使用 System Mechanic 已超过 10 年，多年来它连续保留了 4 个系统。
iolo 回复2026-04-17
Hi Kenneth, thank you for the fantastic review and for your loyalty over the years! We're glad Roderick was able to step in and get everything resolved efficiently.
Hi Gary, thank you for the feedback. I'm sorry to hear you ran into trouble with your license.
Please contact our support office at (801) 340-1995 and they will be able to get you sorted out quickly.
J
Jim Giombetti · 写过 1 条评价 · 体验于 2026-04-08 ·
★★★★★
超出预期
iolo 回复2026-04-17
Hi Jim, thank you for the great review! We're glad we were able to exceed your expectations.
Hi Mark,
I apologize for the delayed response. Thank you for taking the time to share your experience. I'm sorry to hear about the difficulties you encountered with billing, the cancellation process, and the pricing discrepancy. Please know that your concerns have been noted and will be taken seriously.
Your feedback regarding the renewal charge, the cancellation link, and the pricing communication has been shared with the appropriate team for review. For billing assistance, please contact our support office at (801) 340-1995.
If you would like to share more about your experience, feel free to reach out to me directly at [email protected].
Best,
Logan D.
Reputation Manager
C
Colin Outtrim · 写过 4 条评价 · 体验于 2026-03-26 ·
★★★★★
我一直得到技术团队的优质服务
我一直得到技术团队的优质服务。 过程、专业精神和有效结果是我经验的关键
iolo 回复2026-04-06
Hi Colin, thank you for the kind words and for your continued trust in our team! We're glad the experience continues to meet your expectations.
E
Encrypted_God · 写过 5 条评价 · 体验于 2026-04-03 ·
★★★★★
SM不再像以前那样了
我已经使用 SM 18-19 年了。 SM已经不像以前那样了。它曾经是简单而直接的。现在SM显得臃肿了。我不知道大家……但我真的很喜欢SM。我的意思是我明白“变革需要跟随技术”。完全不是你的错，但我还是觉得我受到了所有 SM 优惠之类的轰炸。
iolo 回复2026-04-06
Hello,
Thank you for the honest feedback. We really appreciate hearing from a longtime user. I completely understand how notifications may feel like bombardments.
Your thoughts on the product experience have been noted and will be shared with the appropriate team. We genuinely value this kind of input as it helps us improve.
If you'd like to share more, feel free to reach out to me at [email protected]. Once again, thank you for the earnest feedback.
Best,
Logan D.
Reputation Manager
U
Unhappy Dave · 写过 3 条评价 · 体验于 2026-04-02 ·
★★★★★
大力支持！谢谢你！
他们非常乐于助人，解决了我的问题，并远远超出了这一范围，以确保一切都得到及时处理。
iolo 回复2026-04-06
Hi, thank you for the review! We're glad our team went the extra mile to make sure everything was taken care of.
Hi Carol, thank you for the wonderful review! We're so glad our team was able to provide maximum assistance and we look forward to continuing to support you.
Hi Donald, thank you for the fantastic feedback! We'll be sure to pass along your kind words to Marciel — we're glad she was able to dig in and get everything resolved.
N
Nicholas Christides · 写过 3 条评价 · 体验于 2026-04-02 ·
★★★★★
易于使用良好的功能良好的价格[米
iolo 回复2026-04-06
Hi Nicholas, thank you for the review! We're glad you're enjoying the product and finding it easy to use.
C
Clive Davies · 写过 1 条评价 · 体验于 2026-03-22 ·
★★★★★
该公司对我的电脑遭受灾难性破坏的唯一反应就是取消我的订阅！
我已经使用 Iolo 的 System Manager (SM) 好几年了，并且对它非常满意。 但最近，就在 SM 加载新版本后，我在手机上收到了一封来自他们的令人高兴的电子邮件，通知我该程序已从我的 PC 中删除了 1.19 TB（不是兆字节！）的互联网垃圾和 36.58 MB 的 Windows 垃圾。 但是，当我启动电脑时——NADA！ 所有将电脑恢复正常工作的尝试都失败了。所以。 2026 年 3 月 22 日，我写信给他们，表达了深切的担忧，并表达了这样的观点：在 Iolo 能够保证该计划不会造成类似的灾难性情况之前，我不会使用 SM。 Iolo（同一天）的立即回应是取消我的订阅！然后我收到了 SM 杰西卡·门多萨 (Jessica Mendoza) 发来的一封电子邮件，邀请我联系 Iolo 创建一张技术票，并与他们的一位高级技术员（应该是残骸救援人员吗？） 进行电话交谈。 我写信接受这一点，并建议了两个我可以全天接听电话的日期。没有人打电话。 我给信任飞行员打了一星——但希望我能给负星，因为这家公司完全缺乏支持。 我建议其他想要使用SM的人认真考虑一下。 它需要我从头开始重新安装 Windows 并重新加载所有常用程序。
随后，达梅隆·洛根联系了我，他答应调查我的案件。 昨天（2026 年 4 月 9 日），在我联系他解释我对公司的信任度为零后，他承诺退还我的订阅费，并让他的团队使用我的案例作为 QA 测试。 我的订阅期限远超过一年，但考虑到我的电脑遭到了灾难性的破坏，承诺的 11.94 美元退款对我来说似乎是一记耳光。
我担心我对这家公司的评价仍然没有改变。 当它的产品在你的电脑上疯狂运行，删除它不应该接触的文件并导致电脑崩溃，需要完全重新安装Windows和其他程序时，它并不关心它的客户。 不惜一切代价避免。忽略其他赞扬其可靠性的评论！
iolo 回复2026-04-01
Hello Clive,
Thank you for taking time to share your experience. I apologize for the inconvenience surrounding System Mechanic and your support attempts with LiveTech.
What you've detailed is not aligned with our standard of customer service. I've noted your case for review and have shared your comments with the support office leadership team.
Please reach out to me at [email protected] with more details so I can better understand what went wrong and how we can improve moving forward. If you have any issues contacting me, please update the review and I will respond with more steps.
Best,
Logan D.
Reputation Manager
C
Cynthia · 写过 3 条评价 · 体验于 2026-03-30 ·
★★★★★
我的技术人员非常棒……
我的技术人员非常出色，知识渊博，耐心且专业。
引导我完成整个过程的每一步。
iolo 回复2026-04-06
Hi Cynthia, thank you for the great review! We're happy to hear your technician made the process smooth and easy to follow every step of the way.
e
eduard garcia · 写过 1 条评价 · 体验于 2026-03-01 ·
★★★★★
不，谢谢
很好很好
iolo 回复2026-04-06
Hi Eduard, thank you for the review! We're glad to hear it.
o
oliver van stepp · 写过 1 条评价 · 体验于 2026-03-28 ·
★★★★★
US Tech 的技术超级棒
US Tech 的技术人员非常擅长计算机维修和清理。我已经是 20 多年的客户了
iolo 回复2026-04-06
Hi Oliver, thank you for the review and for your incredible loyalty over the years! We're glad our team continues to deliver for you.
L
Larry Ramsey · 写过 6 条评价 · 体验于 2026-03-27 ·
★★★★★
他非常擅长消除我的恐惧……是的
他非常擅长消除我的恐惧和问题，因为我在一次骗局后在计算机上留下了很多不好的东西。
iolo 回复2026-04-06
Hi Larry, thank you for the wonderful review! We're so glad our team was able to help you feel at ease and get everything cleaned up. We appreciate you sharing your experience.
