iolo

Michael the Tech .

Michael the tech who installed the new software, was outstanding!! I am still picking my way thru the new way to start and stop the computer. (I am a senior). I was looking for a video to help me.

Excellent Support and Protection & Easy to Use

Excellent support and protection - I tell many to buy their protection through Iolo or System Mechanic before SM begins to advertise like all the other companies. It's the best for the cost, period.

easy use

was easy to use and understand

Iolo are taking an almost weekly amount…

Iolo are taking an almost weekly amount of GBP£17.93 from credit cards for what I do not know. If it is for a support based in the US it would have useless even if I had known as I do not want their support, have never been asked if I wanted support. Just constant unauthorised cash removed from account, since June 17th they have taken an unauthorised amount of GB£66.38, and would have taken more if not one of my card issuers had highlighted the payments as fraudulent. However, Iolo simply started charging another account with GB£26.99 unfortunatley they were not so alert so I have had to freeze that account to stop Iolo taking cash for what I do not know.

Tried to slam me into a subscription

Tried, via a come-on for the regular product deal, to sneak in a 'Live Support' subscription that I did not ask for. Also, under the account page - the 'Manage' button does not let you cancel it. Which is the calling card of the scam artist. This seems to be the new business model now. Avoid this outfit.

You all have did a very good job in…

You all have did a very good job in removing a lot of my phone calls I've been receiving emails I used to receive about a hundred now it's some Journal down to about three or four the calls Done Quick maybe two of them a day but I still think someone is in my phone hacker took over the iPhone but y'all do a great job

Iolo keeps my computer running smooth

Iolo keeps my computer running smooth. It takes care of all the problems, works very quick, so I have no worries about my computer.

System Mechanic Used to Be Good. Ultimate Defense? NO!

I've used IOLO System Mechanic for over a decade. Every product update Initially saved that computer back in the day. Now I'm using System Mechanic Ultimate Defense. Keeps telling me I have over 100meg of files to clear out - I run the scan, and it clears out a about 100kb, if. No manual update of the virus definitions as in the early products. It keeps stop updating after so long. Call tech support - they have me uninstall the product and clean out the system then reinstall. Done so many times. This time I'm not calling because I already know the procedure. I will NEVER pay for IOLO updates again. NOT worth it.

Iolo is responsible for about 80% of…

Iolo is responsible for about 80% of the spam that I receive each day. They are constantly trying to sell anti-virus and other crap. They try and scare you saying "your gmail has expired" which is simply hogwash. If this is how they operate when trying to sell you their products, imagine how terrible they must be once you are a customer. Now that I know they are spamming me, I will never do business with them.

Consistent

Continues to provide support to keep my computer running smoothly!

Iolo's website has become confusing

Iolo's website has become confusing. As a former user returning. I find Iolo website confusing, and downloads confusing as well. Calling an 808 number to activate seems very strange. In the past I did not have this difficulty in downloading, installing, and activating system mechanic standard on a Windows 11 machine.

Very user friendly and dependable.

Want newest version

System Mechanic cannot be trusted

I have been using System Mechanic for many years, but last year they charged me a monthly fee for tech support that I did not order. Apparently, other customers have the same problem, so it is a scam. I had my credit company stop the payments. So, System Mechanic blacklisted me, then told me it was not them that blacklisted me but my credit card, in an attempt to get me to reverse the stop payment. Don't do business with this company if you want honest treatment. The "Reputation Manager" reply is complete hogwash. They have gone down the road of profit by any means, rather than continuing to retain their integrity.

it was great while I was using the site

It was great while I hade it. I just didn't need it anymore.

Time waster trying to cancel order that I was overcharged for.

I used to use this product a decade ago and liked it, but needed to discontinue as operating systems changed. I decided to try it again after getting an email from a company whose software I use and like. Unfortunately I never got to try it but instead, wasted a lot of time trying. I found a discount offer on the Iolo website that said it was valid through the following day. After a bit of trouble it finally accepted payment, but then I discovered that it charged me $58.38 instead of the $14.98 that was offered, with small red print saying offer not valid. I then contacted their telephone help line. After getting past the AI bot, the first agent disconnected from me right after I said I wanted to cancel and get a refund. I called back and a second agent worked with me to cancel and refund my money. After over a half hour on the line with him, he said that he was able to cancel my subscription and it would not renew, but that hekept getting error messages and though he was able to cancel the subscription both now and in the future, he could not get the refund to process. He gave me an email to send to a different department. So now I need to wait for them to respond, monitor my credit card, and basically waste more time trying to undo my subscription (which supposedly has a 30 day time period to cancel). I say supposedly, as they sure haven't made it easy. I probably will need to contest the bill prior to them actually processing a refund. One other note, is that after purchasing they required a phone call to activate the software. That made me suspicious, even if it was legit. By the time I am done I am sure I will have wasted an hour and a half on a piece of software that I never even got as far as testing it out, just trying to purchase for a price offered and then canceling and get a refund bescause the did not honor that price. Maybe the product is good. I have no idea, but I won't work with a company that makes this so difficult right up front. Follow up: I received the response below. They still have not been able to refund my money. They sent me 9 emails that I thought were spam as neither the company name (IOLO) nor the product name (System Mechanic) was identified anywhere in the email. And none of them solved anything. So since they had errors refunding to my credit card, they just kept the money. I have now filed with my credit card company to have the charges reversed. More time wasted. Today is July 8, 2026. I just called them again and they issued a refund that I will receive in 8 to 10 business days. That would not have happened if I didn't call them back again today. Would I deal with this company again? Definately not.

Iolo has a subscription for 24 hour…

Iolo has a subscription for 24 hour support, but you pay for it by way of a hidden subscription. They took 19.95 from my bank account for 14 months. I did not know it. You wouldn't either unless your very meticulously with you bank account. Their product "System Mechanic" doesn't even work. Stay clear of Iolo and it's products.

Provided a smooth running PC.

too expensive

Bait and switch with monthly subscription - IOLO has no integrity

I purchased a 1 year extension to my existing plan for what I thought was a big discount - as advertised by an IOLO email I received - $19.98 for another year. IOLO added an automatic $19.95/month live help subscription that I did not ask for nor did they make clear would happen - "iolo LiveTech 24/7 Technical Support". It shows as $0.00 on your invoice but down below it says it will renew automatically if you don't cancel it before the end of the first month. I didn't pickup on that in my receipt from IOLO. And I didn't notice the charge on my credit card for 3 months. I called to ask for it to be refunded, they would not. I have uninstalled their software and will never do business with them again. I had been a customer since before COVID. NEVER AGAIN