iolo

A good company with good software, but..........

I have been using System Mechanic since version 6.0. It has always kept my computers clean etc. Over a year ago, I disputed a charge on my credit card and it turns out it was from Iolo, although it was under another company name.. It was resolved, payment done. I am still blacklisted by the company because I questioned a charge. According to a supervisor, it is company policy to keep the blacklist against an account, although it's resolved. I tried to upgrade recently and I couldn't because of the blacklist. Regrettably, I will not be using anymore Iolo products. That is MY policy now.

I received immediate support that was critical as someone had gotten on my computer through a remote patch.

I received immediate support. The technician solved the problem and gave my computer a thorough inspection.

Very professional and knowledgeable in…

Very professional and knowledgeable in what he was doing. Took the time to explain what he was doing and why. I did not feel rushed

The absolute best program to keep your computer running.

David very kindly assisted me with and later version of the program as it looks like the one that had was a bit old. So now I can enjoy your fantastic program again.

Roderick and his support did a great job.

Roderick my technician resolved a problem that would have taken too much time for me to resolve. I have had System Mechanic over 10 years and it has kept 4 consecutive systems over the years.

Excellent product and support team.

They are very professional and efficient. I am very impressed with the program and their support team. I highly recommend this product.

trying to install system mechanic in laptop

trying to install system mechanic in new laptop and entering my current license number errors with unable to find license. Is there a different downloadable app that allows me to enter my current lic number. When I download it only comes up with the free app. Its on this page that the error occurs.

Exceeded expectations

Decent software, but bogus billing & support... Avoid.

I have been using various versions of Iolo System Mechanic for well over 20 years... This didn't stop them from taking a fraudulent auto-renewal payment & then refusing to refund it... When I got in touch, they tried to up-sell SMUD, rather than address my concerns or sort out a better price for SMP. They supplied a cancellation link which did not work. I eventually relented & accepted a 3 year deal to upgrade to SMUD, but it turned out the price I was quoted did not include taxes, so they charged me about £19- more than they'd quoted me, in £GBP, rather than the $USD they had quoted me. After messaging with various customer service people & emailing them 3 times (which they ignored), I've had to contact my bank to pursue them for refund of my original bogus auto-renewal. It turns out that the company was bought by a private equity–backed company at some point, which goes some way to explaining the disastrous change in ethos/ethics of the outfit. Avoid.

I have always had great service from the technical team

I have always had great service from the technical team. The process, professionalism and effective results are key to my experience

SM is Not like it used to be

I've been SM user for 18-19 years. SM is Not like it used to be. It used to be simple and straightforward. Now SM seems bloated. I dunno guys....but I really liked SM. I mean I get 'change needs to follow with technology.' Not your fault at all but still, I feel I being bombarded with all SM offers and such.

Great Support! Thank You!

They were very helpful, fixed my issues, and went far beyond that to ensure everything was taken care of promptly.

Customer support and tech support did…

Customer support and tech support did an amazing job assisting me with the problems I was having. So far this has been a very positive experience with maximum assistance. I will maintain this protection.

great asset to company

the experienced tech put on a show of excellent knowledge of digging in to repair my problems. she knows her stuff Marciel was a great tech

easy to use good featuresgood p[rice

This company's only response to the disastrous destruction of my PC was to cancel my subscription!

I have used Iolo's System Manager (SM) for several years and have been very satisfied with it. But recently, just after SM had loaded a new version, I received a gleeful email on my phone from them informing me that the program had removed 1.19 TERABYTES (NOT mbytes!) of internet junk and 36.58 mbytes of Windows junk from my PC. But, when I came to boot up the PC - NADA! And all attempts to restore the PC to working order failed. So. On 22 March 2026, I wrote to them expressing deep concern and expressing the view that I wouldn't be using SM until Iolo could assure that the program would not cause a similarly disastrous situation. Iolo's immediate response (same day) was to cancel my subscription! I then had an email from Jessica Mendoza of SM inviting me to contact Iolo to create a tech ticket and for one of their senior technician (should that be wrecknicians?) for a telephone conversation. I wrote accepting this and suggested two dates when I would be in all day to receive a call. Nobody phoned. I have given a trustpilot score of one star - but wish I could give negative stars for this company's complete lack of support. And I advise others thinking of using SM to seriously consider against it. It has required my reinstalling Windows from scratch and reloading all my usual programs. Subsequently, I was contacted by Dameron Logan who promised to look into my case. Yesterday (9 April 2026), after I had contacted him to explain that my trust in the company remained at zero, he promised to refund my subscription, and for his team to use my case as a QA test. My subscription was for well over a year's cover - but the promised refund of $11.94, given the totally disastrous destruction of my PC, seems to me to be a slap in the face. I fear that my estimation of this company remains unchanged. It does not care for its customers when it its product runs amok in your PC deleting files that it should never have touched and causing the PC to crash, requiring a complete re-installation of Windows and other programs. Avoid at all costs. Ignore other reviews that praise its reliability!

The technician I had was fantastic very…

The technician I had was fantastic very knowledgeable,patient and professional. Walking me, through every step of the process.

no thanks

good very good

the techs at US Tech are SUPER

the techs at US Tech are great on computer repair and clean up. i have been a customer for over 20 years

He was very good at removing my fears… Yes

He was very good at removing my fears and problems that I had after a scam that left a lot of bad stuff on the computer.