iolo

My PC seems to run smoothly with System…

My PC seems to run smoothly with System Mechanic

15 year old DELL PC kept alive by IOLO

have been using ultimate defense since 2015 and no complaints. the updates have made it better and better. without IOLO my recently retired 12 year old DELL pc would have been retired much sooner

sleezy company out to steal your money.

I like the product and have used it for years. Unfortunately, when I renewed last month, I missed the part buried in the terms of service, where they're going to charge $20 a month for phone support. Since I extended my expiration date twice, they decided to charge me $40 instead of 20. I like their product but they are a sleezy company out to steal your money.

System Mechanic user since Version 1

Been using System Mechanic since Version 1 back in the day. Always does what it says and has helped keep my computers running smoothly for many years. Highly recommend.

I was disgusted to find I had been…

I was disgusted to find I had been charged for live technical support at £18.29 a month the payment was taken 3 months in a row before I spotted it, apparently I agreed to it when downloading system mechanic... Beware.

I did not try the full version to make a proper judgement on this product.

The free trial was for the basic and I need more than that to try out.

Iolo system mechanic watch out for the hidden charges

I purchased the system mechanic online from their website as a yearly subscription. After I purchased the software. I realized that everything was an upgrade, now a month in and i got charged $19.99 for live support which I never asked for or ordered.I was told it came with the software free for one month. I called the day I was charged and canceled. However it was to late to process a refund I was told, Beware of this company and it's hidden charges.

When your company says they returned…

When your company says they returned your money they should return all of it

Purchase/Installs

jocelyn as well as paulo before were both very kind and considerate while helping with the install of the software and making sure everything was good.

Uneeded and now a virtual scam

The software is nowadays unneeded and what use to be good, has turned into a what is virtually a scam. I got caught last year payong for a monthly service that was unneeded, my fault for not reading the terms and conditions and request all service to be stopped. For the current year I was not expecting a renewal but was charged for a 12 month service that i wasnt expecting, why, because i missed the email that went straight to my junk email on receiving an unexpected charge i found the email and requested the service to stop. I didnt authorise payment for the current year but again this will be on me because i didnt read the small print. So well played iolo lawyers with a fine job. Just don't use the them the software is not needed with todays operating systems and they all they will do is keep trying to take you money long after you want them to.

5 year customer, AWFUL Customer Service Experience. Not solved to date.

Great product, but the customer support they offer is TERRIBLE. Don't look now, they want you to pay 30 bucks a month for customer service? Insane too. I had two devices on my plan, that I did NOT recognize, with foreign names, and I was on the phone for 2 hours, getting hung up on, getting the runaround, being called a liar (lol why would I lie about wanting two devices idk off my plan?) I just wanted a new activation key for my plan, which I bought a year of. I was their customer for like 5 years now or something and when I needed customer support it was useless. Infuriating, and time consuming. Sonny Tuazon is the guy I actually got to talk to after the rigamarole of bad phone menus. He was awful, and apparently they aren't even capable of looking at things in their own system. As Sonny put it. "Nope!" I had to email him proof that there were these devices on my plan because they couldn't see or do anything about it. and the proof, was an e-mail from the company giving me these strangers performance reports! Insane. The product is good but I would consider carefully if you want to have to deal with this customer service for any reason. It's not worth it at full price, if it goes on sale for like 30 bucks it's worth it, and yes they do that often. Must be for a reason, and i'm finding that reason out the hard way now.

I have owned and used System Mechanic for years. Last time I renewed they slipped in an additional product I didn't want and didn't catch so I was getting billed for it.

I have owned and used System Mechanic for over a decade. Every year or two I add time to my subscription for continued coverage. Last time I added time they slipped in a trial product that I would need to cancel within 30 days or they would charge me and auto-renew. Since I was just adding time (at least to my mind) I didn't read the email in its entirety. So I have been paying for a product I didn't want ever since. I just went over my current credit card charges and found the charge for this year. I called them to find out what the charge was and they told me about the "trial" that I had never cancelled. At the same time I was trying to get them to remove it, the customer service person was trying to upsell me for more stuff. When I firmly told him that I didn't need or want any of that he was ready to end the call. I said wait a minute, I want to get rid of the existing subscription. It was only then that he sent me an email to access my account so I could cancel the auto-renewal. No possibility of getting the charge reversed. I will definitely scrutinize any communications I have with them. Such things should be opt-in, not something you proactively need to cancel.

it was helful y many ways

It was okay

It was okay, but I wan't it to work without my needed attention.

roderick was prompt and efficient

roderick was prompt and efficient. The only problem was that the exact problem issue persisted and resulted in two (2) additional contacts to the technical department for service on 5/3/2026.

IOLO Sys Mechanic's terrible customer service.

I have used IOLO Sys Mechanic for years. Mostly as a way of pulling back RAM so my laptop works better. I did not use all of it's options as these would be pulled away from the "package" and sold separately at a higher rate. But as a senior it was a convenient way to keep my system working better. Recently I have had the worst experience with them. I noticed a large charge for a product with them I did not even know I had consented to in the past. A VPN system they offered. I had not used it after getting it. [May have been during an illness a few years back.] In April 2026 I noticed a significant charge from IOLO. When contacting the company was advised it was their VPN model that I had ordered 2 years ago. I had no memory of the order. I had been into my account but had not seen anything that allowed an "auto-renewal". I had not had any notifications of it's auto-renewal. And I try to NEVER allow auto-renewals of any product. Contacting IOLO was not helpful at all. They informed me that "auto-renewals" cannot be cancelled for a refund once they have been processed. I explained my situation but they did not care. While the product has had it's positive aspects in the past -- the way it is sold, up-sold, and it's customer service is terrible. I would look for a different product.

Tech support help me with my problems…

Tech support helped me with my problems loading Sys. Mech and speeding up my slow computer.

Roderick from the Philippines

Roderick from the Philippines Tech Support for IOLO System Mechanic Ultimate Defense software. He check ed the Google PW Manager on the laptop and realized when looking at Google Password Manager on Google website, and figured out that he could transfer Google's password list of 152 entries into the google Password Manager on the Laptop. He was successful and saved my wife a lot of time to not have to enter the 145 or so of the list that were missing!

Very deseptive and misleading sales tactics and rude customer service

Very deseptive and misleading sales tactics! I thought that I was adding one year to my subscription and then, a month later, I was billed $19.95 for tech support. I contacted them via chat and the agent was very rude. He agreed to cancel my tech support subscription but refused to refund the 19.95. He stated that the terms were clearly stated. Well it wasn't clear to me. When i asked if he could escalate, he just closed chat!! I've been a customer since aroung 2010 or so. I've disputed the charge with my credit card companhy so I guess that I'll be on their black list. No problem, from what I've been reading, the tools that are included with Windows 11 are better. I will not renew when my current subscription runs out.

works great

works great, top tech.