iolo (www.iolo.com) has a 3.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Honest, helpful, and constructive seems to describe iolo pretty well. James
Hi James, thank you for the kind words! We're happy to hear your experience reflected those values and we appreciate you taking the time to leave a review.
Everyone was professional, and my problem was solved. Thank you!
Thanks for the great feedback, Hope! We're always happy to hear our customers had a positive experience.
Hi Julie, thank you! We're glad you're enjoying it.
Hi Richard, thank you for the review! Happy to hear the issue was resolved quickly.
The technician, Rain, was extremely knowledgeable and was able to get rid of the pop up message which kept showing up on my computer.. Thank you Rain!!
Hi John, thank you for the great review! We're glad Rain was able to track down and resolve that pop-up issue for you.
Watching this product defrag an older well used computer was just great
Hi Carolyn, thank you for sharing that! It's always great to hear when our software does exactly what it's supposed to.
The experience very satisfying and was completed in a very short time.
Hi Louis, thank you for the review! We're glad we could get everything taken care of quickly and leave you satisfied.
I have to keep calling to get simple things "resolved", but never get fixed. Example every time I use System Mechanic, it wipes out all my passwords. They can't handle a simple task.
Hello Dan, Thank you for taking the time to leave feedback. I apologize your experience has been less than satisfactory. We value your perspective, as it helps us to target improvements. I shared your comments with the product team for review. If you'd like to share more about your experience, please contact me at [email protected]. Thank you. Best, Logan D. RealDefense Reputation Manager
I'm fairly happy with the performance of System mechanic keeping my PC clean. But I'm rather disgusted with additional surprise charges and constant up-sell pop-ups. I signed up for a discounted year to try it out, but they did NOT mention that I'd be charged $21+ per month for support. Additionally their "support" email returns as "Address not found" and the "24/7 Support" phone number on the website doesn't work either. You have to really dig through several layers and website versions to find anything related to your own account. It may be a good product, but the difficulty finding help and the constant pressure to buy additional services isn't worth it.
Hi T Mize, Thank you for leaving a review. I'm sorry to hear your experience with our billing and support access has been less than satisfactory. Please know that your concerns have been noted and will be taken seriously. Your feedback regarding the charges and difficulty reaching support is important and will be shared with the appropriate team for improvements. For billing assistance, please contact our support office at (801) 340-1995. If you would like to share more about your experience, feel free to reach out to me directly at [email protected]. Best, Logan D. RealDefense Reputation Manager
Burn, the techinician, was super in perfoming a clen up in my computer. He was veri theoral and explained how the program works. My computer was hacked yesterday and thanks to Burn, my computer is back to normal. Thank you Burn, keep up the good job.
Hi Enrique, thank you for sharing your experience! We're so glad Burn was able to step in quickly and get your computer back in good shape after such a stressful situation.
Sonny was wonderful, polite and willing to put up with unknowledgeable humans that really screw up their computers.
Hi Sandra, thank you for the fun and kind review! We're glad Sonny was able to take great care of you and get everything sorted out.
Technician was patient and easy to understand
Hi Glenda, thank you for the review! We're happy to hear our technician made the experience easy and stress-free.
Your patience was very good. It cannot be easy to explain modern things to an Octogenarion such as me. Thanks for your understanding. Peter.
Hi Peter, thank you for the wonderful review! We're glad our team was able to make the process comfortable and clear for you, and we appreciate you taking the time to share your thoughts.
extremely helpful and patient agents for Iolo and Tech Support
Hi Mike, thank you for the kind words! We're pleased to hear our agents were helpful and patient throughout your experience.
the tech support helped me understand what setting needed to be set to correct my disappearing passwords and bookmarks
Hi Billy, thank you for the great review! We're happy our tech support was able to walk you through the fix and get your passwords and bookmarks back on track.
I have used System Mechanic Pro for some years and am very happy with the protection it provides. What upsets me is their underhanded practices such as sneaking in a monthly live support subscription ( every time)! Not allowing you to select whether or not you want to automatically renew. Its just a money grab and that pisses me off!
Hi Pamela, Thank you for leaving a review. I'm sorry to hear your experience with our billing practices was less than satisfactory. Please know that your concerns have been noted and will be taken seriously. I've shared your feedback regarding the subscription and renewal process with the appropriate team. For billing assistance, please contact our support office at (801) 340-1995. If you would like to share more about your experience, feel free to reach out to me directly at [email protected]. Best, Reputation Manager
I had disconnect problems with my phone but the tech support was able to solve the problem working with my two computers and two email addresses. It was time consuming, but it all worked out.
Hi Jerry, thank you for the great review! We're glad our team was able to work through the complexity and get everything resolved. We appreciate your patience and kind words.
They were able to finish problems on 2 computers after my phone line went out of service. The joined sessions on both computers was used via email and online chat box. They got it done.
Hi JS, thank you for sharing your experience! We're happy our team was able to find a way to get both computers taken care of despite the challenges. We appreciate the review.
I've had occasion to use Tech Support from time to time and have always found the people helpful, patient, and kind. They ask questions, listen to my issues, and explain what they are doing. I have complete confidence in Tech Support as a resource.
Hi Louise, thank you so much for the wonderful feedback! It's great to hear our support team has consistently delivered a positive experience. We truly appreciate your continued trust in us.
quick and professional.
Hi Bill, thank you for the review! We're glad we could get things taken care of quickly. We appreciate you taking the time to share.
104 reviews matching