iolo (www.iolo.com) has a 3.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I had tried to solve this issue myself several times unsuccessfully; however, with the tech's assistance, all issues were fixed quickly and professionally in short order.
Hi Larry, thank you for the great review! We're happy to hear our tech was able to get everything resolved quickly and professionally. We appreciate you taking the time to share your experience.
Technical support was friendly and very knowledgeable.
Thanks for the feedback, Clifford. We appreciate you taking time to share your experience.
The Tech was very sharp. Quickly bring the PC up to date and making corrections as needed.
Hi MaryAnn, thank you so much for the kind words! We're glad to hear your experience was a positive one and appreciate you taking the time to leave a review.
Very good people to work with both Ladies worked very hard to get the instalation process completed in a timely manner, answered all my questions in a very professional manner
Thank you for taking the time to leave a great review, Michael. We're happy your installation was completed professionally.
When getting an extended time promo...You dont need to call the 1800 number to to extend your time, the installer is right there, then when you call it the outsourced phone call is picked up in India...and they just constantly want to upsell all of your products..crappy business practice. Love the product hate the business practices..this happens for renewals also. Ive been a loyal customer for years...
Hi Bud Keiser, Thank you for taking the time to share your feedback. I’m sorry to hear that parts of your experience around renewals and promotions have been frustrating. We truly value long-time customers like you, and your feedback helps highlight where the experience may not have aligned with expectations. We never want interactions to feel confusing or pressured. Please reach out to me directly at [email protected] so I can personally look into your experience and ensure your concerns are properly addressed. Best, Logan D. Reputation Manager
USTechnical Support has resolved my issues multiple of times over the years. I highly recommend them they are worth the cost to have them available 24/7.
We truly appreciate you sharing this. It’s great to hear our technical support team has consistently been there for you over the years.
The was very professional , helpful and explained the details.
Thank you for your feedback. We appreciate you taking the time to share your experience.
Thank you for sharing your feedback. We’re glad everything was resolved to your satisfaction.
Scam. Website ... Do not pay ...
Hi Nimra, We take comments and concerns like yours very seriously. I'm curious about the details of your review and would like the opportunity to learn more. Please contact me at [email protected] so I can better understand the circumstances that led to your feedback. Best, Logan D. Reputation Manager
responded quickly and solved my computer/software
Thank you for your feedback. We’re glad to hear the issue was resolved quickly and that your computer and software are running smoothly again.
I was thinking about keeping this program until they were trying to charge me last month for a renewal. So my bank cancelled my card. A month later they have the new card number and try to do another transaction. I never gave them my new card beware. Uninstall their software. This is crazy , bad business.
Hi Tristina, Thank you for taking the time to share your feedback. I’m truly sorry to hear that this situation has left you feeling frustrated and concerned. We take concerns regarding billing and payment methods very seriously, especially when there is confusion around renewals or authorization. No customer should ever feel uneasy about how their information is handled. Please reach out to me directly at [email protected] so I can personally review your account and billing history to understand exactly what occurred and ensure everything is properly addressed. Best, Logan D. Reputation Manager
This program did what i wanted it to. I will be back.
Thanks for taking the time to leave a review, Owen. We will see you when you get back!
Never buy any products from Iolo. It's a scam, and cancelling the auto-renewal is a real headache. They also include services that you never signed up for. I was charged $20 for six months before I realized it. Luckily, I was able to cancel the authorization with PayPal.
Hi Xavier, Thank you for sharing your feedback. I’m sorry to hear that this was your experience. I understand how situations like this can leave a negative impression. Your comments are important and help us better understand how to improve. No one should walk away feeling frustrated or misinformed. If you’re open to it, please feel free to reach out to me directly at [email protected] so I can personally look into this further and assist you. Best, Logan D. Reputation Manager
Thank you for the positive review! We are happy to be helpful.
Ticket # 1754738 Edward was the first person I interacted with and when things were not progressing, he quickly realized he need assistance from his supervisor. Roderick, came on and realized the problems we were having and quickly analyzed the situation and proceeded to remedy the situation with the downloading of the Iolo Software. His ability to recognize and formulate a plan to take care of the issue with my computer. Led to a successful resolution of my issues.
Thank you for taking the time to share your experience, Paul. We're always happy to assist and appreciate your support.
The have deceptive business practice regarding auto renewal as well as automatic sign up to their LiveTech. I would advise anyone to not get suckered in by them there are better solutions with more reputable comanies
Hello Irv, Thank you for sharing your concerns. I’m sorry your experience was not satisfactory. Your feedback is important, and I’d like the opportunity to review what happened and address this directly. Please feel free to reach out to me at [email protected] so I can assist you further. Best, Logan D. Reputation Manager
Customer support sends you round in circles, have their System Mechanic Pro which has suddenly decided in the last few months to randomly delete stored passwords in Firefox. It appears that you have to upgrade to have access to these settings. If you try their customer support, you enter a circular journey with no end. Totally useless. I wish they warned you that the system would randomly delete information.
Hello W.T. Kean, Thank you for taking the time to share your feedback. What you’ve described does not reflect our standards, and I’m sorry that your experience fell short of expectations. Your comments have been noted, and I would appreciate the opportunity to better understand your concerns. If you’re open to it, please feel free to contact me directly at [email protected] and I will address any outstanding issues. Best, Logan D. Reputation Manager
Hi Frank, thank you for the 5-star rating.
Very effective and concerned!
Hi Catherine, thank you for taking the time to leave feedback. Please don't hesitate to contact support if you need assistance.
It took awhile to get the right technician but when I did he was really great. He went over my computer completely and it is now working much better...and faster. I am so pleased to feel my computer is no longer unstable.
Hi Nancy, we appreciate you taking the time to leave detailed feedback about your experience. We are happy that you're pleased with your service results.
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