Welcome to Jollychic.com, where you can find thousands of popular garment brands at reasonable prices.
Jollychic（www.jollychic.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 223 条用户评价，属于购物与时尚分类，口碑较差。74% 的评价为 1 星，差评比例偏高；商家回复了 75% 的差评。数据最后更新于 2026-10-25。
Dear customer, we feel sincerely sorry for that you are not satisfied with us. May we know more details of your reviews? Like your order number or tracking number which can help us to contact you? If you prefer, you can contact us via Live Chat or Email. Jollychic is a young and fast growing team which based on your great support.
One of the worst services i ever had faced. Its been more than a month i was waiting for a refund. Every time, their customer service & contact center prepared with some pre-cooked replies. Neither i or any of my friends won't go for this site again !!
Dear customer, we are sincerely sorry that you are not satisfied with the refund time. About your order JA190323160143705155080 , we already proceed the refund and transferred it to your bank card on April 7th after you applied for return on April 2nd. As for the specific time for your refund to the bank card, it depends on the time limit for your card issuing business. Your kindly understanding will be highly appreciated.
Thank you for replying and solving my problem
Dear customer, we feel sincerely sorry for that you are not satisfied with us. We will feedback the long delivery issue to our relevant department. Please also believe that we are working hard to improve our delivery time since we want to give our customer a good shopping experience. Jollychic is a young and fast growing team which based on your great support.
Worst market with longest preparation and shipping even the refund is longer than preparation and shipping combined. Seriously, don’t buy from Jollychic you got many other markets that have better and faster shipping and refunding.
Dear customer, we are sincerely sorry for that you are not satisfied with us. Please contact us via Live Chat or Email to solve your order issues directly if needed, we will give you a satisfactory solution. Please also believe that we are working hard to improve our delivery time since we want to give our customer a good shopping experience. Jollychic is a young and fast growing team which based on your great support.
to bad on jollychic i dont want to order again its my 3rd time i order here but this is the last order i still not recieve my package bec. of postaplus. but when it comes to aramex its okie there up to date to deliver. its been 3 weeks already i message the one who called me that day that there going to deliver but till now no answer from them, and its annoying bec. my workmate she recieve her package and where only same location and mine are not.use COD. dont trust online payment.
Dear customer, we are sincerely sorry about the delivery issue. You could contact us via Live Chat or Email to solve your order's issue directly if needed, we will give you a satisfactory solution. Meanwhile, about the delivery time of each order, it depends on the destination and shipping warehouse, please kindly note. Your kindly understanding will be highly appreciated.
I've been ordering from this website and mostly the things I've got were acceptable. Yet I would like to suggest to use COD rather than online payment. I used COD ever since yet one time when I used online payment, it has been already a week that I don't have any updates from my order. I just received the receipt and after that, no more. Unlike through COD, they are processing it faster. Will never order again from this site due to so much disappointments from my last order. I trusted them so much. -_-
Dear customer, we are really sorry for that you are not satisfied with our delivery time. Please contact us via Live Chat or Email to solve your order issue directly if needed, we will give you a satisfactory solution. We will also feedback the delivery issue to our relevant department to improve the delivery service. Jollychic is a young and fast growing team which based on your great support.
Dear customer, please accept our sincere apologies for the slow delivery time. We will feedback the delivery issue to our relevant department. Please also trust that we are working hard to improve our delivery time since we want to give our customers a good shopping experience. Jollychic is a young and fast growing team which based on your great support.
Good day Jollychic..I wanted to track my order my but it does'nt show..hope you will fix it..More power
Dear customer, thanks for sharing your valuable reviews. Please contact us via Live Chat or Email directly if needed, we will work hard to solve your order issue and give feedback to our relevant department to fix system's problem. Jollychic is a young and fast growing team which based on your great support.
They are extremely unprofessional. They use every possible way to hold your money back. They told me that if i would return the product personally to the warehouse there will be no deductions and full amount will be refunded. When i checked with my bank they have returned just a certain amount and some in the Jollychic account ( which cant be credited to your bank and you need to shop again) and yet whole amount wasn’t refunded. I tried to to use that money in the JC account and they ahd told me it can only be used if I buy as COD as it will be adjusted. They didnt do that. I tried contacting the customer service regarding the same and they said there was technical fault and they couldn’t adjust my money in the JC account. Quality of products was very bad and expensive than other online stores . They simply play with their words. My whole money is gone and wasted.
Dear customer, we feel sincerely sorry for that you are not satisfied with us. Please contact us via Live Chat or Email directly with your order information if needed, we will give you a satisfactory solution. Looking forward to your reply and thanks for your kind understanding.
This company is selling 100% Fake Watches. I placed an order in MarkaVip and after 4 Days they send me message that you order Jollychic has already dispatch. And I’m confused why my order was processed by Jollychic main. Beware guys ordering online is no money back guarantee. Customer service are full of s**t they’re rude.
Dear customer, please accept our sincere apologies for this issue. MarkaVIP is one of the retailers in the Middle East and now is a part of JollyChic, following the acquisition in May 2017, please kindly note. About the SMS from Jollychic for MarkaVip' order issue, we will feedback to relevant department to avoid such problems. Your kindly understanding will be highly appreciated.
Misleading offers. Buy one get one with wireless charger on Mi Mix 2S. Seemed like a good deal, so I ordered. But I received only one. Customer service then told me that I had to manually add the gifts in my cart to avail the buy one get one free offer. Please note that I contact customer care prior to making an order, and they did not tell me about this process. They just told me that I would just receive 2 phones with a wireless charger. Even after I completed the order and asked them about it, they told me that I would get 2 phones. But that did not happen. This is misleading and really bad. Won't recommend anyone to buy from them.
Dear customer, please accept our sincere apologies for this issue. We have already solve this issue about the wrong promotion description after receiving feedback. Please also trust that we are working hard to improve all our services since we want to give our customers a good shopping experience. Jollychic is a young and fast growing team which based on your great support.
I ordered a shipment of 430$ worth at least, and paid by card. However the next day I found that my order is canceled and my money is not back without even informing me of anyway. I call their call center which btw is of no help whatsoever, and managed to get a reply about my shipment that the money transaction was NOT complete I had to send them a screenshot of my bank’s message and eventually they said that they will refund me within 8/15 working days. IMAGINE 15 WORKING DAYS that’s IF they’re going to refund me because I highly doubt it. Not only that I make another order of 150$ worth also paid by card and in the application it appears that the order is being prepared and it will be prepared maximum by the 3rd of March 2019. I call them to double check if it’s confirmed their call center tells me that my number does not have any orders, I requested that they double check with the order number they said that it is available HOWEVER today is the 3rd of March 8:13 pm as I write and they did not SHIP my order. Which means that my order is not coming and they ripped me off AGAIN.
Dear customer, we feel sincerely sorry for that you are not satisfied with our services. Your order transaction is risky, so the bank rejected the transaction. And we did not receive your order payment finally. Please contact your issuing bank to check the payment details. Normally, it will need 8-15 working days for the refund to your bank card. Your kindly understanding will be highly appreciated.
It’s the worst experience ever I ordered shoeses size 37 based on the shoes scales after receiving the 3 shoes it was smaller than what they should be, so I proceeded with the return process once I finished I received a message saying that I have to pay for shipping costs which is not fair it was a manufacturer defect so I called the local service costumers and they were not cooperating as well this is bad I was expecting from a respectable company to take full responsibility and behave in respect way with there customers I think if continue with this policy you will go out of business Afaf al Hadid
Dear customer, we are sincerely sorry for that you are not satisfied with our return policy. We will feedback the return issue to our relevant department for improvement. Please also trust that we are working hard to improve our all services since we want to give our customers a good shopping experience. Jollychic is a young and fast growing team which based on your great support.
I can say most of the customers reviewing BAD for this company. And I strongly AGREE, even WORSE EVER!! I ordered iPhone XS and the make estimated days to received. It's almost 10 days since order and until now I haven't received my package. Either agent, their courier company is same. And the funny thing is when I ask Jollychic about my delivery 1901069484317907, they always said I should contact shipping company while this supposed to their responsibility!! They are the one who choose the courier and they should dealing with it!! Not over handling to someone else. And this is for the first time I am using this app and I can say THE WORSE SHOPPING ONLINE EVER, I suggest you never use this app!! Better another company where they can keep their promise to their customers. Just don't use this JOLLYCHIC.!!!
Dear customer, we feel sincerely sorry for that you are not satisfied with us. About your order, it was delivered on February 15th. We will work hard to improve the delivery time and customer service. Jollychic is a young and fast growing team which based on your great support! Your kindly understanding will be highly appreciated!
This is one of the worst companies. The pictures are misleading, the quality is poor and the sizes are wrong. I ordered a long jumper and got a toddler size, I ordered few shirts and T-shirts and the material was cheap elastically nothing shown on their website. Few of the clothes looked worn and torn, the items looked like it was used and recycled nothing I've seen or experienced before. The customer service is so poor, I followed their return policy and still got no refund. I would not recommend this company. They do not deserve one star!!!
Dear customer, we feel sincerely sorry for that you are not satisfied with us. I think the order which you want to mentioned is JB190126232747068334160. About the returned items in your order, our warehouse still has not received them from Aramex shipping company. We will contact the shipping company to push the delivery and we will process the refund as soon as possible after receiving. Thanks for your kind understanding.
I have NEVER visited nor heard of this website in my life. I just so happened to be viewing my bank transactions via phone app I scroll down and see MULTIPLE transactions in the same day (Jan. 23rd), from JollyChic in Dubai. For: $199.98, $166.65, $166.65, and $128.27. This is obviously fraud,and I'm not sure how these people got my debit card information. I disputed all charges and opted for a new debit card. Update: My bank refunded me. They also caught an additional charge from these ***holes. After they hit me 4 times in one day. They hit my account the next day for $135.34. I would call and cuss them out. But what’s the point. Won’t be able to understand a dam thing they say. I hope that site gets shut down.
Hi, we feel sincerely sorry to hear about this. Hope you can contact your issuing card bank to solve this problem as soon as possible, or you can show us the related order number or your bank card information by contact our customer service, we will confirm whether there is transaction record on our website and we will give feedback to you. Looking forward to your reply and thanks for your kind understanding.
i want to return my Order jollichic side they accept my return and they said give to any shipment company and you pay him $6.67 its mean Saudi Riyal 25 when i go to the shipment company they told me you pay 89 Saudi Riyal then i go to other shipment they also the same price say. I complain to Jollichi service agent they said we don't know this is the service of Jollichi even they don't know exact address of Jollichi Warehouse. They always send me old warehouse address. very very BAD Service i have only 2 more days.
Dear customer, we feel sincerely sorry for that you are not satisfied with our return policy. Could you please show us your order number which can help us to check more details? And please contact us via Live Chat or Phone call directly which can help to solve your problems more effectively. Also please kindly check the below link to know more about our return policy. https://www.jollychic.com/return-policy-a42.html?SPM=PC.HOME.X Thanks for your great support on Jollychic.
Why my number is cannot order again in jollychic even i already regester in there shop last month.. I want to order again but they said that the number is already use but only me i use that when i order them..why they ask for another number to send code.. I love to order but the problem is i only have one number how can i order again.. Pls someone read this i need your answer .ty
Dear customer, we feel sincerely sorry about this issue. Your phone number which you showed has been used as cod verify phone in your previous order on Oct.2018. So you can not make new order by using this phone number again. Now you can change new phone number or unbinding the previous order with this number if you still need to make new COD order. Thanks for your kind understanding.
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