Kathy Kuo Home

Hi Mary, Thank you so much for your wonderful review! We're thrilled to hear your item arrived in perfect condition and was exactly what you were hoping for. We hope we can continue to help you with your home decor! Best, Kathy Kuo Home

Hi There, Thank you for your thoughtful feedback! We're so happy to hear that you and your client love the sofas and that they look just as expected. We sincerely apologize for the challenges you experienced with tracking and delivery. We truly appreciate your suggestion regarding threshold delivery for interior designer projects and will be sure to share it with our team as we continue to improve our shipping experience. We look forward to working with you again! Best, Kathy Kuo Home

Hi There, Thank you for taking the time to share your experience. We are truly sorry to hear about the delays with your order and the issues you encountered once your bed was delivered. We completely understand how frustrating it must have been to wait much longer than expected, only to receive a product that did not meet your expectations. While we work closely with our manufacturers to provide the most accurate lead times possible, unforeseen production delays can unfortunately occur. That said, we recognize that this does not lessen the disappointment of your experience. Upon reviewing your order, we do see that Emmy from our Claims Team is working directly with you to resolve these issues and make things right. Please know that we stand behind our products and are committed to finding an appropriate resolution for you. We sincerely apologize for the experience you've had and appreciate the opportunity to work toward a resolution. Your feedback is important to us and will be shared with our team as we continue to improve both our products and customer experience. Best, Kathy Kuo Home

HI Kate, Thank you for your feedback. We're so sorry to hear that your item arrived shattered. We understand how disappointing that must have been. Upon reviewing your order, we see that our Claims Manager, Ed, has reached out to you directly to further assist with your claim and help make this right. We sincerely apologize for the inconvenience and appreciate your patience as we work toward a resolution. Best, Kathy Kuo Home

Hi Lorraine, Thank you so much for your wonderful review! We're thrilled to hear that you love your new rug runners. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Isabella, Thank you so much for your kind review! We're delighted to hear that your delivery experience was such a positive one. We truly appreciate your feedback. We hope you enjoy your new piece! Best, Kathy Kuo Home

Hi Kathleen, Thank you so much for your wonderful feedback! We're so happy to hear you're enjoying your beautiful new bench. We hope to have the opportunity to help you with your home décor needs again in the future. Enjoy your new piece! Best, Kathy Kuo Home

Hi there, Thank you so much for your wonderful review! We're thrilled to hear you found the perfect garden stool from our selection. We hope we can continue to help you with your home decor! Best, Kathy Kuo Home

Hi Terry, Thank you for sharing your feedback. We're truly sorry for the frustration caused by the extended wait for your order. At the time your order was placed, the item was on backorder. While we work closely with our vendors to provide the most accurate estimated ship dates possible, unforeseen production delays can occasionally occur with items that ship directly from the manufacturer. We do our best to keep our clients updated throughout the process as new information becomes available. We also see that our Assistant Customer Service Manager, John, was able to assist you and that your order has since been successfully delivered. Regarding payment, we do charge at the time an order is placed to reserve the inventory with our vendor and begin processing the order. We sincerely apologize that this experience did not meet your expectations and appreciate your patience during this time! Best, Kathy Kuo Home

Hi there, Thank you so much for your kind review! We're thrilled to hear that you love your new sofa. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Diane, Thank you for taking the time to share your feedback. We're so glad to hear you're loving your new wooly chairs!We truly appreciate your support and hope you enjoy them for years to come! #lovewhereyoulive Best, Kathy Kuo Home

Hi there, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced, especially after receiving one of your porcelain dogs damaged. Upon reviewing your account, we do see that Rosie from our Claims Team was able to assist you and resolve your claim. While we're glad we were able to reach a resolution, we're truly sorry for the delays in communication that led to this experience. Your feedback is incredibly valuable, and we'll be sharing it with our team as we continue working to improve our response times and overall customer experience. We appreciate the opportunity to make this right and hope to have the chance to serve you again in the future. Best, Kathy Kuo Home

Hello! Thank you so much for your wonderful review! We're thrilled to hear that Iness made such a positive impression. We'll be sure to share your kind words with her! We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Amy, Thank you for your kind review! We're so glad to hear our delivery team was friendly and provided a positive experience. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Nicholas, We're so sorry your piece arrived with shattered glass. We understand how frustrating this has been. We do see that Emmy, our Claims Specialist, is working closely on your claim and is doing everything possible to get this resolved for you as quickly as possible. Thank you for your patience as we make this right for you! Best, Kathy Kuo Home

Hi Keith, Thank you for your wonderful review! We're so happy to hear you enjoyed our selection, found great value, and had a positive experience with our customer service! We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Monica, Thank you for your feedback! We’re glad to hear our team was responsive and helpful, but we sincerely apologize that our response time was slower than expected. We know how important timely communication is and are continuously working to improve. We truly appreciate your patience and hope to have the opportunity to provide you with an even better experience in the future. Best, Kathy Kuo Home

Hi Heidi, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've experienced with your orders. We're glad we were able to quickly resolve the missing hardware for your queen bed, but we understand your disappointment regarding the king bed. We know how frustrating it is when a product doesn't meet your expectations, especially after the time and effort spent documenting the issue. The photos and videos we request are not intended to create additional inconvenience they help us and the manufacturer determine whether there is a manufacturing defect or an issue with the assembly so we can provide the appropriate resolution. We sincerely apologize if that process felt frustrating. We appreciate your feedback and will be sharing it with our team as we continue working to improve both our claims process and overall customer experience. We're truly sorry that this experience did not reflect the level of service we strive to provide. Best, Kathy Kuo Home

Hi Suzanne, Thank you for your wonderful review! We're so happy to hear your delivery went smoothly and that you love your new bed. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi there, Thank you so much! We’re thrilled to hear the pillow was the perfect fit for your French country living space. We appreciate your kind words and hope we can continue to help you love where you live! Best, Kathy Kuo Home