Kathy Kuo Home (www.kathykuohome.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Going the extra mile! I had s great customer service experience. I reached out to Kathy Kuo through the website to ask about touch up paint for night stands I purchased several years ago. The service specialist went the extra mile by reaching out to the vendor on my behalf and coordinating getting the touch up paint sent to me. It felt like they cared about me as a customer rather than the return on investment! Five star experience!
Options provided were very helpful! Thank you.
The service I received from Hannah is unmatched by anyone I have ever dealt with. She is quick, efficient, lovely and kind. The company is fortunate to have someone like this working there and reflects highly on the company itself. I plan to make more purchases as a result of her. Please let her know how much she is appreciated. Thank you kindly and have a blessed day!
Hi Pam, Thank you so much for taking the time to share such thoughtful feedback! We are absolutely delighted to hear about your wonderful experience with Hannah.We will be sure to share your kind words with her and recognize her for the outstanding support she provided. We hope we can continue to help you love where you live! Best, Kathy Kuo Home
Extremely poor customer service. I wish I didn’t have to use customer service but their products seem to be defective 50% of the time. I believe that they get lower vendor pricing by accepting the defective items and passing these faulty products off for slightly less than their competitors but disguising the items as high end. Their delivery service is just awful. I will never be shopping at Kathy Kuo again. BUYER BEWARE!
Hi There, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when an item arrives with an issue, and we sincerely apologize for the inconvenience this caused. Upon reviewing your order, we do see that our Claims Team was able to assist you in working toward a resolution. While we're glad we were able to help, we recognize that this does not erase the frustration you experienced. We work with a wide network of trusted vendors and strive to ensure every product meets our quality standards. We also take feedback like yours seriously, as it helps us identify opportunities to improve both our products and the overall customer experience. Thank you again for bringing your concerns to our attention, We hope we can continue to help you love where you live! Best, Kathy Kuo Home
They are deceptive. The fact that you have to actively click around and seek out whether something is “returnable/refundable” is nonsense. I ordered an array of pillows. I didn’t like 4 of them-only 2 are returnable which seems ridiculous for $100+ pillows. Plus-I had to contact customer and get “approved” for the 2 that are returnable.
Hi There, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Our return eligibility and policies vary by product and are listed on each product page under the Returns tab prior to purchase. We understand this information can sometimes be easy to overlook. Upon reviewing your order, we do see that Rhea from our Customer Service Team was able to assist you with your return request. We're glad she was able to help, though we're sorry the overall experience left you feeling disappointed. We truly appreciate your feedback and hope we can continue to help you love where you live! Best, Kathy Kuo Home
Hannah was great in answering my questions and getting the information to me in a professional and friendly way! Appreciated the time and energy she gave me!
Hi there, Thank you so much for your kind words! We're thrilled to hear that Hannah was able to answer your questions and provide the information you needed in such a professional and friendly manner. We'll be sure to share your wonderful feedback with her! We hope we can continue to help you love where you live! Best, Kathy Kuo Home
The item delivered was not at all as depicted in the picture. It appears to be a cheaper, more inferior cushion on both chaise lounges. I’ve been calling frequently to get the matter resolved and have been treated as if I were the person at fault. Finally today, Mimi seemed to understood the situation and hopefully will have it resolved.
Hi Heidi, Thank you for taking the time to share your feedback. We sincerely apologize that the chaise lounges did not meet your expectations and that your initial experience reaching a resolution was frustrating. Upon reviewing your account, we do see that Mimi from our Claims Team has been working closely with you to help resolve this matter. We're glad she was able to better understand your concerns, and she will continue to work toward an appropriate resolution as quickly as possible. We truly appreciate your patience throughout this process and value the opportunity to make things right. Best, Kathy Kuo Home
Driver refused to bring the chairs into the dining and claimed if he opened the box he could not touch the furniture after that, I have had other deliveries from places like Pergola and I do not order from them any longer.
Hi Harold, We're sorry to hear there was confusion regarding your delivery experience. It looks like White Glove Delivery was not selected during the checkout process, so your order shipped via our standard delivery service. With standard delivery, the carrier is not able to unpack, assemble, or place the furniture inside your home. We apologize for any disappointment this may have caused. If we can be of any further assistance, please don't hesitate to reach out to us at [email protected] . We're always happy to help. Best, Kathy Kuo Home
The item I purchased is beautiful, but the wait time for it was 3 months. The wait time was excessive in my opinion.
Hi There, Thank you for your feedback. We understand that waiting three months for your order was longer than you had hoped, and we truly appreciate your patience throughout the process. At the time your order was placed, the item was listed on our product page as backordered with an estimated lead time of 1–3 months, because this item ships directly from the manufacturer, we are dependent on their production and availability timelines. Throughout the process, we do our best to keep our clients informed every step of the way with any updates we receive. We're so happy to hear that your item is beautiful and that you can finally enjoy it. #lovewhereyoulive Best, Kathy Kuo Home
Prompt deliver and the bowls I wanted were still available
Hi Kathy, Thank you so much for your wonderful review! We're delighted to hear your order arrived promptly and that you were able to get the bowls you wanted. We hope we can continue to help you with your home decor! Best, Kathy Kuo Home
Great couch. Arrived in four weeks. Very happy with my purchase.
Hi Thomas, Thank you for your wonderful review! We're so happy to hear you're loving your new sofa . We hope you enjoy it for many years to come. #lovewhereyoulive Best, Kathy Kuo Home
I was extremely disappointed with the limited amount of time I had to return my purchase. I was unable to try the product in my home due to the floors being redone and even though the item was completely unused and still had original packaging, they would not consider returning.
Hi Nicole, Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your return experience. We understand how frustrating it can be when circumstances prevent you from trying an item within the return window. We do see that Becky, our Assistant Customer Service Manager, was able to review your concerns and assist you with your order. We're glad we had the opportunity to work with you toward a resolution. We truly appreciate your feedback, as it helps us continue to improve the experience we provide to our customers. We hope we can continue to help you love where you live! Best, Kathy Kuo Home
Item arrived broken and customer service has been lacking. I’ve sent emails, called, sent more emails, and still no refund or response. Very disappointing.
Hi Melissa, We're so sorry to hear about your experience. We understand how frustrating it is when an item arrives damaged and resolving the issue takes longer than expected. We do see that Emmy from our Claims Team was able to get this resolved for you. We truly appreciate your patience throughout the process, and we'll be sure to share your feedback with our team as we continue working to improve our response times and overall customer experience. Best, Kathy Kuo Home
Was sent a wood serving board instead of the iron pot rack I ordered. Customer service won’t process the claim over the phone, you have to do it over email. It has been over a week of going back and forth with them because they take two business days to reply to emails. Very frustrating that there is no rush to fix a mistake that they made. Maybe I’ll get what I ordered eventually.
Hi Kaitilin, Thank you for taking the time to share your feedback, and we're so sorry to hear about your experience. We completely understand how frustrating it must have been to receive the wrong item and then experience delays while working to get the issue resolved. We do see that Mimi for our Claims Team has been actively working on your case, and we sincerely apologize that our response times did not meet your expectations. We understand how important it is to resolve situations like this as quickly as possible. Please know that we are continuing to monitor your claim to ensure you receive the correct iron pot rack as soon as possible. In addition, your feedback has been escalated internally so we can review your experience and identify opportunities to improve our claims process and response times. We truly appreciate your patience and the opportunity to make this right. Best, Kathy Kuo Home
Save your money and order from Amazon. Their quality is awful. There is no quality control. It is a major pain to return. You usually get what you pay for, but not here. Super cheaply made! - I ordered the 3 set of birds and the hole in one of them was drilled on the wrong side. When I put the bird in the mount, it is upside down! - I ordered an 8x10 "painting"/print and it came with a glass front. Who puts a painting/expensive print in glass frame? The painting was cheaply stapled into the frame. I am so very, very disappointed in my purchases. Maybe I can save someone else before they waste their money.
Hi there, We're so sorry to hear about your experience and are disappointed to learn that your purchases did not meet your expectations. This is certainly not the experience we want for our customers. At this time, we were unable to locate an order associated with your review. If you could please email us at **[[email protected]](mailto:[email protected])** with your order information, we'd be happy to look into these concerns further and see how we can assist. We appreciate you bringing this to our attention and hope to have the opportunity to make things right. Best, Kathy Kuo Home
The chairs are even more beautiful in person. Very well made. Love them!
Hi Helen, Thank you so much for your wonderful review! We're thrilled to hear that your chairs are even more beautiful in person. We hope we can continue to help you love where you live! Best, Kathy Kuo Home
Kathy Kuo team was so professional and delivered carefully the furniture.
Hi There, Thank you for your kind words! We're so happy to hear that you had a positive experience with our team! We hope we can continue to help you love where you live! Best, Kathy Kuo Home
Text from driver at 6:30am saying I will be at your place at 8:30am. replied yes. I asked can you text me 15 minutes before you arrive due to its sat morning and I have to hire someone to come meet the delivery. He text me at 8:20 saying I will be at your house in 20 minutes. I let him know via text who will be meeting him. at 9:00 20 minutes after he said he was going to be there. still not there so I text and asked him where are you? He then calls me. I can't understand him. for this call he did not turn on the "translation app" ( he did later on another call) I figure out from him that he ran out of gas. (What delivery person runs out of gas?) He proceeds to text me at 9:06 that he is now filling up and will head to my house afterwards. Did I get a call from him or a text letting me know he was now going to be 40 minutes later? no. I had to reach out and ask where are you? At 9:18 I ask him can you give me a time estimate since I had no idea where he was as there is not a gas station within 20 minutes of my house. He texted back 15 minutes. at 9:34 he arrives. Now he arrives and proceeds to tell me that he cannot take the truck 300 yards down the road. a road that is ALL our property. This was for a guest house on our property. A brand new build that is not even recognized in mapping software so there is no way to give this address as no driver will find it. And I get told he cannot do that. so now I have to talk to his bosses and do I get any sort of apology for all this. Heck no. I will never buy from this company again and I will be asking if metropolitan is the delivery company with others and if so, I will be passing.
Hi there, We're truly sorry to hear about your delivery experience. The lack of communication, unexpected delays, and the issues you encountered with the delivery are completely unacceptable, and we understand how frustrating this must have been. Our Customer Service Manager, Becky, has reached out to you directly to address your concerns . We truly appreciate you bringing this to our attention, as your feedback helps us hold our delivery partners accountable and improve the experience for our customers. We sincerely apologize again and hope to have the opportunity to make this right! Best, Kathy Kuo Home
I sent an email to customer service after being frustrated with your phone system as my cell phone does not permit unknown numbers to ring. Liv Padua completely resolved my issue and expressed understanding that I was cancelling an order which was advertised as "In Stock" but informed delivery would not occur until January 2027. I have received full credit on my American Express Card. Thank you. Dixie Bibb
Hi Dixie, Thank you for taking the time to share your experience. We're so glad Liv was able to resolve your concern and provide the support you needed. We sincerely apologize for the confusion regarding the item's availability and any frustration this caused. We truly appreciate your feedback and hope to have the opportunity to help you again in the future! Best, Kathy Kuo Home
Beautiful product and prompt communication about delivery.
Hi There, Thank you for your kind words! We're so happy to hear you love your new piece and that our team kept you informed throughout the delivery process. We hope we can continue to help you love where you live! Best, Kathy Kuo Home
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