Kathy Kuo Home

Hi Pam, Thank you so much for taking the time to share such thoughtful feedback! We are absolutely delighted to hear about your wonderful experience with Hannah.We will be sure to share your kind words with her and recognize her for the outstanding support she provided. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi There, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when an item arrives with an issue, and we sincerely apologize for the inconvenience this caused. Upon reviewing your order, we do see that our Claims Team was able to assist you in working toward a resolution. While we're glad we were able to help, we recognize that this does not erase the frustration you experienced. We work with a wide network of trusted vendors and strive to ensure every product meets our quality standards. We also take feedback like yours seriously, as it helps us identify opportunities to improve both our products and the overall customer experience. Thank you again for bringing your concerns to our attention, We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi There, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Our return eligibility and policies vary by product and are listed on each product page under the Returns tab prior to purchase. We understand this information can sometimes be easy to overlook. Upon reviewing your order, we do see that Rhea from our Customer Service Team was able to assist you with your return request. We're glad she was able to help, though we're sorry the overall experience left you feeling disappointed. We truly appreciate your feedback and hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi there, Thank you so much for your kind words! We're thrilled to hear that Hannah was able to answer your questions and provide the information you needed in such a professional and friendly manner. We'll be sure to share your wonderful feedback with her! We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Heidi, Thank you for taking the time to share your feedback. We sincerely apologize that the chaise lounges did not meet your expectations and that your initial experience reaching a resolution was frustrating. Upon reviewing your account, we do see that Mimi from our Claims Team has been working closely with you to help resolve this matter. We're glad she was able to better understand your concerns, and she will continue to work toward an appropriate resolution as quickly as possible. We truly appreciate your patience throughout this process and value the opportunity to make things right. Best, Kathy Kuo Home

Hi Harold, We're sorry to hear there was confusion regarding your delivery experience. It looks like White Glove Delivery was not selected during the checkout process, so your order shipped via our standard delivery service. With standard delivery, the carrier is not able to unpack, assemble, or place the furniture inside your home. We apologize for any disappointment this may have caused. If we can be of any further assistance, please don't hesitate to reach out to us at [email protected] . We're always happy to help. Best, Kathy Kuo Home

Hi There, Thank you for your feedback. We understand that waiting three months for your order was longer than you had hoped, and we truly appreciate your patience throughout the process. At the time your order was placed, the item was listed on our product page as backordered with an estimated lead time of 1–3 months, because this item ships directly from the manufacturer, we are dependent on their production and availability timelines. Throughout the process, we do our best to keep our clients informed every step of the way with any updates we receive. We're so happy to hear that your item is beautiful and that you can finally enjoy it. #lovewhereyoulive Best, Kathy Kuo Home

Hi Kathy, Thank you so much for your wonderful review! We're delighted to hear your order arrived promptly and that you were able to get the bowls you wanted. We hope we can continue to help you with your home decor! Best, Kathy Kuo Home

Hi Thomas, Thank you for your wonderful review! We're so happy to hear you're loving your new sofa . We hope you enjoy it for many years to come. #lovewhereyoulive Best, Kathy Kuo Home

Hi Nicole, Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your return experience. We understand how frustrating it can be when circumstances prevent you from trying an item within the return window. We do see that Becky, our Assistant Customer Service Manager, was able to review your concerns and assist you with your order. We're glad we had the opportunity to work with you toward a resolution. We truly appreciate your feedback, as it helps us continue to improve the experience we provide to our customers. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Melissa, We're so sorry to hear about your experience. We understand how frustrating it is when an item arrives damaged and resolving the issue takes longer than expected. We do see that Emmy from our Claims Team was able to get this resolved for you. We truly appreciate your patience throughout the process, and we'll be sure to share your feedback with our team as we continue working to improve our response times and overall customer experience. Best, Kathy Kuo Home

Hi Kaitilin, Thank you for taking the time to share your feedback, and we're so sorry to hear about your experience. We completely understand how frustrating it must have been to receive the wrong item and then experience delays while working to get the issue resolved. We do see that Mimi for our Claims Team has been actively working on your case, and we sincerely apologize that our response times did not meet your expectations. We understand how important it is to resolve situations like this as quickly as possible. Please know that we are continuing to monitor your claim to ensure you receive the correct iron pot rack as soon as possible. In addition, your feedback has been escalated internally so we can review your experience and identify opportunities to improve our claims process and response times. We truly appreciate your patience and the opportunity to make this right. Best, Kathy Kuo Home

Hi there, We're so sorry to hear about your experience and are disappointed to learn that your purchases did not meet your expectations. This is certainly not the experience we want for our customers. At this time, we were unable to locate an order associated with your review. If you could please email us at **[[email protected]](mailto:[email protected])** with your order information, we'd be happy to look into these concerns further and see how we can assist. We appreciate you bringing this to our attention and hope to have the opportunity to make things right. Best, Kathy Kuo Home

Hi Helen, Thank you so much for your wonderful review! We're thrilled to hear that your chairs are even more beautiful in person. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi There, Thank you for your kind words! We're so happy to hear that you had a positive experience with our team! We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi there, We're truly sorry to hear about your delivery experience. The lack of communication, unexpected delays, and the issues you encountered with the delivery are completely unacceptable, and we understand how frustrating this must have been. Our Customer Service Manager, Becky, has reached out to you directly to address your concerns . We truly appreciate you bringing this to our attention, as your feedback helps us hold our delivery partners accountable and improve the experience for our customers. We sincerely apologize again and hope to have the opportunity to make this right! Best, Kathy Kuo Home

Hi Dixie, Thank you for taking the time to share your experience. We're so glad Liv was able to resolve your concern and provide the support you needed. We sincerely apologize for the confusion regarding the item's availability and any frustration this caused. We truly appreciate your feedback and hope to have the opportunity to help you again in the future! Best, Kathy Kuo Home

Hi There, Thank you for your kind words! We're so happy to hear you love your new piece and that our team kept you informed throughout the delivery process. We hope we can continue to help you love where you live! Best, Kathy Kuo Home