Kathy Kuo Home (www.kathykuohome.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The product I ordered was in great condition upon arrival and exactly as I had hoped! There was a 3 month backorder on the item but arrived way before the expected ship date!
Hi Mary, Thank you so much for your wonderful review! We're thrilled to hear your item arrived in perfect condition and was exactly what you were hoping for. We hope we can continue to help you with your home decor! Best, Kathy Kuo Home
The sofas looks just as shown on the website, and very happy with the product. Client loves the sofas. The shipping experience was difficult with tracking and delivery. Please offer threshold delivery to "receivers" for Interior Designer projects. Allows for faster shipping.
Hi There, Thank you for your thoughtful feedback! We're so happy to hear that you and your client love the sofas and that they look just as expected. We sincerely apologize for the challenges you experienced with tracking and delivery. We truly appreciate your suggestion regarding threshold delivery for interior designer projects and will be sure to share it with our team as we continue to improve our shipping experience. We look forward to working with you again! Best, Kathy Kuo Home
The item took almost a year to arrive after being quoted 3-4 months. Once the item was finally in stock and delivered it was faulty. The incorrect screws came making the bed frame unstable. One of the posts themselves was also incorrectly measured at what stage I’m not sure but it causes it to be misaligned and looks bunk. For the cost and how Kathy Kuo as a company presents themselves one would think this would be alarming to hear. But upon contacting they are trying to give the run around and I think that is absolutely abhorrent. I will never order from Kathy Kuo again and will be contacting the BBB. No one should spend their money here with this type of customer service and the lack of standing behind their own products. Awful
Hi There, Thank you for taking the time to share your experience. We are truly sorry to hear about the delays with your order and the issues you encountered once your bed was delivered. We completely understand how frustrating it must have been to wait much longer than expected, only to receive a product that did not meet your expectations. While we work closely with our manufacturers to provide the most accurate lead times possible, unforeseen production delays can unfortunately occur. That said, we recognize that this does not lessen the disappointment of your experience. Upon reviewing your order, we do see that Emmy from our Claims Team is working directly with you to resolve these issues and make things right. Please know that we stand behind our products and are committed to finding an appropriate resolution for you. We sincerely apologize for the experience you've had and appreciate the opportunity to work toward a resolution. Your feedback is important to us and will be shared with our team as we continue to improve both our products and customer experience. Best, Kathy Kuo Home
HI Kate, Thank you for your feedback. We're so sorry to hear that your item arrived shattered. We understand how disappointing that must have been. Upon reviewing your order, we see that our Claims Manager, Ed, has reached out to you directly to further assist with your claim and help make this right. We sincerely apologize for the inconvenience and appreciate your patience as we work toward a resolution. Best, Kathy Kuo Home
The rug runners we bought are beautiful!
Hi Lorraine, Thank you so much for your wonderful review! We're thrilled to hear that you love your new rug runners. We hope we can continue to help you love where you live! Best, Kathy Kuo Home
The delivery crew was very courteous, effecient and respectful of my home. The communication leading up to the delivery was also great. Thank you
Hi Isabella, Thank you so much for your kind review! We're delighted to hear that your delivery experience was such a positive one. We truly appreciate your feedback. We hope you enjoy your new piece! Best, Kathy Kuo Home
Hi Kathleen, Thank you so much for your wonderful feedback! We're so happy to hear you're enjoying your beautiful new bench. We hope to have the opportunity to help you with your home décor needs again in the future. Enjoy your new piece! Best, Kathy Kuo Home
You had a variety of garden stools to choose from! High quality, fast shipping.
Hi there, Thank you so much for your wonderful review! We're thrilled to hear you found the perfect garden stool from our selection. We hope we can continue to help you with your home decor! Best, Kathy Kuo Home
8 months to get the delivery after you took my order/money... seriously. Never again! You are done, people.
Hi Terry, Thank you for sharing your feedback. We're truly sorry for the frustration caused by the extended wait for your order. At the time your order was placed, the item was on backorder. While we work closely with our vendors to provide the most accurate estimated ship dates possible, unforeseen production delays can occasionally occur with items that ship directly from the manufacturer. We do our best to keep our clients updated throughout the process as new information becomes available. We also see that our Assistant Customer Service Manager, John, was able to assist you and that your order has since been successfully delivered. Regarding payment, we do charge at the time an order is placed to reserve the inventory with our vendor and begin processing the order. We sincerely apologize that this experience did not meet your expectations and appreciate your patience during this time! Best, Kathy Kuo Home
Hi there, Thank you so much for your kind review! We're thrilled to hear that you love your new sofa. We hope we can continue to help you love where you live! Best, Kathy Kuo Home
Product I purchased two wooly chairs are fabulous! Came well shipped, placed and love them
Hi Diane, Thank you for taking the time to share your feedback. We're so glad to hear you're loving your new wooly chairs!We truly appreciate your support and hope you enjoy them for years to come! #lovewhereyoulive Best, Kathy Kuo Home
I am extremely disappointed with my interactions with this company. I ordered a set of porcelain dogs one arrived completely broken. I tried to call and spend over an hour and was not able to get through to anyone from customer service. I have now been emailing them with no response and it’s been over three weeks the only response that I got was one email that said they would look into my claim, but nothing else. You cannot treat customers this way.
Hi there, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced, especially after receiving one of your porcelain dogs damaged. Upon reviewing your account, we do see that Rosie from our Claims Team was able to assist you and resolve your claim. While we're glad we were able to reach a resolution, we're truly sorry for the delays in communication that led to this experience. Your feedback is incredibly valuable, and we'll be sharing it with our team as we continue working to improve our response times and overall customer experience. We appreciate the opportunity to make this right and hope to have the chance to serve you again in the future. Best, Kathy Kuo Home
Iness in your Tribeca showroom is THE best!! Helpful, knowledgeable, professional, gets right back to me! Just amazing
Hello! Thank you so much for your wonderful review! We're thrilled to hear that Iness made such a positive impression. We'll be sure to share your kind words with her! We hope we can continue to help you love where you live! Best, Kathy Kuo Home
Hi Amy, Thank you for your kind review! We're so glad to hear our delivery team was friendly and provided a positive experience. We hope we can continue to help you love where you live! Best, Kathy Kuo Home
Piece arrived with shattered glass. Has taken several days to deal with making claim while a massive box with broken glass sits in my living room.
Hi Nicholas, We're so sorry your piece arrived with shattered glass. We understand how frustrating this has been. We do see that Emmy, our Claims Specialist, is working closely on your claim and is doing everything possible to get this resolved for you as quickly as possible. Thank you for your patience as we make this right for you! Best, Kathy Kuo Home
Great selection , prices and customer service
Hi Keith, Thank you for your wonderful review! We're so happy to hear you enjoyed our selection, found great value, and had a positive experience with our customer service! We hope we can continue to help you love where you live! Best, Kathy Kuo Home
They were responsive and helpful...just very slow.
Hi Monica, Thank you for your feedback! We’re glad to hear our team was responsive and helpful, but we sincerely apologize that our response time was slower than expected. We know how important timely communication is and are continuously working to improve. We truly appreciate your patience and hope to have the opportunity to provide you with an even better experience in the future. Best, Kathy Kuo Home
Do not buy a king bed from these folks! I actually bought 2 beds - one queen and one king. The queen arrived first but wasn't put together per my request. Little did we know that all the hardware was missing. It got handled quickly. I did not pre measure my mattress nor the bed. They fit perfectly . The king came later and was put together. We had to put the mattress on it and quickly realized that our KING mattress Is too short for the king frame. I contacted the company and was put thru the paces- video that, take a picture of this...due to being alone and crazy busy but the second or third request for video- i did not follow thru because it was very clear that they would not be helping. According to the company (which sells this bed as a King or California king) the measurement of the bed is correct....only it doesn't fit a king mattress??? I will never order anything from this company and would not recommend them. There are too many other furniture sellers out there! Run, swipe whatever you can to stay away from a company that doesn't understand the basics of king vs California king and that a KING should not be 3 to 4 inches bigger than the King mattress that has easily fit other King bed frames 🙄😤
Hi Heidi, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've experienced with your orders. We're glad we were able to quickly resolve the missing hardware for your queen bed, but we understand your disappointment regarding the king bed. We know how frustrating it is when a product doesn't meet your expectations, especially after the time and effort spent documenting the issue. The photos and videos we request are not intended to create additional inconvenience they help us and the manufacturer determine whether there is a manufacturing defect or an issue with the assembly so we can provide the appropriate resolution. We sincerely apologize if that process felt frustrating. We appreciate your feedback and will be sharing it with our team as we continue working to improve both our claims process and overall customer experience. We're truly sorry that this experience did not reflect the level of service we strive to provide. Best, Kathy Kuo Home
The delivery was smooth and the bed is just gorgeous
Hi Suzanne, Thank you for your wonderful review! We're so happy to hear your delivery went smoothly and that you love your new bed. We hope we can continue to help you love where you live! Best, Kathy Kuo Home
Great quality and design in this pillow. Colors perfect for my use- love simple fringe for updating French country living space. Not so fussy as 20 yrs ago!
Hi there, Thank you so much! We’re thrilled to hear the pillow was the perfect fit for your French country living space. We appreciate your kind words and hope we can continue to help you love where you live! Best, Kathy Kuo Home
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