Kathy Kuo Home

Hi there, Thank you for your review! We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi There, Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with your order. After reviewing your purchase, we found that White Glove Delivery was not selected during the checkout process. That said, we understand your disappointment regarding the condition of the rug upon arrival and the inconvenience this caused. We're pleased that Ed, our Claims Success Manager, was able to work with you directly to resolve the issue. We appreciate your patience throughout the process and value your feedback as we continue working to improve our customer experience. Best, kathy Kuo Home

Hi Daniel, Thank you for your feedback. We apologize for the frustration you experienced regarding the delivery timeline and communication process. It looks like our Assistant Customer Success Manager, Becky, reached out to you regarding your order timeline and delivery expectations. We understand that waiting for updates and experiencing difficulties reaching the carrier can be frustrating, and we appreciate your patience throughout the process. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Gita, Thank you so much for your wonderful review! We’re thrilled to hear that Iness provided such helpful and accommodating service throughout your experience. We're especially delighted that you were able to bring home one of Kathy’s show house designs and that it has found the perfect place in your home. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Maria, Thank you so much for your kind words! We're thrilled to hear that Liv was able to make your return and exchange process seamless and went above and beyond to assist you. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Leslie, We are very sorry to hear about the experience you've had with us. We understand how disappointing and frustrating these issues must have been, and we sincerely apologize for the inconvenience. It looks like our Assistant Manager, Becky, has already reached out regarding your feedback and the concerns you've shared. We appreciate you taking the time to bring this to our attention. Best, Kathy Kuo Home

Hi Heidi, Thank you for sharing your feedback with us! We're so happy to hear that you love your new dining table. We hope it brings you many wonderful memories and that you continue to enjoy it for years to come. Thank you for letting us be a part of helping you love where you live! Best, Kathy Kuo Home

HI Melissa, Thank you for your feedback. We are very sorry to hear that your furniture arrived scratched and that your delivery experience did not meet expectations. We understand how frustrating this must be, especially when you are looking forward to receiving your new piece. Please know that Mimi from our Claims Team is actively working to resolve this issue for you and will continue to assist until a satisfactory resolution is reached. Your feedback is important to us, and we appreciate the opportunity to make this right. Best, Kathy Kuo Home

Hi Georgia, Thank you for your kind feedback! We're delighted to hear that your item was delivered as expected and that our team was able to follow through on your order. We're especially pleased that Erika, our Client Success Representative, was able to assist you throughout the process and help ensure a positive experience. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

HI Loriann, Thank you for your feedback! We're thrilled to hear that you love your vanity stool and are pleased with its quality. We appreciate your support and look forward to continuing to help you love where you live. Best, Kathy Kuo Home

Hi Mary, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment this experience has caused, especially given your valued partnership with us as a trade customer. It it appears that Thessa from our Claims Team was able to assist you with your claim and arrange a replacement table. We appreciate your patience while we worked toward a resolution. We hope to have the opportunity to restore your trust through a smoother experience moving forward. #lovewhereyoulive Best, Kathy Kuo Home

Hi Argentina, Thank you for sharing your experience with us! We hope we can continue to help you with your home decor! Best, Kathy Kuo Home

Hi Deborah, Thank you for taking the time to share your feedback. While we recognize that similar products may sometimes be available elsewhere at different price points, we work closely with our vendor partners and maintain established relationships that allow us to offer authentic, high-quality products along with dedicated customer service and support throughout the purchasing process. Our pricing also reflects the costs associated with these partnerships, product sourcing, and the level of service we strive to provide. That said, we're happy to see that we were able to assist you with your order and help you find the right solution. We truly hope you enjoy your new chair #lovewhereyoulive Best, Kathy Kuo Home

Hi Brannon, Thank you for your review! We are so happy to hear that you love your new Ensley French Country Beige Performance Wood Bench! We hope you enjoy this beautiful piece. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Edward, Thank you for your kind feedback! We're so happy to hear that placing your order was easy and that your delivery arrived quickly. We hope you enjoy your new stool! #lovewhereyoulive Best, Kathy Kuo Home

Hi Nancy, Thank you for your kind review! We're so pleased to hear that you love your new dining chairs! We hope you enjoy them for years to come, and thank you for letting us be a part of creating a space you love! Best, Kathy Kuo Home

Hi Sue, Thank you for sharing your experience with us! We're delighted to hear that you love your new Linwood Updated Traditional Hazelnut Wood Square Cocktail Table. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Cat, Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay to your order. Because we ship many of our items directly from our vendor partners, estimated ship dates can occasionally change based on inventory availability and production schedules. While these changes are outside of our direct control, we understand how disappointing and inconvenient they can be. We always strive to keep our clients informed of any updates as soon as we receive them. It looks like Hannah, one of our Design Specialists, has already reached out to assist you and explore alternative options that are currently in stock. We appreciate the opportunity to help find a solution and hope to make this experience right for you. Best, Kathy Kuo Home

Hi Sally, Thank you for your wonderful feedback! We're thrilled to hear that you found the cabana chair to be both stylish and practical. We hope we can continue to help you love where you live! Best, Kathy Kuo Home

Hi Michael! Thank you for your review! We're so glad to hear that the delivery crew did a great job. We appreciate your feedback and hope you enjoy your new table! Best, Kathy Kuo Home