Kiikio

Dear Valued Customer, Thank you for your message. We would like to kindly clarify that our store operates fully within legal and ethical guidelines, and we do not engage in any fraudulent practices. If you encounter any issues with your order or our service, we strongly encourage you to contact our customer support team directly. We are here to listen and will work diligently to provide a fair and satisfactory resolution. We believe that any concern can be best resolved through respectful and direct communication. Filing unwarranted complaints or spreading misinformation does not help resolve the situation and may harm our reputation unjustly. Please reach out to us via email at [email protected] or through our official social media channels. We are ready to assist you promptly. We appreciate your understanding and hope to resolve this matter amicably.

Dear Customer, Thank you for reaching out to us. All KIIKIO orders come with a tracking number that can be checked using our recommended tracking platform: 🔍 Track your package here: https://t.17track.net/ If you are unable to view your tracking information using the link above, please don’t hesitate to contact our customer support team. We’ll be happy to look into it personally and provide you with a satisfactory solution. You can reach us via: Instagram DM: @kiikioshop Email: [email protected] We appreciate your patience and are here to help! Wishing you a lovely day ahead. Sincerely, The KIIKIO Team

Dear Valued Customer, Thank you for bringing your concerns to our attention. We sincerely apologize that your experience did not meet your expectations. We truly value feedback from every customer. Since its launch, we have gifted over 50,000 ring sets, and to date, we have not received widespread reports regarding quality issues with this batch. That said, we are continuously working to refine our products and strive for better quality in everything we offer. Regarding your specific situation, we take it very seriously. According to our Return & Refund Policy, if a product is verified to have a manufacturing defect, we will provide a refund or replacement to cover your loss. We would also like to kindly clarify that this compensation policy applies specifically to verified quality issues. Returns based on subjective preference—such as style or fit—are not eligible for compensation under this policy. We appreciate your understanding in this matter. If you would like to proceed with a return or have further questions, please contact our customer support team via Instagram or email. We'll be happy to assist you. Once again, we apologize for any inconvenience caused and thank you for your understanding. KIIKIO

Dear Valued Customer, We sincerely apologize that the gifts you ordered for the children did not arrive before Christmas. We deeply regret this delay and hope it did not dampen their holiday spirit. We are confident that once you receive our garments, any disappointment will be quickly forgotten. As a gesture of our apology for the late delivery, we would like to offer you a compensatory benefit. Please reach out to our support team via Instagram or email, and we will ensure you receive a satisfactory resolution. We would also like to explain the situation. Due to a significant surge in orders during the peak holiday season, our team was stretched beyond capacity, which resulted in delays for some shipments, including yours. We truly apologize for this inconvenience. We are already actively optimizing our order fulfillment processes to ensure smoother and faster service in the future. Thank you for your understanding and continued support. Wishing you and your family a wonderful day ahead. KIIKIO

Dear Customer, We’re very sorry for the inconvenience this situation has caused you. Each of our products has a size chart available on the product page. We recommend choosing your size based on the chart (e.g., bust, shoulder, and length measurements) and your usual fit preference to help avoid sizing issues. Regarding the shipping costs incurred during returns/exchanges, we truly understand your concern. According to our return policy: If the return/exchange is caused by us (e.g., wrong item/color/size sent, or a product quality issue), we will provide a shipping compensation. If the return/exchange is due to customer preference or sizing selection, shipping compensation is generally not provided. That said, our support team will still offer a suitable solution based on your order details. You may choose between a compensation option (if applicable) or alternative solutions. If you have any questions, please feel free to contact our support team and we’ll be happy to help. Have a wonderful day, KIIKIO

Dear Customer, We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked. We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund. Wishing you a wonderful day. KIIKIO

Dear Customer, We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked. We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund. Wishing you a wonderful day. KIIKIO

Dear Customer, Thank you for your feedback. We sincerely apologize if our service did not feel smooth or convenient for you. Your feedback is very important to us, and we will use it to further improve our customer support. Please note that our return and exchange policy includes different procedures depending on specific situations. You may review the policy to determine which category applies to your case. If you have any questions or need assistance, feel free to contact our support team, and we will do our best to provide you with a satisfactory solution. Wishing you a wonderful day. Kiikio