Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at [email protected].
Reviewers had a great experience with this company, often sharing how much they adore the unique styles and overall feel of their purchases. Customers frequently praise the exceptional quality of the clothing and the wonderful customer support team, explaining that representatives are always ready to assist quickly with sizing or order adjustments.
However, some customers also noted occasional issues with long delivery times and delays in receiving their packages, which caused frustration for a few buyers. A few people also mentioned that certain items looked completely different from the promotional pictures or failed to meet their expectations regarding general manufacturing standards.
Very Difficult Return Process - Proceed With Caution
I returned multiple clothing items to Kiikio, paying over $50 to ship the return to Guangzhou, China. Even with tracking and proof of shipment, the company claimed only one item arrived and suggested the package “may have split.” After they refused to refund the full amount, I had to open a dispute with my credit card company.
A refund was eventually issued, but Kiikio still deducted money from the amount owed.
Customers should be aware that returning items to this company can be difficult and may require strong documentation and follow-up.
Kiikio 回复2026-02-20
Dear Customer,
We truly understand how you feel and sincerely appreciate your feedback regarding the return process. Please rest assured that we are continuously working to optimize our procedures to ensure a smoother and more satisfying experience for every customer.
Regarding the inspection and refund of returned items, we would like to take this opportunity to explain our process:
Under normal circumstances, once we receive your return package, we complete the inspection and process the refund within 3 business days.
However, if the return information provided is incomplete or inaccurate, the verification process may take a little longer. In such cases, our team will proactively reach out to you to confirm the details and resolve the matter as quickly as possible.
At KIIKIO, we genuinely hope every customer finds clothing they love and feel confident in — because we understand that returns and exchanges can be inconvenient. If you're ever unsure about sizing or style selection, please don't hesitate to contact our customer support team via email. Our experienced team will be happy to provide personalized recommendations based on your needs.
We are always striving to improve and deliver the best possible experience. Your satisfaction means the world to us.
Thank you again for your understanding and support.
Sincerely,
KIIKIO
I really wanted to love shopping with Kiikio because the quality of the clothes is actually really good for the price. The pieces feel well-made, and their customer service is fast and responsive when you reach out.
However, the return process is a complete nightmare.
They offer free shipping when you order, but if you need to return anything, you’re responsible for the return shipping — which in my case cost almost as much as my $100+ refund. On top of that, there’s an additional $25 customs fee that also gets deducted. By the time everything was calculated, I was basically losing my entire refund just to send two pants back.
All I wanted was a size exchange, but there wasn’t a reasonable way to accommodate that without losing most of my money. At that point, it would’ve made more sense to just place a new order instead of returning.
Great quality and responsive service — but the return policy ultimately lost a customer. Be very careful with sizing because returns are extremely costly and not practical.
Kiikio 回复2026-02-20
Dear Customer,
Thank you so much for your recognition of KIIKIO products. We truly appreciate your kind words and also sincerely apologize for any inconvenience you may have experienced with our return and exchange process.
Please know that we are constantly working to improve — striving to offer every customer a better shopping experience. We understand that optimizing international logistics comes with its challenges, and progress has been slower than we'd like. However, we are happy to share that we have recently partnered with a new service provider to strengthen our international shipping capabilities.
We are confident that in the near future, we will be able to fully resolve these issues. In the meantime, we warmly invite you to give us another chance — we promise we won't let you down. When you place your next order, please reach out to us, and we will include a small gift in your package as a token of our gratitude for your valuable feedback.
Once again, thank you for your support and trust in KIIKIO. We are committed to delivering the best possible customer service and ensuring your shopping experience with us is always a pleasant one.
Warm regards,
KIIKIO
I like that company replies very quick on Instagram rather than having to call or email. I wish shipping options and process were made clear on website.
DONT RECOMMENT THIS WEBSITE ITS A SCAM!! I do not really want to describe all stuff in a long paragraph, but i wrote huge paragraph to paypal, but there ill try to keep it short and clean. by the way I still has not been refunded, my next step is to chargeback my bank for a refund for not received items.
all started on nov 11, 2025 i ordered couple shirts from different stores and basically frogot about it, all those stores sent me my clothnes within 2-3 days, however kikio didnt sent it since december.. I was contacting them basically daily, but they still was saying "We prioritirized the order." and still nothing. After another couple weeks they finally sent it, however instead of 6 shirts I got only 2 in this package (they still said i got 3) also there was a problem with GOFO (their stupid carrier) they was "near my house" and once they sent me message i went outside, and there was NOBODY, another times they didnt even contact me AT ALL. okay but its not the full story. next time they sent other clothnes with same carrier, same problem and the carrier (I hope they go bankrupt ) SENT THOSE ITEMS BACK TO KIIKIO, then we decided to go with a USPS carrier, and on jan 4 or something those clothnes were sent to me. on jan 20 they "ARRIVE" I got notification for usps that my items were delivered at 7:30 PM, i went outside, and saw NOTHING at my door. I went around my house couple times, still saw nothing. After around 10-30 minutes I went outside again, still nothing. At this time I already has filled paypal case, bcs it been around 3 months since i placed the order, I asked kikio like bruh wtf, why I did not get anything? "YOUR PACKAGE BEEN DELIVERED" I asked for signature, photo or anything, they said "CARRIER CANNOT PROVIDE THEM" time I filled USPS case for missing mail, and past probably a week since I did that, for now there is no updates, I hope ill get my package, but i dont think theyll find my mail. PAYPAL REFUSED REFUNDING MY MONEY, JUST BECAUSE THEY PROVIDED A TRACKING NUMBER, DO NOT USE KIIKIO OR PAYPAL, BASICALLY WORST COMBO EVER!!
I DO NOT recomment use kiikio or paypal either, i dont care will my paypal account be banned or not but I WILL refund my money. I worked hard for.
Kiikio 回复2026-02-06
Dear Customer,
We sincerely apologize for the inconvenience caused and understand how frustrating this must be for you.
Regarding your order, USPS is unable to provide delivery photos, so we can only confirm delivery based on the tracking information. Please rest assured that we take this issue very seriously. Kindly contact us, and we will arrange for a replacement to be sent for the items you have not received, ensuring that you receive your order successfully.
Thank you for your patience and understanding. We will do our utmost to resolve this issue for you.
Best regards,
KIIKIO
I’ve bought a pair of jeans and a shirt from this brand. All started on December 20th. The order arrived in two different packages and it took more than a month to arrive.
Terrible quality, really bad manufacture. THE PRODUCTS DON’T LOOK LIKE THE ONES IN THE PICTURES. I’m really disappointed.
I contacted them, the service was really bad.
I tried to return the order but after all I also had to pay for the expedition (45€ in duties and everything).
Kiikio 回复2026-02-05
Dear Customer,
Thank you for reaching out to us and sharing your recent shopping experience. We sincerely apologize for the delayed delivery of your order and that the product quality did not meet your expectations.
Regarding the delivery delay: The year-end season is a peak period for international logistics, and cross-border shipments may experience widespread delays, which can result in packages arriving later than estimated. We understand how this impacts your experience and will continue working with our logistics partners to improve delivery times.
Regarding product quality and returns: We assure you that all our products undergo quality checks before leaving our warehouse. If the item you received has any objectively verifiable quality issues (such as damage, loose seams, significant color difference, or inconsistency with the product description), please contact our customer support team and provide relevant evidence (e.g., photos or videos). Once verified, we will promptly initiate a return for you and, in accordance with our after-sales policy, cover the return shipping costs and any related charges.
We would also like to kindly clarify that, as stated in our policy, if a return is based solely on personal preference (such as style, size, or fit), the return shipping cost will be the customer's responsibility. This approach helps us balance protecting customer rights with maintaining sustainable operations.
We apologize again for the inconvenience caused. We truly value your feedback and are committed to continuous improvement.
Wishing you a pleasant day ahead.
KIIKIO
One thing from my order was a wrong item I didn’t order so i sent email and they sent me the right item and let me keep the wrong one. Clothes are great, comfortable and fit me and my partner nicely. Communication with Kiikio is also good.
There were some issues with the shipping but in the end it was all good and they even let me keep 2 plushies eventho i ordered only one which is crazy customer service. Made me speechless. Thanks a lot of the plushie and support even if we had issues with the shipping 5 star for sure!
Ordered jeans and a hoodie, I was surprised with how good the quality was! Thick materials and studs from jeans didn’t fall off after the wash. Got a lot of compliments on these two pieces!
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