Kungfu4less

Hi Doug, Feiyue shoes are known to run small, which is why we explicitly state this on the product page and recommend ordering at least a half-size up. Furthermore, if you have wider feet or plan on wearing socks, going up even more is necessary. Because every individual's feet are shaped differently, we have no way of determining exactly what size will work best for you without trying them on. Online shoe purchases can be challenging due to varying manufacturer sizing and individual fit preferences, which is why we provide clear advisory guidelines to help customers make the most informed choice possible before ordering. Operating on tight margins allows us to keep our initial product pricing as low as possible—such as the $27.45 base cost of these shoes—rather than absorbing universal shipping and exchange insurance into every item. Your order was processed accurately, packed correctly, and delivered exactly on schedule. Leaving a 1-star review under these circumstances seems unreasonable. As a reseller rather than the manufacturer, we do not make the shoes; our role is to provide our customers with the most accurate sizing information possible to help them navigate their purchase. If a fully accurate, on-time order warrants a 1-star rating simply due to a manufacturer sizing variance (even though we explicitly noted the shoe runs small), it raises the question of what rating is left for a company that actually ships an order late or incorrectly. Best regards, Kungfu4less

HI Anna, We just replied to your email from the 5th of July. Please note, we are not open on weekends to respond to emails.