Kungfu4less

Hi Fred, Thank you for sharing your feedback. We would like to clarify the breakdown of your charges. While we proudly offer free standard shipping on our orders, our records show that you selected an upgraded, expedited shipping method during checkout. This premium shipping option added a charge of $37.78, bringing your $68 product total to $107. These charges were displayed and accepted at the time the order was completed. Thanks to this upgrade, your order was processed immediately and arrived safely in just 3 business days. We always aim to be fully transparent with our pricing and shipping options. If you have any further questions about your invoice, please feel free to contact us directly. Best regards, Name Code Qty Unit Price Options REVERSIBLE CHEST GUARD DOT ML-101B-DS 2 34.95 size = 1=ch-large/xsmall Subtotal 69.90 Shipping 37.78 Tax 0.00 Total 107.68

The customer's order for a size 7 belt corresponds to our internal uniform sizing of 7/210. However, the Adidas belt purchased by the customer utilizes a distinct sizing metric, where 330 is equivalent to a size 7. We have communicated this information to the customer on multiple occasions, but they have not accepted this clarification. Size 7 represents the largest size available in our inventory. If the item proves to be too large, it indicates that an incorrect size was selected during the ordering process. In short, the customer ordered a size 7 for embroidery and received a size 7. If it is too large, the customer selected the wrong size during check out. ADIDAS MASTER DELUXE 2" BLACK BELT SKU: GT-CDBS - Size: 7 $34.95 1 $34.95

Hello William, This item was purchased and used for two months before you requested a replacement because the pleats were no longer even. Issues with pleating occur when the specific care instructions for the garment are not followed. Per our return policy, if an item arrives with a manufacturing defect, it must be reported immediately before the item is used or washed. It is the customer's responsibility to inspect the item prior to use and laundering. Our policy strictly states that once an item has been washed, it is no longer eligible for a return or an exchange. Therefore, we cannot provide a replacement 2 months after the item was purchased. Purchased day 3/21/2026. Thank you,

Thank you for your feedback. Our policy states that orders cannot be canceled or modified once they have been processed. To clarify how our fulfillment works: when a cancellation email is sent over the weekend while our offices are closed, it cannot be read immediately. Emails are processed on the next business day in the order they were received. On Monday mornings, we have hundreds of orders to process and thousands of emails to read. Because our shipping volume is so high, many orders are automatically processed and packed before we can physically reach and read your cancellation email. Just sending an email does not automatically stop an order from moving through the system. Once an order hits the fulfillment cycle, it cannot be canceled. We apologize for the inconvenience and appreciate your understanding of our weekend operations.