Laundry Town

Hi Kunal and thank you very much for taking the time to share your experience. We appreciate the feedback and glad to know we were able to make your stay in Kuala Lumpur a little bit easier. ~Saul

Hi Marc. Sorry to hear about this and that you did not have a positive experience with our service. One of the tips of the drawstring on his jogger pants came off. I tried explaining to Marc that this is classic wear and tear, but he did not agree. There is one point I would like to address that he was not truthful about though. We did reply to him on WhatsApp. He messaged us in the afternoon and we replied to him in the same afternoon. He even replied to our reply stating that he "definitely expect some form of compensation for this", in his last message, before blocking us. It's classic wear and tear which isn't covered, but even if it was, I am not sure how much he was expecting for what is a relatively minor issue on the tip of one side of a drawstring. I have attached links to photos proving that we did reply to him on WhatsApp and showing the tip of the drawstring in question. Proof of reply on WhatsApp: https://drive.google.com/file/d/1Yb1_a4CvKqP7W_YR5ZEI_BbGsWvH4FwR/view?usp=drive_link Photo of tip of drawstring: https://drive.google.com/file/d/1RjTgXNUSpO3Odgzrpe1dSuLn8gJmBJCA/view?usp=drive_link Overall, I understand he is not happy that some wear and tear occurred. Nobody is, but that is a normal and natural part of the laundering process. Kindly, Saul

Hi Mike. Thank you for taking the time to share your experience using our service, with the community. We appreciate the constructive feedback. To add some clarity, after each order we send a final invoice/receipt which lists the actual weight of your clothes (as most everyone just enters an estimate during checkout). Any extra charge is based on the clothes being heavier than the estimate entered during checkout. If you are not getting any of the invoices, please check your spambox. If still nothing, please let us know and we can always provide you with a copy. Let me know (via email or WhatsApp) if you have any questions or if you are still unsure about any of the charges on any of your invoices. ~Saul

Hi Michael. Thank you very much for the thorough review and taking the time to share your experience using our service, with the community. We agree. The hotel laundry prices are not worth it. Sometimes their cleaning prices can be nearly as much as buying new/inexpensive clothes (or at least a significant percentage of it). Glad you found our service to be useful/helpful. ~Saul

Hi Shay and thank you very much for taking the time to leave us a review. Glad to hear you found our service useful and that we could make your trip a little easier. ~Saul

Hi H, and thank you very much for taking the time to share your experience. It is much appreciated as sometimes it's harder to get satisfied customers to leave reviews. I hope you enjoyed your time in Taipei. ~Saul

Hi Yau. And thank you for using our service a number of times in the past. The main issue here was with a claim. Yau claimed we lost something of hers. I explained to her that a laundry shop cannot just assume responsibility for a claim. There has to be some sort of due process, some sort of proof, or evidence. Even after her hotel staff contacted us and we provided them with CCTV footage showing that no items were misplaced, it was still insisted that items were missing and that we should compensate her for it. The bulk of our customer relationship with Yau was pleasant so it's unfortunate this issue arose, but she has at least been civil in her complaints, not lashing out or being a Karen about it, so for that, I thank her. Kindly, Saul

Hi Anna and thank you very much for taking the time to leave us a review and sharing your experience with others. Glad you found our service to be useful and that we were able to make your trip in KL a little easier. ~Saul

Hi Hui Mei and thank you very much for taking the time to leave us a review. I'm glad you found the service useful and yes one of the main goals of our operation is to save you money compared to the hotels. Enjoy your time in China. ~Saul

*Unethical review* Long story short: John selected the wrong pickup day (he selected March 13th as his pickup day and requested next day by 10pm delivery). He left his hotel well before the turnaround time he selected (delivery on March 14th by 10pm and he left around 8am that morning). He later admitted to us that he meant to select March 12th as the pickup day. Either way, he clearly made a mistake and somehow it's our fault for not getting out of bed to answer his multiple late night calls around 10pm and rush around the city in the middle of the night in order to make up for his error. Furthermore, his clothes are not lost. They are at the hotel and can easily be sent to him, upon request. He's just embellishing the story, evermore. TIred of dealing with Karens, Saul

Dishonest review. Troy's clothes were delivered early and on time. His hotel concierge at Le Meridien Shanghai lost track of them though, temporarily. I explained this to him and even told him where he could find the clothes, on the storage rack of the concierge, but he didn't feel like checking for whatever reason and left without his clothes. Meanwhile, they were sitting on the storage rack the whole time, in plain sight. His clothes were not lost. Hotel will send them to him. He messaged us during nonworking hours around 9 and 10pm and became upset that we didn't reply right away. Even after realizing the hotel made the error (he was berating us and accusing us of losing his clothes and demanding an insurance claim from us, etc.), he was too proud to admit it, let alone apologize, and doubled down/continued berating us. We did everything we were supposed to do. Maybe try checking the storage rack/closets next time. Or show some discontent towards the people who actually misplaced your clothes (the hotel concierge). Tired of dealing with Karens, Saul

Hello everyone. So David conveniently left out one extremely important fact: he requested a delivery during Spring Festival which is a national holiday and obviously the biggest holiday of the year in Taiwan. Note the date of this review. It is the first day of the Spring Festival. There is a large red banner across the front of our website indicating we are closed and everyone across the entire country already knows most all business are closed on that day, but he still requested a delivery on that day. You can't request a delivery on a day when a business is closed, especially when that day is the single biggest holiday of the year. Everyone knows most businesses are closed that day, and for many days following. Yes unfortunately we are human and need to take days off, including the biggest holiday of the year. We communicated with David numerous times via WeChat so the claim of zero customer service is also not true. For David to act as if he had no error here, or like it was just any regular day (and not the biggest national holiday of the year) is simply disingenuous.

Hi Shannon. Thank you very much for taking the time to leave us a review and I am glad we were able to get your clothes back to you in time. Hope you enjoyed your time here in KL! ~Saul

Hi Andy, and thanks a ton for taking the time to leave us a review. Much appreciated. I know what you mean by a small fortune that's pretty much the exact reason we started this laundry service. Those hotel prices are out of control and can easily be over 100 USD to wash a single load of laundry...if you have a large suitcase full of clothes, forget it. ~Saul

Hi Darren and thank you very much for the kind review. Glad we have been able to make your trip a little easier 👍 ~Saul

Hi Thomas. Glad you liked our laundry service in Taipei and thanks a million for taking the time to leave us a review here on Trustpilot. Very much appreciated. ~Saul

Hi Emma. Glad to hear you liked the service and thank you very much for taking the time to leave us a review. 100% appreciated. ~Saul

Hi Deborah. Glad you liked the service and thanks a lot for taking the time to leave us a review. Much apprecited. ~Saul

Hi Jason, and thanks a lot for taking the time to leave us a review. Much appreciated. And glad you liked the service, cheers. ~Saul