Laundry Town

Hi Joshua. Glad you liked the service, and thanks a lot for taking the time to leave us a review. Much appreciated. ~Saul

Hi Faical. Glad you liked the service in KL and thanks a lot for taking the time to leave us a review here on TrustPilot. ~Saul

Hi Heather. Glad you found our service useful and very much appreciate you taking the time/initiative to leave a review here on Trust Pilot. ~Saul

Hi Jay. Thanks a lot for the review. Much appreciated and definitely helps a small business like ours. ~Saul

Hey Bader glad you liked the service. And much appreciated you taking the time to leave us a review. Makes a big difference for us! ~Saul

Thanks Hassan. Glad you liked the service and found it prompt. Your review is much appreciated. ~Saul

Hi Ong. Thanks a lot for taking the time to leave us a review. Helps a lot! Glad you liked our service. Cheers. ~Saul

Thanks for taking the time to leave us a review on here, John. It really helps small businesses like ours. Much appreciated and glad you found our service helpful. Saul

Hi Adam, and thanks so much for taking the time to leave us a review. Definitely appreciated, and for sure helps others who are considering using our service. Saul

Thanks a lot for taking the time to leave us a review, Roocha. And for sharing your experience with others who may be interested in our service. Saul

Thanks a lot for taking the time to leave us a review, Denise. Much appreciated and glad we were able to help. Saul

Wow, thanks a lot Carla. Definitely appreciate the kind words and you taking the time to leave us a review. Saul

It's reviews from customers like this that have begun to degrade the integrity of reviews and review sites. Her review is wholly inaccurate. Her clothes were returned on time. If she didn't bother to read even the most basic information that is clearly listed on the website, that is no one's fault, but her own. It's sad that service based businesses like ours now live in a time were unscrupulous customers will just go and review bomb at any little perceived unsatisfaction, even if they are in the wrong. Tired of people like this, Saul

*Customer Abuse* I'm flagging this as customer abuse due to a false accusation of losing clothes and misleading information within the review itself. Rachel sent 3 emails the day before yesterday, in the afternoon. 2 of them were literally 54 minutes apart. We replied within a day, but by that time she had already dismissed the issue and left us 1 star reviews on multiple platforms. We did not lose the trousers. She has no proof of this, made no record or recording of any kind beforehand. It's a bulk laundry service charged by the kilo and the trousers she mentions are the backpacker/parachute kind you see on the racks on the street for 100-200 baht. Also, we do not charge a lot more than local companies. There is just too much false information in this review to cover. Our prices are currently 70 baht per kilo. All along Sukhumvit shops charge nearly 100 a kilo and even the self service laundromats charge 100 or more to turn on a washer or dryer. This is customer abuse, plain and simple. Making false accusations. No proof/evidence. Dumping 1 star reviews on multiple platforms. Other false information within the review, etc...unfortunately every service based business has to deal with a bad apple or 2 and this simply hurts the integrity of TrustPilot, it's reviews, and the community.

Hi Mitesh, and thanks for taking the time to leave a review. Definitely helps other future customers, as well as us. Appreciate it. Saul

Customer sent in a sweatshirt with a patch on it that was not suitable for washing. Patch did not look the same afterwards (wasn't completely destroyed or anything, just a bit curly/shrunk). We never told him we'd remove the patch. Why even send it in like that? Why not just take it off yourself?...he probably forgot, I'm guessing, and now it's somehow our fault. It is clearly stated on our website that we are not responsible for things you send in that are not suitable. This applies to pretty much any laundry shop. It's a bulk laundry service, paid per kilo. After customer began threatening us, we decided to discontinue communication. After customer realized we weren't going to pay for his sweater or other unfair/unjust compensation, he began claiming the clothes had shrunk as well. It's unfortunate to see how some people act when they don't get their way. Saul

Thanks so much for leaving a review of our laundry service here on Trust Pilot, Cheryl. It really helps and I'm glad we were able to save you some time and money in Shanghai. Saul

Hi Fran, thank you so much for taking the time to leave a review for us. We really appreciate it. And glad we were able to make your stay a little easier.

Hi Richard, and thanks a lot for taking the time to leave us a review. Very kind words of you. Glad we could help, and enjoy the rest of your time in Taiwan. -Saul

Thank you William! Anytime. We appreciate you taking the time to leave a review here. -Saul