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letbricks.com

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网站
www.letbricks.com
分类
活动与娱乐
所在地
中国
状态
待认证
近 12 个月
15 条评价
差评回复率
83%(53/64 条)
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商家自述

Letbricks is a dynamic and creative company. In recent years, the company’s business direction has been placed on building blocks. We manufacture high-quality customized products for each Lego fan, including a wide range of professional products, including Moc kits, Lego conversion kits, lighting kits and accessories, building block display boxes, etc.The goal of Letbricks is not only to provide work from a wide variety of great designers, but also to collect and share the best MOC ideas from around the world. Our team is dedicated to providing our customers with quality products at low prices as well as promotional customer service.

以上内容由商家自行提供,未经平台核实。

letbricks.com靠谱吗?

letbricks.com(www.letbricks.com)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 303 条用户评价,属于活动与娱乐分类,口碑良好。71% 的评价为 4 星及以上,13% 为 1 星;商家回复了 83% 的差评;近 12 个月新增 15 条。数据最后更新于 2026-10-25。

用户怎么说

missing parts, wrong colors, broken parts

Several parts were missing. Other parts were in wrong color. Some bricks were incompletely manufactured (parts of the brick missing). Never experienced so poor quality in over 40 years. Never again.

letbricks.com 回复2023-03-23

I am very sorry, because the parts are manually sorted, there will be some mistakes, but it will not cause a large number of missing parts, and we will reissue the missing parts for you free of charge.

Much too long to process order and parts wrong and missing

Much too long to process order. Ordered Feb 5th, was supposedly shipped March13th. Still waiting to receive order. Received order March 27th. Some wrong pieces and also missing pieces. Very poor. Wouldn’t buy from Letbricks again.

letbricks.com 回复2023-03-20

Hello Gerry, I found that your package has been delivered to the warehouse and will be shipped to you within today. I am very sorry for the delay. The main reason is that this train has some rare parts and we need to purchase from other suppliers.

Nice Design…Poor Delivery

The directions for this build are solid and the lumber cars are probably playable. The reason that I say probably is that I am partly into the build and I am missing 4 wheels, one wheel is damaged, all of one type of part and the axle rods are too short. I am not finished with build and already I am missing almost 20 pieces. The pieces I did receive are packaged well and the instructions are clear. The execution of the builder’s design are poor. It also took more than a month and a half to be shipped.

letbricks.com 回复2023-03-13

I'm very sorry Don, we will report back to the designer about the problem with the manual, and will resend you all the parts you need for free.

Been lucky to have a few sets from…

Been lucky to have a few sets from Letbricks and have no problems at all. The sets are well presented in a nice box with all the pieces and instructions on a USB stick. The sets are all quite big so a nice challenge. Had one set with a few parts wrong but after a email were sent straight away, so great back up service. Post from the otherside of the world is normally about 2 weeks so not too long. Last set I made was the Santa Fa and B unit train set. Very good.

My Bigboy 4014 did not come with all…

My Bigboy 4014 did not come with all the parts I had to use my other models in order to get the parts I needed and the wheels are way too small please try to do another update with bigger wheels so it looks more like the real thing

letbricks.com 回复2023-03-06

Sorry, the Big Boy train has more than one kind of wheels, please check the size of the wheels to build.

Not yet perfect but recommendable

I have ordered from letbricks several times. Shipping always takes a little longer because the packages have to be packed by hand. I was always satisfied with the quality and when something was missing, the customer service was quick and delivered a replacement. Shipping and taxes are paid by the retailer.

A bit sad really

Ordered a kit on 18th Dec ‘22. Arrived today; missing a few pieces….. The bits fit together ok, but not quite like Lego. I don’t want to be negative; but it would be great if all the bits needed were there at least; and to add a motor and miss a remote is a bit basic. Shame as I love some of the designs. Tbh I don’t really want a response. I just won’t buy from here again.

letbricks.com 回复2023-02-21

I'm very sorry, the problem with the shipment is due to COVID and the Spring Festival holiday, it took a month for our factory to move. We can reissue parts for you free of charge, do you accept it?

Very little communication and too many…

Very little communication and too many excuses why. There are a few models that I would like to purchase - still waiting for my first order. Shipping was supposed to be free - yet still charged. ‘ you live far away’ was the reason given…. Free shipping is free shipping- unless otherwise posted - which was not stated

letbricks.com 回复2023-02-06

Hello Bryan, I am very sorry for the delayed shipment, due to our Chinese New Year holiday, most of the workers will start working from this Monday, which is the main reason for the delayed shipment. We will expedite the order for you. In addition, regarding the shipping cost, we have modified the description on the website. For most countries, the shipping is free. The shipping cost in Canada is too high, so we cannot do it. This is the main reason for the charge.

Updated Review - situation remedied

Update: Letbricks contacted me after Christmas to remedy the situation. They also resent the original order DHL rush delivery so the situation could be addressed immediately. I have appreciated the follow-up; just wished the tracking link had been accurate from the beginning so I could have known to reach out to them sooner when it appeared to be stuck in CA customs. Very happy with customer service.

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