Magaljewelry

Dear Evelyn, Let me start by apologizing for the entire negative experience! Magal always endeavors to provide an honorable experience to each customer, and we’re sorry not to make you feel that way! The 14-day mark is put into place for any manufacturing defects or issues related to the production of the jewelry piece. Beyond this time frame, manufacturing defects are not covered and maybe that could be the reason our team has quoted a cost for the repair. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please email us your order details at [email protected] and we’ll be happy to assist you with your concerns. Sincerely, Magal Team

Dear Gwen, We truly appreciate you sharing your feedback and want to sincerely apologize for the disappointment you’ve experienced. To clarify, the holding loops on the Family Circle Necklace are welded (to prevent scratching), and this detail is noted on our product page. Because the piece was engraved, it is not eligible for a refund; however, we did offer a store credit as an alternative. Once you confirm, our team will gladly create that credit for you. Please email us at [email protected] with your order details so we can assist you promptly. With care, The Magal Team

Dear ERS, We’re truly sorry to hear about your experience and the inconvenience caused with your order. At Magal, we always strive to fulfill orders within the promised timeframe, and we regret that this was not the case for you. We’d like to review your order closely so we can assist you with the return and refund process right away. Could you kindly share your order details with us at [email protected] ? Our team will make sure to look into this case as a priority and provide you with the best resolution. Sincerely, Magal Team