Magaljewelry

I would not recommend buying from Magal…

I would not recommend buying from Magal Jewelry. The biggest issue isn’t even the jewelry—it’s the complete lack of customer service. Emails either go unanswered for days (or weeks) or are ignored altogether. When someone finally does respond, the replies are generic, unhelpful, and do nothing to resolve the problem. To make matters worse, their website has been down for an extended period of time, making it impossible to access basic information or feel confident that the company is even operating normally. For a business selling fine jewelry, that’s unacceptable. After reading other recent reviews, it appears my experience is far from unique. Many customers report the same pattern of poor communication, delayed responses, and difficulty getting help. (Trustpilot⁠) When you’re spending hundreds of dollars on jewelry, you expect professionalism, transparency, and responsive customer service. Magal Jewelry delivered none of those. Save yourself the frustration and shop with a company that actually values its customers.

⭐☆☆☆☆

⭐☆☆☆☆ I am extremely disappointed with my experience. In March, I was instructed to send back over $600 worth of jewelry for repair. I promptly returned the items using the shipping instructions provided and was initially told they would be repaired and/or returned to me. Months later, I still do not have my jewelry, and despite multiple emails and attempts to contact the company, I have received little to no communication. At this point, I have neither my repaired items nor the original jewelry that I sent in good faith. The lack of communication and failure to resolve this matter is completely unacceptable. Customers should not have to chase a company for updates regarding their own property. Unless this issue is resolved immediately, I cannot recommend doing business with this company. I am requesting the immediate return of my jewelry or a full reimbursement for the value of the items.

Leaving an additional review

Leaving an additional review. I’m so glad their website states they are not longer accepting orders. My original review was on the ridiculous amount of time it took to get my order and the nonsense excuses. Now that I’ve had my necklace since Christmas 2025, the finish is rubbing right off. They charged wayyy too much for a cheap product. This company is a scam.

Customer service not so great

Customer service was extremely difficult to deal with when there was an issue with my delivery. It has turned me off from using this company moving forward.

Poor quality- tarnished

I ordered a bracelet for a gift. It took a month to arrive and in three days it got tarnished. It wasn’t cheap, I paid for a silver bracelet but this was a very poor quality bracelet, not what it says in the description of the item.

Do not order from this website

Do not order from this website. My order was a christmas gift. It was late and once received it came undone right away. I had to pay to send it back and get fixed. It is now the end of March, have not received it back and they are not responding to emails. What a scam!

I placed an order back in January and…

I placed an order back in January and as of today 3/19/26 I still have not received my order. I have reached out multiple times and I get the same answer “there was an issue with your order, we are reprocessing” and the arrival date changed by 30 day each time. I requested a refund since the order was a got for a February birthday and no longer need the item. They refuse to refund my money and cancel my order, however they still have not mailed the order. Wish I knew that this was a scam website. Stay away! If they are stealing peoples’ money and not actually sending the item I doubt they are planting a tree for every order. Their tactic must be delay enough times so the customer forgets they even ordered. Shameful!

This company has gone downhill and it’s…

This company has gone downhill and it’s sad. I have purchased from a Magal repeatedly in the past and have always been very happy with their products and services, but something has happened because I can’t believe how many customers have been waiting for their orders…over two months. If I had read these I would have never ordered again. I’m going on a month since I placed my order, three to be exact and I regret it now. Same thing has happened to me, labels created but nothing really being shipped. I am thinking of reporting this company to the bbb or some kind of consumer advocacy company.

I wouldn’t even give them one star

I wouldn’t even give them one star. I ordered a bracelet the first week of January and it is now March 11th and I still have not received my bracelet. The bracelet was over $100. I had already emailed them multiple times and each time Lea says it’s been shipped. It hasn’t. They create a label and never ship. This company is not a legit company. Do not order from them.

Ordered item in November 2025 for…

Ordered item in November 2025 for holidays with a credit that I had after returning item which was unacceptable - I do not have the item 2/16/2026 Asked repeatedly for refund - demanded refund and got lots of we are sorry- Not reputable- Npo Integrity - Buyer Beware

I ordered in December 2025 now its Feb…

I ordered in December 2025 now its Feb 26 and all they keep saying is sorry for delay and give wrong timelines that it would ship by them, now it was for a farewell gift for someone who has already left since its a customized jewelry its of no use for me but theyWILL NOT REFUND ME MY MONEY on top Of it they will just keep pushing 10 days every time the promised date of shipping arrives that it will be even more late. Worst part is I CANT GIFT IT ANYMORE, dont need it since the person it is intended to be gifted is not here. Pls give me my money back!!

Avoid this company

Avoid this company! I ordered a string bracelet with birthstones. After 7 weeks of gentle use, it is already coming apart. Multiple customer service emails and photo proof with no satisfaction. Company states it isn’t it under warranty because they consider it normal wear and tear, but they will restring it for an additional $35. They don’t advertise the product as disposable, which it essentially is if it doesn’t last even two months. Don’t waste your time or money.

Great product...NOT

This is my second review....I would leave a negative star if possible. The customer service is a joke and is very much always an 'automated' response. You cannot physically talk to a person from the company; it's all automated. I've had an issue since the purchase of a bracelet in August 2025. Poor quality and lack of any type of ownership of the issue. Both bracelets started to unravel almost immediately but yet they do not back the craftsmanship after 14 days. I had to pay to get it restrung once and after almost 2 months before they returned it to me, within a week it started to unravel again. DO NOT BUY FROM THIS COMPANY!

I wanted to love this company but…

I wanted to love this company and product but I’ve had an incredibly frustrating experience. I ordered nearly $500 of jewelry a month ago and have not received it and nobody is responding from their service team. USPS just says it’s awaiting the items. It’s a gift so I’ve now missed the moment of gifting it. I can’t even get them to respond to ask for a refund. I’m at a loss of what to do and incredibly disappointed with the radio silence.

I did emailed more than 4 times and I…

I did emailed more than 4 times and I always get the same automated answer no dates , no updates and where is my order ,I even ask to cancel the order no answer , and now comes valentine day if I order on December 13 and i m still waiting , you think that is possible that your items will arrive for Valentine day when they keep sending me the exact words everytime that they are behind , nobody answer you so again do yourself a favor don’t order from them because if you have an issue nobody will answer you they will send you a recorded answer every time they don’t even use different words

Terrible customer service.

Bad Customer Service!!

Sent me 4 bracelets when I only ordered 2.They came way too late to give out as gifts. It's impossible to get in touch with them!! I requested a refund label, ans sent pictures to the live chat. For some reason you can only live chat at 9 pm eastern standard time. Probably overseas. I'm out about $400.00 as they charged me for all four.

Frustrating customer service

Jan 03, 2026 -I have been dealing with an issue since October 23, 2025. The lack of customer service is frustrating and seems to be automated. I had my bracelet for about a month, and the string knot came undone. The company said after 14 days they can't guarantee craftsmanship (they attributed it to 'normal wear'), so I had to pay to have it restrung. This process started October 29, 2026. As of Jan 03, 2026, I still do not have my bracelet back even though I sent payment for restringing in October. I can't get ahold of a live person and have been given the same answer to my status questions. They claim the shipping label machine is broken, which is now going on three weeks.

Ordered Nov 28 received December 27th

Sad to write this but I am so disappointed with how they handled my order after I continuously emailed them asking if I could pay extra to expedite my order once I saw that it was just sitting there and USPS had not picked it up after 10 days. I realized all the Christmas gifts I bought with them would NEVER arrive by Christmas but they kept emailing saying they would be shipped! What irks me the most is the false advertising I kept receiving from their emails on how there was still time to shop from them with only 3 days before Christmas!!!!! I would’ve paid FEDEX to receive my gifts on time but they gave me no choice. I wanted to return everything but my grandkids had asked me for those gifts so I don’t think so!! Buyer beware.

Horrible fulfillment.

Horrible. Paid 15 days before Christmas and they still have NOT shipped by Christmas Eve.