Mercer Carpet One Floor & Home

Ms. Sacks, we're sorry that you are unhappy with your experience; we have always purposefully strived for the best customer experience possible over our 63 years of business. To address your points, when your Flooring Consultant came out in response to your concerns, both you and your son agreed that the color swatch that you selected matched the scrap left over from the installation of your new carpet. Second, while there were two separate sections you mentioned that you didn't want recarpeted (and thus we didn't), you never told your Consultant that you didn't want the lower half of your stairwell recarpeted. Third, the offer of a refund never occurred. Our Flooring Consultants do not have the authority to make those offers and we would have ordered the same amount of carpet even if you had told us not to recarpet the lower half of your stairwell.

Thank you Lara for taking the time to share your experience! We're glad you are happy with your new master bedroom carpet and would like to thank you for being an excellent repeat client of ours. If there are ever any questions we can assist with, please don't hesitate to contact us! Thank you & have a lovely day!

Thank you Cindy & Greg for taking the time to share your experience with Katlin and the rest of the Mercer Team! We're thrilled that you are so happy with your new basement luxury vinyl floor! Please don't hesitate to contact us if there are ever any questions we can assist with!

Thank you James for taking the time to share your experience! We're thrilled that you are enjoying your new hardwood and are happy with the installation and the service provided by Kevin and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to reach out! Thank you for choosing Mercer Floor & Home to assist you with your project.

Thank you Linda for taking the time to share your experience! We're thrilled that you are enjoying your new carpeting and are happy with the installation and the service provided by Barry and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to reach out! Thank you for choosing Mercer Floor & Home to assist you with your project.

Thank you Sean for taking the time to share your experience! We're thrilled that you are enjoying your new carpeting and are happy with the installation and the service provided by Jeff and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to reach out! Thank you for choosing Mercer Floor & Home to assist you with your project.

Thank you Mary & Mike for taking the time to share your experience! We're thrilled that you are so happy with your carpets, their installation, and the service provided by Katlin and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to contact us!

Hi Robert. We are very sorry to hear that your expectations have not been met! You have been a faithful customer multiple times over the years and we thank you very much for that! Thank you for the feedback about your most recent experience. It is helpful for us to know when we are not meeting our customers expectations. We take pride in our first-class service and high-quality products. We would welcome the opportunity to speak directly with you and hope you are receptive to that. Please give us a call at 410-876-2026.

Thank you David & Mara for taking the time to share your experience! We're thrilled that you are so happy with your new kitchen floor, its installation, and the service provided by Sheri and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to contact us!

Thank you Craig & Lynn Ann for taking the time to share your experience! We're thrilled that you are happy with your new carpeting, its installation, and the service provided by Sheri and the rest of the Mercer Team. Thank you for choosing Mercer Floor & Home to assist you with your project. If there are ever any questions that we can assist with at any point, please do not hesitate to reach out!

Thank you Beth for taking the time to share your experience! We're thrilled that you are so happy with your carpet, it's installation, and the service provided by Katlin. If there are ever any questions that we can assist with, please don't hesitate to contact us!

Thank you Sharon & Bill for taking the time to share about your experience! We're thrilled that you are so happy with your new area rugs and service. If there are ever any questions, please don't hesitate to contact us!

Thank you Mary Lou & Wayne for taking the time to share your experience. We're thrilled that you are so happy with your new floor, stairs, and the service. Please do not hesitate to reach out to us if there are ever any questions we could help with. Have a lovely day!

Thank you Christine for taking the time to share your experience! We're thrilled that you are so happy with your new master bedroom carpeting and the service provided. Please do not hesitate to contact us if there are ever any questions we can assist with! Have a lovely day!

Thank you Joe for taking the time to share your experience! We're glad that everything went smoothly and are looking forward to working with you in the future. If there are ever any questions we can assist with, please let us know! Have a lovely day!

Thank you Jamie & Steve for taking the time to share your experience! We're so thrilled that you are loving your new rug and stair runner! If there are ever any questions we can assist with, please don't hesitate to contact us!

Thank you Linda for taking the time to share your experience! We're thrilled that you are loving your new carpeting and hardwood and enjoyed the service and install. If there are ever any questions, please don't hesitate to contact us!

Thank you Jane for taking the time to share your experience; we're happy that you are enjoying your new wool carpeting and are confident in it's installation. In regards to the customer service, we are regretful for the level of quality service being low especially in comparison to our standards. We would love to have another opportunity in the future to earn your business and hope that you feel confident in coming to us with any questions you may have about your new carpet or any other floor covering. Best Wishes, The Mercer Team