很抱歉听到您的经历,也理解您对发货的沮丧。
我们的团队已审核您的订单,并已退款。订单已发送至下单时提供的收货地址。一旦包裹交由承运商,我们对他们的配送或退回决定无法控制,只能依赖他们提供的追踪信息。
对于追踪更新和发货沟通造成的任何困惑,我们深表歉意。我们很高兴能通过退款解决订单问题,感谢您的反馈。
—— MIRA Safety Customer Support
我们非常抱歉听到您的经历以及由此带来的沮丧。我们理解在购买后不久就看到降价会多么令人失望,也遗憾我们的退货和价格调整政策未能满足您的期望。
我们始终致力于公平、用心地处理每种情况。如果您愿意,我们希望能重新审视您的案例。请通过[email protected]联系我们,附上您的订单详情——我们希望能尽力弥补。
您的反馈对我们很重要,帮助我们改进。—— MIRA Safety Team
I bought the DTX-1 Ultrasonic Cleaner and it died after just 2–3 uses, yet Mira Safety refused to cover any return shipping, forcing me to pay again for a defective product. Their “no refunds” policy for overseas orders means you literally pay twice: once for the broken device and again to send it back. I’ve never encountered a company that won’t even arrange a courier pickup, despite selling directly to international customers. Customer support stone-walled me and left me footing a hefty shipment and customs bill. Avoid buying from Mira Safety if you’re outside the U.S. – you risk paying twice for a defective item with zero support or legal protection.
Edit (after Mira response):
The initial cost to return the product is around $500 (via UPS). I have repeatedly asked your support for the cheapest possible option and they simply referred me to the DHL and UPS website, where the prices are close to the one listed above. I did not receive any assistance from them, but I will not pay 60% of the price, at my own expense, to send the product back.
As I have repeatedly stated to your team, if you wish, take delivery and receive the product, which was purchased only 2 weeks ago!!!
If it works, keep it and refund my money!
MIRA Safety 回复2025-04-25
您好,
我理解您对DTX-1超声波清洗器和退货流程的沮丧。这确实不是我们希望客户拥有的体验。
关于国际订单的退货运费,我们的系统目前无法自动生成退货标签。这是由于国际运输法规、海关程序以及不同国家快递服务的复杂性所致。
为了协助您退回和检查DTX-1设备,我们需要客户承担初始退货运费。一旦我们收到产品并确认缺陷,我们会为您安排换货。
我理解遇到看似双重收费的情况会多么令人沮丧,对于国际退货政策造成的不便我深表歉意。我们目前正在审查并改进这一流程,以确保未来国际客户获得更顺畅、更公平的体验。
关于您提到的关税和税费,这些由您国家的进口法律法规决定。很遗憾我们无法控制这些费用,因为它们由当地海关当局征收。
请随时通过[email protected]联系我们,以便我们进一步协助您。
谢谢,
MIRA Safety Team
I attempted to cancel an order I made this evening, and am getting the run-around. Your "customer service" representative, Jeffrey, says that they're not able to "directly cancel the order", despite the fact that you're literally using Shopify, a CMS that I'm VERY familiar with, it takes nothing but a few clicks to cancel an order. Very poor business practices.
MIRA Safety 回复2025-03-04
亲爱的Gabe,
感谢您就订单取消请求联系我们。我们理解您的沮丧,并对您在客户服务方面的经历深表歉意。
我们需要澄清的是,您的订单确实在您最初请求后的几小时内被取消了。我们认识到我们的代表Jeffrey曾告知您相反的情况,我们正在内部处理这个问题,以确保未来提供准确的信息。
虽然Shopify确实提供取消订单的功能,但我们的内部流程有时涉及额外的步骤,尤其是在订单处理非常快或处于特定履行阶段时。在您的情况下,取消已及时处理,即使最初的解释不够令人满意。
我们对由此造成的任何困惑或不便表示遗憾。我们重视您的业务,并努力提供无缝的客户体验。
如果您有任何其他问题或疑虑,请随时直接致电+1 888-316-1462或发送邮件至[email protected]联系我们。
此致,
MIRA Safety Team