MIRA Safety is a trusted industry leader, offering a wide range of top-quality safety and protective equipment, including gas masks, respirators, and dosimeters, to safeguard individuals and environments. Our commitment to safety and excellence has made us a preferred choice for those seeking reliable protection and peace of mind.
Written by the business, not verified by us.
Is MIRA Safety legit?
MIRA Safety (www.mirasafety.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 83% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-07.
Customer support says everything is fine until my package is returned to the sender (they sent it to someone else's address, they didn't accept it, and now it's on its way back to them). No help, nothing! Just excuses. Order number sph218872. Honestly, this is the worst purchase in terms of customer support. I never thought it could be so terrible. I'd say it's a scam. (They say it's on its way to me while my package is on its way back to them.)
Reply from MIRA Safety2026-09-01
We’re sorry to hear about your experience and understand your frustration with the shipment.
Our team reviewed your order, and a refund has been issued. The order was shipped to the shipping address provided when the order was placed. Once a package is in the carrier’s possession, we have limited control over their delivery or return-to-sender decisions and must rely on the tracking information they provide.
We apologize for any confusion caused by the tracking updates and communication surrounding your shipment. We’re glad we were able to resolve the order by issuing a refund and appreciate your feedback.
— MIRA Safety Customer Support
Do NOT buy anything from this company. The absolute worst at customer service. Just read all the negative ratings and do not make the same mistake that myself and others have. Most importantly, anything you purchase is not available for return once it has been delivered. I paid over $1,000 and 2 days after my items arrived they had a big sale. They refused to credit me the difference for the lower prices and also said I could not return any items. They had a chance to save me as a customer, but instead they chased me away and I will never buy from them again. As negative ratings continue to increase they will go out of business some day.
Reply from MIRA Safety2025-07-14
We're truly sorry to hear about your experience and the frustration it caused. We understand how disappointing it can be to see a sale shortly after making a purchase, and we regret that our return and price adjustment policies did not meet your expectations.
We always aim to handle each situation with fairness and care. If you'd be open to it, we’d appreciate the opportunity to take a second look at your case. Please reach out to us at [email protected] with your order details—we’d like to try and make this right.
Your feedback is important and helps us improve. – MIRA Safety Team
Terrible international service – avoid if you live outside the U.S.
I bought the DTX-1 Ultrasonic Cleaner and it died after just 2–3 uses, yet Mira Safety refused to cover any return shipping, forcing me to pay again for a defective product. Their “no refunds” policy for overseas orders means you literally pay twice: once for the broken device and again to send it back. I’ve never encountered a company that won’t even arrange a courier pickup, despite selling directly to international customers. Customer support stone-walled me and left me footing a hefty shipment and customs bill. Avoid buying from Mira Safety if you’re outside the U.S. – you risk paying twice for a defective item with zero support or legal protection.
Edit (after Mira response):
The initial cost to return the product is around $500 (via UPS). I have repeatedly asked your support for the cheapest possible option and they simply referred me to the DHL and UPS website, where the prices are close to the one listed above. I did not receive any assistance from them, but I will not pay 60% of the price, at my own expense, to send the product back.
As I have repeatedly stated to your team, if you wish, take delivery and receive the product, which was purchased only 2 weeks ago!!!
If it works, keep it and refund my money!
Reply from MIRA Safety2025-04-25
Hi there,
I understand your frustration with the DTX-1 Ultrasonic Cleaner and the return shipping process. It's certainly not the experience we want our customers to have.
Regarding the return shipping for international orders, our current system unfortunately doesn't allow us to automatically generate return shipping labels. This is due to complexities with international shipping regulations, customs procedures, and varying courier services in different countries.
To facilitate the return and inspection of your DTX-1 unit, we do require customers to cover the initial return shipping costs. Once we receive the product and confirm the defect, we will certainly process a replacement for you.
I understand how frustrating it must feel to experience what seems like double charges, and I truly apologize for the inconvenience caused by our international return policy. We're currently reviewing and working to improve this process to ensure a smoother, more equitable experience for our international customers in the future.
Regarding the customs duties and taxes you mentioned, these are determined by your country's import laws and regulations. Unfortunately, we have no control over these charges, as they are levied by your local customs authorities.
Please feel free to reach out to us at [email protected] so we can further assist you.
Thank you,
The MIRA Safety Team
This company is terrible. I have spent thousands of dollars with them since I got out of the military in 2022. I have had numerous shipping issues. Their customer service is horrible. Here is the most severe example:
I placed a large order (over $1000) in November 2024 for the holiday sale. They shipped half the order in December. I have been fighting to get the rest of my order fulfilled since then.
It’s understandable that some items are back ordered especially around the holiday. But I asked multiple times in December 24, January 25, and February 25 to fulfill the other half of my order which was a set of MOPP gear for $777.
Here’s the issue, they finally shipped the MOPP gear in February but they only send the suit. I had purchased a special “Santa suit” which had suit, boots, gloves, and tape. I spent days going back and forth with their customer service explaining that they only sent the suit. And they are refusing to send the rest of the set claiming they already sent it.
They want me to prove that they didn’t send the rest of the set previously. This is ridiculous, I have the packing slip and I identified exactly what they sent IN 3 SEPARATE PACKAGES. They had me take all my gear out of storage and take pictures to show that THEY DIDNT send the rest of the set.
The most messed up part about this is it’s their mistake. They had me pay $30 for shipping protection. They won’t ship the missing items from my set. What’s the point of shipping protection.
Bottom line Mira Safety needs to take the “customer satisfaction” off their website. They don’t care about their customers.
Buyer beware you may not get your stuff that you ordered, and if you do it will likely be delayed. Good luck with dealing with customer service.
Reply from MIRA Safety2025-03-04
Dear Aaron,
We sincerely apologize for the frustrating experience you've had with your recent order and the previous shipping issues you've encountered. We understand your frustration, especially given your loyalty as a returning customer since 2022.
We acknowledge that your recent order, placed in November 2024, was not fulfilled correctly. We are truly sorry for the delays and the initial oversight regarding the missing components of your MOPP gear set. We recognize that requesting photographic proof was an added burden, and we regret any inconvenience this caused.
Your feedback is important to us, and we have thoroughly investigated your case. We are pleased to confirm that we have already shipped the missing items to you, and according to tracking, they have been delivered.
We value your business and are committed to regaining your trust. We are taking steps to improve our shipping and customer service processes to prevent similar issues from occurring. We are also reviewing our staff training to ensure that all team members are equipped to handle customer inquiries efficiently and effectively.
If you have any further questions or concerns, please do not hesitate to contact us directly at +1 888-316-1462 or email us at [email protected].
Sincerely,
The MIRA Safety Team
I attempted to cancel an order I made this evening, and am getting the run-around. Your "customer service" representative, Jeffrey, says that they're not able to "directly cancel the order", despite the fact that you're literally using Shopify, a CMS that I'm VERY familiar with, it takes nothing but a few clicks to cancel an order. Very poor business practices.
Reply from MIRA Safety2025-03-04
Dear Gabe,
Thank you for reaching out regarding your order cancellation request. We understand your frustration and sincerely apologize for the experience you had with our customer service.
We want to clarify that your order was indeed canceled within a few hours of your initial request. We recognize that you were informed otherwise by our representative, Jeffrey, and we are addressing this internally to ensure accurate information is provided in the future.
While Shopify does offer the capability to cancel orders, our internal procedures sometimes involve additional steps, especially when orders are processed very quickly or are at specific stages of fulfillment. In your case, the cancellation was processed promptly, even if the initial explanation was not satisfactory.
We regret any confusion or inconvenience this may have caused. We value your business and strive to provide a seamless customer experience.
If you have any further questions or concerns, please do not hesitate to contact us at +1 888-316-1462 or email us at [email protected].
Sincerely,
The MIRA Safety Team
No experience at all. But judging by what I can see on Your website the equipment is super. Though, the best survival kit ever is living in the USA - the land of the just, free and courageous ! MAGA !!!
I just ordered some equipment from Mira a few days ago. They have been great with emails telling me that my order has been processed and that my product is on the way to me.
I’m looking forward to trying the mask on and seeing how it feels. I’ll write a follow up review then.
I love their selection of products and the quality of the selection they have. The products themselves are of the highest quality and I have no issue providing these to family and loved ones during potential times of crisis/
I have been reviewing your website and I see you got some wonderful gear. Very helpful in the scary times, in this world. My husband and I are trying to figure out, what we will need the most. I believe my son has already ordered stuff. But I believe, over the next few months, we will have everything we need, from your website.
Thank you
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