Most reviewers were let down by their experience overall. Customers frequently reported receiving defective, low-quality, or completely wrong items instead of what they actually ordered through the platform. Reviewers also experienced severe delivery delays, with many shipments arriving late, incomplete, or not showing up at all.
Some reviewers were not happy with the customer support team, noting that agents were unhelpful and consistently refused to process legitimate product returns. Consumers additionally mentioned that communicating with the company was frustrating, and getting refunds for undelivered or faulty goods proved to be extremely difficult. Buyers advised others to carefully consider their purchases from the site.
Horrible and Pathetic Products.. They collect all used products and repack and send.. I had to exchange product thrice and every time the product quality is sad.. Please do not buy any product as you will end up exchanging.. If u want to customer service you have to spend an hour to reach them and they are not even helpful... Please buy product locally as this is much better than these online crappy products.
Strategy: Use fake prices to attract buyers, then do not respond.
Their strategy is very simple. Use an artificially low price to attract buyers, get them to buy, keep them waiting for weeks while a blurb on the product page that says "50 people bought this recently", then increase the price conveniently. None of the orders will get fulfilled. They will not respond to ANY emails sent to their "care" helpline email id, so you are simply forced to cancel the order.
It is 10 days since I placed order 3605578 for a Weller soldering station priced at "80%" discount. Guess what happened - I am still waiting. Delivery date gets pushed by a day each new day, no answers to emails, and when you call the message simply says "all our executives are busy" and the phone is cut.
Of course my money is safe since I just need to file a chargeback dispute with my credit card company.
Buyer beware. This is an absolute fraud.
Worst website to order. They don't carry the product and takes weeks to buy and than package furthermore weeks to ship. That too wrong product! Their returns are worst nightmares were they ask so many pictures, documents and their own invoices and takes months to do the process.
Order no updated....
Order no: 3362909
Still no reply from your team
moglix 回复2021-08-07
Hi Shashank, as per our records we have delivered the same product for which you have placed the order for (Hotwheelz 4 Pcs 14 inch Glossy Black Red Sporty Wheel Cover with Metal Rings Set for Maruti Suzuki Dzire 2017).
By mistake, Ordered wrong size product and requested them for return or exchange, they rejected my request even that product will not be useful for me, also I was ready to pay for delivery charges on exchange. Really bad experience about moglix return policy.
Order no: 3362909
moglix 回复2021-07-15
Hi Shashank, Sorry to hear that! We request that you please help us with your order number. We will get back to you at the earliest.
its a worst site. I have ordered Mylife pura and they have supplied me MYLife unio test strips. I have requested them to exchange as it will be of no use to me, I am ready to pay the delivery charges, But they are turning deaf ear, I had a first and last bad experience and would suggest everyone. Beware with them. Never ever use this ridiculos site
moglix 回复2021-06-05
Hi Neeraj, Sorry to hear that! We request that you please help us with your order number. We will get back to you at the earliest.
Main component missing. Moglix refuses to address the issue.
Today is 14th June, and like the experience of many others who ordered from Moglix they just raise tickets, ask for your order ID, will send an automated message that somebody will get back to you and then do nothing. Tactic is to just tire out the customer till one day the customer gives up. You fall for their low prices and this is how you get scammed.
This is the order # 3309851.
My experience with Moglix has been very bad. I ordered a small manual lawn mower which cost me a little less than Rs. 3000. I received my order in a very sorry looking plastic sack with handles popping out and the sack was sewn with a thin rope. When I opened the sack there was only a grass collection basket and handle. The main component which is the mower with blade was missing. I called up the delivery guy who asked me to contact Moglix. Moglix claims they gave me a sealed intact product. Really bad experience. Very disappointed.
moglix 回复2021-06-05
Hi Kiran, Sorry to hear that! We request that you please help us with your order number. We will get back to you at the earliest.
I really had a great experience shopping from Moglix. Even in this time where the country is facing lockdown almost in every states they didn't delay in their delivery and delivered the product even before time. And also thank you moglix and the team for all the corporation they did regarding placing my order when I faced some issue. Please go and buy from them.
moglix 回复2021-06-05
Hi Koushiki, Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
I ordered 1 netgear 8 port poe switch 123w worth rs 9000.And one poe tplink omada ac1750 router worth 7000rs(amazon is 9000rs).I got both of them as in exact date by cash on delivery method.First of all I am also confused due to the negative review by other people ,due that worry I ordered through Cash on delivery. .I don't think moglix is fraud from my experience .Almost 25% of price is lower while comparing with Amazon. I am happy with it .
moglix 回复2021-05-25
Hi Sir, Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
I have purchase an item, received damage condition. Moglix app did not let me to return by blocking me to upload the image. Cannot reach the customer care when i got the line they were very rude. Never purchase from moglix
moglix 回复2021-05-19
Hi Sisir, Sorry to hear that! We request that you please help us with your order number. We will get back to you at the earliest.
Excellent online shopping platform.
Fast delivery I received my consignment a day before the expected day and in very good condition
I am recommended you without any doubt.
It is a trusted online shopping platform.
Very good customer support team service.
moglix 回复2021-05-19
Hi Sir, Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!