Dear Simone,
I’m sorry to hear about the trouble that you’ve experienced with your MOO order, and I appreciate you taking the time to reach out to us.
We would be more than happy to assist with this issue. If you could please contact our support team with your order number, so they can look into this further for you. You can contact the team by phone, chat, or email: moo.com/contact
My apologies for the inconvenience this has caused, and we look forward to speaking with you.
Denise
The MOO Team
Hello Sammy,
I am very sorry that you had trouble using our website in your phone's browser.
When an order is placed, the project moves from your "Saved Projects" to your "Order History". Sadly, the preview of projects within the "Order History" is only possible from a desktop browser. We generally recommend using a device with a larger screen for ease of use when working on a project.
MOO.com is a self-service platform so we print your project as it is when the order is placed (unless our production team spots a file issue, in which case we will contact you). Because we know it can be hard to spot typos on a screen, there is an option to download a PDF proof (next to the "Save" button) which you can print to view your project to scale. Depending on the size of your mobile screen, you may need to switch to landscape mode to access the PDF proof.
We realise that typos can happen to anyone which is why we are happy to offer a discount on a replacement order as a gesture of goodwill.
If you ever have any trouble using our site or creating a project, our customer service team is always happy to assist in real time via chat or phone. We are also happy to review an order after it is already placed if you want extra peace of mind before it goes to print.
Best regards,
Manon
Hi Libby,
Thank you so much for taking the time to share your feedback!
I'm sorry to learn that the most recent MiniCards have not met your expectations. We pride ourselves on producing high-quality products and appreciate how disappointing this must be.
I will be in touch via email very soon, and I look forward to partnering with you to achieve a suitable resolution.
Best regards,
Jenny
Hi Audrey,
Thank you so much for taking the time to share your feedback!
I am very sorry for the frustration you experienced while trying to reach us. Our "Contact Us" tab is always updated with current hours! In this case, we occasionally need to flex our schedule to ensure proper coverage.
I’ve confirmed that our "Call Us" section was set to 11am–7pm EST today; however, I will certainly pass your comments along to the appropriate department. Your feedback is invaluable as we work to improve our accessibility.
Please don't hesitate to reach out via email if you’d like to discuss this further!
Hi Renae,
Thank you for taking the time to share your feedback with us.
I am sincerely sorry for the delay in receiving your order. While our shipping dates are provided as estimates on the website, I completely understand how frustrating it is when a delivery doesn't arrive as expected.
I’ve looked into your account and see that you’ve already been in touch with our Customer Service team, and I'm glad to see they were able to resolve this for you.
We truly value your patience and your business. If there is anything else we can do for you, or if you have further feedback to share, please don't hesitate to reach out!
Hello Darla,
I’m sorry to hear about the trouble that you’ve experienced with MOO and I appreciate you taking the time to reach out to us. I will certainly look into this issue and pass your feedback along to the appropriate department. As a company, we find this information from users very helpful in improving our site, services, and products.
If you have any further questions or concerns, please feel free to reach out to our customer service team: moo.com/contact.
Hello Lyssa,
I’m sorry to hear about the trouble that you’ve experienced with MOO and I appreciate you taking the time to reach out to us. I will certainly look into this issue and pass your feedback along to the appropriate department. As a company, we find this information from users very helpful in improving our site, services, and products.
If you have any further questions or concerns, please feel free to reach out to our customer service team: moo.com/contact.
