Hello,
I am very sorry that your order was impacted by our production delays, pushing out the completion of your order by two days. I can see that we have refunded the shipping in full, with an additional $30 off, as we were unable to meet your deadline on the 28th.
After our last call with you on the 30th, we did follow up with UPS, who explained that there had been nobody present at the front desk when the driver attempted to deliver that morning. UPS confirmed they would attempt to deliver again by the end of the following day, and the tracking indicates that the driver went back within the same day and successfully delivered the parcel.
We appreciate your patronage over the years and sincerely apologise for letting you down on this occasion.
Best regards,
Manon
Dear John,
Thanks for taking the time to share a Trustpilot review. I'm truly sorry to learn of the issues your client is experiencing and that you've been unable to connect with our support team to resolve.
Our team is currently managing a high volume of requests, which has impacted our usual response times. We appreciate your patience. We absolutely value your feedback and will share this with the wider team for review.
Please know that we are working diligently with the account holder/your client to make this right. I understand they have been in direct contact with our team, and we're directly supporting them further.
My apologies once again.
Kind regards,
Sheree
MOO
N
Nobuko · 写过 3 条评价 · 体验于 2026-04-13 ·
★★★★★
令人惊叹的产品和客户服务
我在 Moo Print 与 Madison 一起度过了一段奇妙的经历！服务及时、专业且真诚友好。
我对一切的结果感到非常满意——不仅仅是最终产品，还有整个过程中清晰一致的沟通，这产生了很大的影响。
我联系了客户服务团队，询问了有关铝箔名片的一些问题，麦迪逊很快做出了回应，提供了详细的打印规格以及对铝箔印刷潜在挑战的有用解释。多亏了这个指导，我才能够把一切都做得恰到好处，而且结果看起来棒极了。我的客户也很兴奋！
“MOO是我经历过的最好的印刷公司之一。与设计师合作，我按照相应的指南提交了名片。名片的印刷质量是一流的，不仅反映在我自己的经验中，而且反映在高层商业客户的印象中，这在第一次商务会议时至关重要。我使用了“金箔名片”，但不幸的是在交付方面出现了一些问题（与MOO无关）。团队反应非常迅速，并发出了重新订购包，交付超出预期。我一定会与所有同事分享我的经验，并一定会继续下订单 10/10 MOO！ – Feras AL SAIF 博士”
Dear YS,
Thank you for taking the time to share a Trustpilot review.
I'm sorry to learn that the Cards have not met your expectations. We pride ourselves on producing high-quality products and appreciate how disappointing this must be.
I will be in touch via email very soon, and I look forward to partnering with you to achieve a suitable resolution.
My apologies once more.
Kind regards,
Sheree
MOO
