Myfacesocks

Tamara Beasley美国 · 写过 1 条评价 · 体验于 2023-06-24 · 发表于 2023-07-05

Great Customer Experience

I had a situation with my order never being received by the recipient. My daughter was disappointed because she sent it to her dad for Father’s Day and him not receiving it broker her heart. I called to inquire and I was offered another item to be mailed out. Thank you!

fixed the problem quickly

mercedes mata美国 · 写过 1 条评价 · 体验于 2023-06-17 · 发表于 2023-06-18

the product is garbage… thought i was…

the product is garbage… thought i was buying a nice Hawaiian shirt (40$) and it might as well just been some cheap pajamas! plus they did not put the photo on correctly! SUPER PISSED

conor Vaughan爱尔兰 · 写过 2 条评价 · 体验于 2022-06-16 · 发表于 2023-05-11

Purchased a hawian shirt with my…

Purchased a hawian shirt with my friend's face last year and it was a complete waste of time. Ordered size small and it was absolutely huge. I'm 13 stone and I could have fit 3 of me into it.

Shane Parker新西兰 · 写过 1 条评价 · 体验于 2023-04-24 · 发表于 2023-04-24

Such a breeze!

Such a breeze to order and helpfull people to deal with. Can't wait for my order to arrive!

Linda Ballin澳大利亚 · 写过 1 条评价 · 体验于 2023-04-21 · 发表于 2023-04-22

Very prompt and polite communication…

Very prompt and polite communication when I made an error and needed them to fix it

Linda Norris澳大利亚 · 写过 2 条评价 · 体验于 2023-03-22 · 发表于 2023-03-22

Quite happy for price

I was quite happy with my order of pj pants. The quality was reasonable for what I paid and is super cute. I ordered a couple of sizes larger than normal knowing it would likely run small. A bit deceptive in marketing as it is printed and shipped from China and takes double length of time in shipping but was able to track online and was ready for shipping within two days of ordering.

You may not get what you order

My first order the sales team were excellent. I was provided with draft samples to approve and I got what I ordered. I liked the service and products so much that I made a second order. That was my mistake. The sales team was poor, I was never provided with draft samples to approve and when I enquire when I would get the drafts to approve I was told the shirts were already made and shipped. When I asked again for the drafts, they were provided, which is when I discovered that they only used part of the images I uploaded. These images were similar to my first order but this time they only used half the images. I brought this to their attention only to be advised too bad the shirts aren't defective so if I want what I ordered I could pay a further fee to have them done correctly. I will never use them again and warn others on any platform I can, that you don't always get what you order and they change their practices without telling you ( what occurs with one order doesn't harken with the next).

Christopher McInerney澳大利亚 · 写过 1 条评价 · 体验于 2023-01-23 · 发表于 2023-02-06

Decent product. Great service

Decent product. Great service. We ordered 16 shirts in 4 different sizes for a bucks and they volunteered to fast track the order to ensure we received them on time.

I bought this for my daughter for…

I bought this for my daughter for Christmas. She loves it! Quality is great, I don’t regret buying it and will buy again later.

They’re OK

The socks came out fine, design wise. Definitely overpriced though considering the generic sizing and fabric quality is odd. Also not shipped from Australia.

Lani Beaven澳大利亚 · 写过 3 条评价 · 体验于 2022-12-06 · 发表于 2022-12-23

I would never use this company again!

I would never use this company again, purchased on 7th December from an "Australian" business it is now 23rd December and no sign of my items even though it was only meant to take 10 days to get here. Now it won't be here until the New Year. They say "shipped" but then it doesn't actually get logged in any shipment places for 3 days. This business is made on bad customer service, false advertising and claims. 100% would not recommend anyone. After requesting a full refund they just ignore my questions in the email and copy and paste the same generic response.

Non stop endless spam forever

Yet another garbage company that doesn't verify emails, doesn't unsubscribe, spams you forever.

Would give 0 stars

Do not buy from these ppl they are a scam they claim they are an Australian company but items shipped from china. 40.00 for express postage 3-5 days and then the item takes 3 weeks to get here.I paid extra to have VIP service so its here before Christmas and will be weeks late. Customer service absolutely shocking. extremely annoyed.

have purchased the boxer shorts each…

have purchased the boxer shorts each year for the last 3 years and they were great. This year I bought my daughter a silk nightie/robe. It is so bad. So short and nothing like the picture. It’s more like a top. It’s a faded colour and poor quality with threads hanging off and the worst part is the picture of her dog is totally the wrong colour. It was over $50! 🤦🏼‍♀️ The response I got was pretty much too bad. No apology or offer to rectify. Shocking customer service. They just keep sending a generic reply.

Great Aftersales Experience

First package went missing in delivery, and Jason and the team were very responsive in discussing the issue and generous in helping resolve it. And the replacement shirt that just arrived is a thing of comedic beauty:

Great service and great product

Debbie Camilleri澳大利亚 · 写过 4 条评价 · 体验于 2022-11-13 · 发表于 2022-11-13

They go above & beyond

I placed my order. I am extremely impressed with the communication and the under promise & over deliver attitude. Jason has gone ABOVE & BEYOND to make sure my order is shipped out as a priority order. I’m in love with this company, what they sell. I have shared with family & friends, I can’t wait to open my mail when it arrives. Keep doing what your doing. I will be buying many gifts from this company, they are magic. 🙏🥰

My sock photo sucked!

I ordered a blanket and socks. Socks are ok. They are of a strange material but suitable for what I want. But the blanket was awful. Picture looked demonic with the squiggly lines through it and even the mauve/ purple colour was different. The company were originally quite helpful and said they would remake it. But when I emailed ( using the email track ) they said they had no idea and would a 15% refund be suitable? I was surprised but did finally get a full refund agreement but only if I removed the review on Facebook. The review is honest! Why should I be blackmailed to remove it?

Thought this was an Australian company

Thought this was an Australian company, as the website says myfacesocksau, and says in victoria, I got a notification saying it's out for delivery in the United States, from china, I'm in Australia, will be interesting to see if I even get them!! Update I did get them, except because it's in China and I thought Australia I ordered medium and of course too small, paid nearly $100 for these pjs and it's cheap slinky material however the photo on them was very good!