Nana

Thank you for your review, and thank you for speaking with me.

Thank you for your review. We apologize about your experience. We would like to collect more information so we can help you. I understand not having phone support is challenging. We re geared towards a self service system. However if you email me, I will respond as quickly as possible. Please reach out to [email protected] Attention: Escalations Manager.

Hi Chris, Thank you for your review. We do apologize, once work orders are closed the warranty company doesn't allow them to be reopened as claims have been submitted at that point. The requirement is that the customer has to contact the warranty company and request a new work order. I do apologize for this misstep on our part. However I am very pleased to hear that your appliance issue was resolved. In the future we would be more then happy to make this right for you if the opportunity presents itself.

Hi Mr. Thompson, Thank you for your review. We do apologize for your appliance issue. It appears you have emailed in and we have attempted to make contact. After researching I recommend you contact your warranty company as we do not have your warranty work order. We received notification on 4/18 from your home warranty that the work order was no longer needed. Which is the primary reason we were unable to locate the work order in our system. I apologize for the communication issues and we are more then happy to help you. In order for us to do so we will need your warranty company to reach out. Thank you in advance for your understanding.