Very Happy with Nana Service
Prompt response, on-time appointment, and very helpful and friendly service associate.
About Nana
Data updated- Website
- www.nana.io
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 100% (14/14)
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Is Nana legit?
Nana (www.nana.io) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Awesome Technician/Great Company with response time
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he explained what his findings were and the repairs made. He explained how to best operate my machine going forward. He cleaned up after hisself, which was great. He was a pleasant person to talk to. Great listener.
Samsung sent this company out to repair…
Samsung sent this company out to repair my refrigerator and they were great! The service tech sent a text just prior to his arrival, he arrived on time, was courteous, professional, and knowledgeable. Fixed my refrigerator within 30minutes, and saved me money because I was ready to just replace it.
Quick responses provisional Tec .Done
Great service
The tech was very friendly, knowledgeable and professional
Referred by Samsung
We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and a technician. They helped us schedule a technician and today the job was completed. The only reason they didn't get five stars is because we were contacted by two different technicians, which confused things in getting our repair done. Also there were four separate emails about repair parts being shipped, leading us to believe we were expecting multiple packages. But it was really just one package that they confirmed four times.
Roscoe quickly diagnosed the problem
Roscoe quickly diagnosed the problem, ordered the parts, and successfully completed the repair on the follow- up visit.
horrible customer service
This has been one of the worst customer service experiences. I originally requested a service appointment on June 14, 2023. The time frame given was 8 am until 5 pm. After waiting this entire time, I was told at approximately 5:30 that there was no technician available. The service was rescheduled for July 12, 2023 with an arrival time between 8 am and noon. After the arrival window had passed, I was then told I would have to reschedule for the following day. I cannot continue to rearrange my daily schedule to accommodate these fruitless service appointments.
Reply from Nana2023-07-12
Thank you for providing your feedback. I apologize for the extremely disappointing customer service experience you've had. It's understandable that repeated delays and rescheduling can cause significant inconvenience and disruption to your daily schedule. I'd like to provide some clarification on our scheduling process. Our appointments are set up in 4-hour windows, and once a technician is assigned to your job, we send a confirmation email and text message that includes the technician's name. Upon reviewing your notes, it appears that we received your service request on 7/5, and you initially selected 7/12 as the service date. However, we were unable to find a technician to confirm that appointment. Our intention is never to make you wait for service, and we aim to communicate the confirmation as soon as a technician is assigned to your job. Fortunately, we were able to secure a confirmed appointment with a technician for today, 7/14. I understand that the technician was running behind schedule and reached out to inform you of the delay. We apologize for any frustration this may have caused. I hope that the technician's visit, now marked as "onsite," has alleviated your concerns. If you continue to experience issues after the technician's visit, please don't hesitate to reach out to us at [email protected], addressing your email to the Escalations Team. We would be more than happy to assist you further. Once again, I apologize for the inconvenience and frustration caused by the scheduling challenges. We appreciate your understanding, and we are committed to ensuring a satisfactory resolution to any issues you may be facing.
Our technition Luke was amazing
Our technition Luke was amazing. Her was on time and answered my questions. He was quick and efficient and answered my text and concerns.
Technician was great, notifications were horrible
Technician was great - correctly diagnosed the problem and seems to have resolved it. Nana’s appointment notification system, however, is an unmitigated disaster and that’s the reason I took off two stars. From the moment I contacted them I was subject to an endless flurry of contradictory texts and emails randomly confirming and rescheduling appointments. At one point a cancellation came through while the tech was actually standing here. Nana if you’re listening, your notification technology SUCKS and you should hire a human dispatcher.
Reply from Nana2023-07-10
Jack, Thank you for your review. We appreciate your feedback and are working diligently to correct our confusing and seemly frustrating communication process. We are however very pleased that your repair was successful.
Punctual and very knowledgeable
Punctual and very knowledgeable. Great interaction over all.
Mr Guzman
Mr. Guzman with Intel Tech Solutions was contracted by Nana to repair the ice maker in my Samsung refrigerator. Took him 15 min to replace, very professional and will use him again on any other appliance, TV and sound system issues.
Scheduling an appointment was a breeze
Scheduling an appointment was a breeze! Exemplary service from the technician who was professional, polite, and skilled. He diagnosed the problem quickly and fixed it! I’d recommend this company for your repair needs.
The technician was outstanding
Although I wasn't thrilled about having to do a repair on a fridge that is less than a year old, my technician was fantastic. He was punctual and explained everything that needed to be done. He went above and beyond to make sure I got quality parts and was very efficient with the repair.
CJ was great
CJ was great. He was friendly and completed the job quickly. Would go with Nana again.
Process took place as agreed to
Process took place as agreed to. Work was done to my complete satisfaction.
Everything went well and as planned
Everything went well and as planned. Technician was friendly.
👍!!!!!!!!!!!!!!!
All repairs should be so easy
Quick honest and knowledgeable. No scams or pushy sales. Very friendly.
Matthew
Matthew: calm, collected, good communicator, knows his stuff, fixed the problem, gave us advice on an issue caused by the initial problem but external to the dishwasher itself. Also gave helpful advice about our clothes washer and dryer, and refrigerator.