The process was very well-planned and…
The process was very well-planned and efficient. Sandro was excellent! Delighted with the repair service. Highly recommend Nana.
About Nana
Data updated- Website
- www.nana.io
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 100% (14/14)
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Is Nana legit?
Nana (www.nana.io) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
The service technician Hector
The service technician Hector, was very professional and knowledgeable about all home appliances, and made the requested repairs in a timely manner. My only concern was the high cost of the minor repairs done. Thanks!
Great service
Vu was great.
Brian was awesome
BEWARE!!!
BEWARE!!!! This company is AWFUL!!! There is no phone number to call that you can actually reach and speak to a live person. The ONLY phone number listed forces you to submit a message and/or phone call request online. I have done BOTH several times now with absolutely ZERO response! My service was through an extended warranty program, yet Nana incorrectly charged ME $200 to which, again, I have not been able to get a remedy for because I have been COMPLETELY IGNORED!!! The only reason I even gave ONE star is because you have to leave a rating in order to post your review. I have never, in my life, had such an issue with a company. Clearly, they could care less about customer service and will take your money and run. I'm currently seeking other avenues of recourse and am hoping I don't have to take drastic measures in order to get my money back.
Reply from Nana2023-06-08
Thank you for your review, and thank you for speaking with me.
Horrible attitude
Horrible attitude, didn't know about my machine, couldn't use his own phone let alone fix something. Rescheduled 3 times. Can't get the company on the phone, have to send an email and wait for someone to call back.
Reply from Nana2023-06-07
Thank you for your review. We apologize about your experience. We would like to collect more information so we can help you. I understand not having phone support is challenging. We re geared towards a self service system. However if you email me, I will respond as quickly as possible. Please reach out to [email protected] Attention: Escalations Manager.
Great Service
The worker was very friendly and knowledgeable.
Cedric was amazing
Cedric was amazing. Very friendly and professional! Worked fast and made sure everything was perfect before he left
Excellent customer service
Excellent customer service! The technician was above professional, diagnosed the problem and when the parts arrived, he solved the problem efficiently.
Dryer repair
Preston was here in the time frame that was set and took care of the problem. He's thoughtful and professional.
My technician was friendly and…
My technician was friendly and experienced. He fixed several issues in a timely manner. I would use Nana again for any other repairs. Great job by Richard. Thanks. Nils
Quick and efficient
Carlos did a nice job. Knew what he was doing.
What a great experience!
The whole scheduling process was very easy. Even though my appointment was scheduled for May 23rd, the tech message me and said they were close by and could make it today! How cool is that! Plus the technician was very knowledgeable and friendly. Update: well it was great they came a day early, but this she wasn't resolved and they wouldn't let me reopen the case and have a technician back. I just happened to go through another provider.
Reply from Nana2023-06-07
Hi Chris, Thank you for your review. We do apologize, once work orders are closed the warranty company doesn't allow them to be reopened as claims have been submitted at that point. The requirement is that the customer has to contact the warranty company and request a new work order. I do apologize for this misstep on our part. However I am very pleased to hear that your appliance issue was resolved. In the future we would be more then happy to make this right for you if the opportunity presents itself.
Solid work.
The technician was very good at diagnosing the issues.
Technician was pleasant and helpful
Professional and patient
Jorlanis was very professional and patient, He explained what was damaged and needed repair. He repaired the ice maker and told me what I had to do. Showed me what he did to keep the heat from the refrigerator out of the ice maker. he was clean and removed everything.
Scott’s service
Scott was on time, fast and very nice. He’s knowledgeable and I really liked the service. I’ll definitely go with them again.
The technician knew exactly what needed…
The technician knew exactly what needed to be repaired! Was courteous and provided advised about the maintenence of the washer.
FEELING HELPLESS
MY REFRIG. HAS BEEN DOWN FOR 3 WKS NOW AND IT NEEDS A CONVERTOR. NO COMPASSION FOR THE FOOD I LOST AND THE FACT THAT WE HAVE TODDLER IN THE HOUSE. CALLED AND TRIED TO EXPLAIN TO SOMEONE ABOUT THE URGENCY OF ALL THIS AND NO ONE IS MOVING FAST ENOUGH TO RESOLVE THE PROBLEM. SLOW MOTION AND FAR TO MUCH MONEY SENT ON EATING OUT AND USING NEIGHBORS REFRIGATOR FOR BABY FOOD WHICH IS INCONVENIENT TO EVERYONE. THE SITE DOES ALLOW YOU TO SPEAK TO ANYONE TO HELP. 904-535-3005
Reply from Nana2023-05-02
Hi Mr. Thompson, Thank you for your review. We do apologize for your appliance issue. It appears you have emailed in and we have attempted to make contact. After researching I recommend you contact your warranty company as we do not have your warranty work order. We received notification on 4/18 from your home warranty that the work order was no longer needed. Which is the primary reason we were unable to locate the work order in our system. I apologize for the communication issues and we are more then happy to help you. In order for us to do so we will need your warranty company to reach out. Thank you in advance for your understanding.
Pleasantly Surprised
Our experience so far has been pretty seamless! After submitting our claim we received confirmation emails of parts ordered and appointment(s) made. Our first appointment technician was professional, on-time, and knowledgeable. We hope to see him again to complete the job!