Good Technician Samsung Dryer
The technician I had was very pleasant, kind and knowledgeable to tell me how to maintain and keep my dryer from breaking down every 6 months.
About Nana
Data updated- Website
- www.nana.io
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 100% (14/14)
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Is Nana legit?
Nana (www.nana.io) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Timely Repair
The repairs were made in a timely manner
Professional, punctual, and fixed
The repair technician, Wilson, provided a professional level of service and resolved the underlying issue with our washer. Wilson kept us informed of each step of the process, while being a pleasure to talk to. I would happily use the service again if a future issue arises.
My technician was very friendly and…
My technician was very friendly and helpful. He took the time to understand and take care of what I needed with my washer.
Technician was very professional and…
Technician was very professional and courteous.
Excellent communication and efficient…
Excellent communication and efficient and effective service. We had a disastrous experience with a repair service with our Frigidaire freezer, and I feared that would be the case with our Samsung freezer, but we were delighted at how quickly and well our refrigerator/freezer was fixed. I highly recommend!
Ice maker
On time and knowledgeable everything works great
Good service and fast
Technician was a great expert.
OUTSTANDING
Technician was on time
Technician was on time, professional and a job well done...
Wonderful Experience w/ Nana
Setting up my appointment and the follow up to get to the appointment was really easy and the technician that came to my home was personable, professional, polite, courteous, and very knowledgeable and explained the issue and resolve to me - duplicate that man!!!
I was able to quickly schedule an…
I was able to quickly schedule an appointment for repair. The repair man came out and wasn't able to solve the problem immediately, however, the co decided to pay me out in full for a new washer.
Nana Provides Exceptional Service
Even though Samsung made the warranty repair more difficult - Nana was terrific. When the repair ticket was reopened - Nana fit it into my schedule, had all potential parts needed shipped to the home and sent the same technician to reassess the problem and repair the refrigerator. I would use Nana again.
On time
On time. Job well done
Rep that came out was professional and…
Rep that came out was professional and on time. Took 20 minutes and was finished. Great experience. Thank you!
They lied and claimed that they called…
They lied and claimed that they called and left a message. Their customer service is non-existent. Try calling their phone number, see if you can actually get a live person. Anybody leaving positive reviews here was paid or it's just made up.
Reply from Nana2023-05-23
Thank you for your review. We do apologize for your experience. I would like to get your feedback. If you would like to reach out I would be more than happy to arrange a call with you. Please email me at [email protected] Atten: Val E. Escalations Manager
Non existent costumer service
To start this is possibly the worst most unprofessional company I have ever dealt with. My dryer stopped heating on April 5. I put my claim in on the same day. They very quickly sent a technician to diagnose the problem he said they were going to have to order the parts. A week later and still no parts. I tried to look for a number to call to see what was going on. When I called the number it just says to email them. When I emailed them I ask for a call back. They called a day or two later. I missed the call so I guess I’m supposed to start over. I finally found a number where I was able to talk to someone but I was told I wasn’t supposed to call that number. I told the person my situation and how bad my experience had been. Finally they looked into my situation and ordered the part. About 5 days later the part arrived. The part they sent was used and the technician wasn’t able to get it to work. So as of writing this review. My dryer doesn’t work. I can’t get in touch with anyone to find out what is happening. It has been over two weeks and I’m in the same place that I started. My advice to anyone who is in need of repair. Ask for anyone but nana. They couldn’t possibly be any worse.
Reply from Nana2023-04-25
Hi Johnny, Thank you for yor message and terribly sorry for your experience. There appears to have been an order failure that went unnoticed. As soon as the problem was realized the order was placed. The part was ordered from one of our primary distributors who does not furnish used parts. We do not order used parts or allow used parts for our customers. From the notes I am seeing the technician advised that the part was defective. Defects happen by manufacturers and are out of our control. What is not understood is why we didn't place a subsequent order for you and have that expedited. I see your work order is now closed, however if you would be willing to give us another chance I will do my best to correct your experience. In order for us to do that we would need a new work order from your warranty company to move forward. If this is something that you are not willing to do we completely understand. However, we hold ourselves accountable for your experience. Please email me if you would like to discuss further [email protected] Atten: Val E., Escalations.
Technician Rusty did an excellent job…
Technician Rusty did an excellent job on my door refrigerator that other technicians from different companies could done. Thank you very much! Excellent service.
Material was shipped and arrived on…
Material was shipped and arrived on time. Repair technician was very thorough and professional. Thank you Amin (the tech) and NaNa