Nana

Was scheduled on 4/4 8am to 12pm for…

Was scheduled on 4/4 8am to 12pm for Samsung washer repair. No call. No show. Reschedule throughout the whole week. Status says still searching for available technician in our area, which is in Seattle. Bogus extended warranty.

Very Professional

The service with this company it was incredibly good. They are very professional, the service schedule very easy through the text messages and online. The technician Claudio very professional, friendly and qualified. I am really happy with the service. Thank you Nana.

Leann was absolutely amazing

Leann was absolutely amazing. She was very thorough and knowledgeable.

DO NOT EVER get Home Depot extended…

DO NOT EVER get Home Depot extended warranty on appliances! After 4 days of "select another availability", was scheduled for today, March 28. No call no show. Worst "repair" service company on earth. Phone support is non-existant, their answering machine tells yo to go to their website which is ZERO HELP. Stay away, at all costs.

DON'T USE THIS COMPANY!!

DON'T USE THIS COMPANY!!! BEAWARE!!! UNPROFESSIONAL!!

Samsung ice-maker, Pompano Beach, FL. Thank you, Ernesto

Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact, but the parts arrived on time. Then Ernesto confirmed the date and fixed everything within an hour*. Neat, respectful and professional. Thank you so much, Ernesto! —— *make sure you defrost the unit and remove everything upfront. FYI: The ice-maker needs to be replaced as well as the motherboard that is accessible from the back of the refrigerator.

this site is doing well

Still haven't arrived

Still haven't arrived. They write emails saying they'll do this and that. They do nothing. Zero stars. They don't have tech in area. Gave them dates to come here feb 22,23,24. I don't believe technicians work for them. They only have people that write emails giving excuses and false info.

Absolutely impossible to contact them

Absolutely impossible to contact them. Appointment scheduled through GE. Phone number given advises going to their website. You can chat to a bot, and request a call or email. Neither request was responded to. Impossible to navigate the scheduling confirmation, just a useless waste of time. And now after replying they are also lying, no phone call was made to me. My whole point of emailing and calling them was because their impossible system wouldn't allow me to accept their terms and conditions. Lame reply from a lame company. Finally asked GE for a real business to be assigned and not some overseas based call center. Got a local company assigned who called within 30 minutes.

Worst possible support model

Worst possible support model. Support scheduling is always 5+days out. Technicians have no expertise - they are newly hired and poorly trained. The interface is a chat bot that only knows how to close tickets. I click that my issue is not resolved and it congratulates me on my issue being fixed. Ug! I'm on my 4th visit and haven't had a working refrigerator/freezer for 5 weeks. This am essential appliance that should be treated with some urgency. I will never buy a Samsung appliance again.

THEY GET 0 STARS FROM ME...

If i could put no stars i would.They sent a guy by the name of Joshua to come replace my ICE MAKER and he came out on a Saturday to change my ice maker and he made my refrigerator go out...all my food went bad i had to wait till Wednesday 4 days later for them to send someone back out to fix the issue...come to find out the guy forgot to connect 1 plug and thats why my refrigerator stop working and now they don't want to repay me for the food that i lost over a mistake they're worker made...NEVER AGAIN WILL I CALL THEM FOR NOTHING I DEFINITELY WONT REFER THEM TO ANYBODY

Ryan the technician was great

Ryan the technician was great! Service was quick and professional. The only issue was with actually getting an appointment through Nana. It took multiple attempts almost a month to a get a confirmed appointment.

Squeaky dryer

Mr. Ryan Vinson was great. Got here and got straight to work. After fixing the issues explained what he did and was very professional and polite.

David the technician was on time and…

David the technician was on time and professional and wouldn’t leave until our dryer was fixed! Highly recommend!

Zachary was an extremely knowledgeable

Zachary was an extremely knowledgeable, professional and personable! I would highly encourage the use of Nana if technicians are like Zachary!

There was great communication

There was great communication, from the beginning of my claim throughout the entire process. The technician was timely, professional and knowledgeable. Thank you for the swift repair of our washer so we can get back to our daily lives.

Very nice and knows what he’s doing.

Our tech, Wilson

Our tech, Wilson, was a pleasure to deal with. He was professional, affable, and the first one to be able to diagnose and cure the issue with our dryer that had been going on for 7 months. Nana could use more people like him

Ralph, truly the professional

Ralph went above and beyond to ensure our washing machine was fixed in a timely manner. He's very knowledgeable and dependable.

Thank you Rodrigo

Rating this a 5 because Rodrigo the customer technician was excellent and made sure that we solved the issue fully, while the retailer and installer had been less than helpful.