Hi Pat, Thank you for your review. I would be more then happy to review your account. If you would like that please email [email protected] Attention: Valerie, Escalations Manager. Please include your service address. I will also check with our Market Leads to see how many techs we have covering the Seattle area. If we find that our supply is limited we will work diligently to resolve. However we will notify your warranty company to find you another service provider in the interest of time. I look forward to hearing from you and allowing me to assist. Thank you again.
Hi Doug, Thank you for review. We sincerely apologize for the inability to schedule. unfortunately you job was dispatched to us and we have found that you are outside of our coverage area. We will advise the vendor and find out why this was dispatched to us.
N
Nasser Erakat · 写过 2 条评价 · 体验于 2023-02-28 ·
★★★★★
不要使用这家公司！
不要使用这家公司！当心！不专业！
Nana 回复2023-03-24
Thank you for your review. We apologize for your experience. I see we have a technician assigned to visit you today. If you have any further issues from this visit please reach out so we can assist in getting resolution.
O
Ol e [Broward county, FL] · 写过 3 条评价 · 体验于 2023-02-08 ·
Hi, Thank you again for your review. It appears 5 days ago we inquired about your service address or job ID so we could see what the blocker may be in regards to technician availability. Unfortunately I haven't seen a response from that request, unless I have missed it. If you would like assistance we would need to be able to identify you in order to help. Again, my apology for your experience.
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Nick Bain · 写过 1 条评价 · 体验于 2023-02-22 ·
★★★★★
绝对不可能联系到他们
绝对不可能联系到他们。通过 GE 安排预约。给出的电话号码建议访问他们的网站。您可以与机器人聊天，并请求致电或发送电子邮件。这两项请求都没有得到回应。无法导航调度确认，只是浪费时间。
现在回复后他们也是撒谎，没有给我打电话。我给他们发电子邮件和打电话的全部目的是因为他们不可能的系统不允许我接受他们的条款和条件。来自蹩脚公司的蹩脚回复。最后要求GE分配一个真正的业务，而不是一些海外的呼叫中心。分配了一家当地公司，他们在 30 分钟内打电话给我。
Nana 回复2023-02-22
Hi Nick,
Thank you for your review. We do apologize for your experience. Please allow 24 hours for a call back. I see that we did attempt this morning to your number on file and there was no answer. I have flagged your messages to customer support for a call back promptly. It appears that we are waiting for your acceptance of terms and alternate dates to get you scheduled. If we are unable fulfill the initial time you have requested with GE. Please note that someone will be reaching out to you shortly.
Hi Alexa,
Thank you for your review. I apologize for your experience and would like to see what I can do to get this addressed. Please email [email protected] please place in the subject line attention Val, Escalation. In the body of your email please provide your service address so that I may pull up your account along with your any details regarding your ongoing issue.
Val E.
Escalations Manager
Thank you for your review. We do apologize for your experience. We do understand mistakes happen, unfortunately. The action was not intentional by the technician. We are bound by our agreed terms and conditions signed prior to any services being provided.
Thank you very much for your review. We truly appreciate that we met you service needs. Please let us know if your need any appliance help in the future.
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Mark · 写过 2 条评价 · 体验于 2023-01-19 ·
★★★★★
非常好并且知道他在做什么。
Nana 回复2023-01-30
Thank you for your review, We are pleased that you are happy with your service.
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Michael Adams · 写过 2 条评价 · 体验于 2023-01-14 ·
★★★★★
我们的技术，威尔逊
我们的技术人员 Wilson 很高兴与我们打交道。 他很专业，和蔼可亲，并且是第一个能够诊断并解决我们的烘干机问题的人，这个问题已经持续了 7 个月。 娜娜可以使用更多像他这样的人
Nana 回复2023-01-30
Thank you for your review. We are please that you are happy with your service
E
Elizabeth Aguilar · 写过 1 条评价 · 体验于 2023-01-14 ·
★★★★★
拉尔夫，真正的专业人士
拉尔夫竭尽全力确保我们的洗衣机及时修好。他知识渊博而且值得信赖。
Nana 回复2023-01-30
Thank you for your review. We are please that you are happy with your service.
