Hi Stania,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
Hi David,
We’re sorry to hear that you’ve had a frustrating experience, and we completely appreciate how this situation must feel.
While we’d very much like to assist further, your booking is stored on a separate system that we don’t have access to manage. As a result, we’re unable to make any changes or handle cancellations.
We kindly ask for your understanding and patience while the appropriate teams continue working through the affected bookings as swiftly as they can. We have already raised this with the previous owners and hope they’ll be able to assist you shortly.
We’re here to support you in any way that’s within our control.
Kind regards,
The Netflights Team
Hi David, thank you for your kind words!
It really means a lot to us.
We're so glad we could help you, and we´ll sure tell our team about your comments!
We truly appreciate your support and look forward to travel with you again!
Best,
The NetFlights Team
Hi Mario,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
Hello Khyati
First of all, we´re sorry your reservation was affected by the recente conflict between India and Pakistan.
This decision is often made by the service providers, such as airlines and hotels - so out of our control.
But if you wish to contest the no refund status, please get in touch with the responsible team through telephone and e-mail, or log in the link below:
https://bookings.netflights.co.uk/
Please let us if we can do anything else to help.
Kind Regards
The NetFlights Team
Hello Stuart, thank you very much for your words!
We are glad to know that everything was perfect with the hotel you chose for your vacation.
Wishing you safe and happy travels!
The NetFlights Team
Hi Sheharyar,
Thank you very much for your review!
We’re delighted to hear that everything went smoothly with your flight to New York and that you had a great experience with our service.
We look forward to helping you with your next trip!
Kind regards,
The Netflights Team
:::writing
Hello Jacqueline,
Once again, we apologise for this issue regarding your granddaughter’s flight from Sri Lanka.
As mentioned previously, there is a team responsible for assisting with her reservation — please send all relevant information to the email address listed in the reservation documentation.
Due to the current situation in the Middle East, the team is doing their best to contact all affected flights, and they will get in touch with you as soon as possible.
In the meantime, we recommend checking the official updates and following the instructions provided through their official communication channels. You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we sincerely hope the situation is resolved for you as soon as possible.
Kind regards,
The Netflights Team
Hello
First and foremost, we´re deeply sorry for this whole situation.
As you might be aware, NetFlights has recently changed onwership, now operating under the flag of Destinia.
However, as you mention, the reservations made before January the 20th are still handled by the original team - and with the current conflict enveloping the Middle East region, they are dealing with a massive number of requests, and doing their best to answer all of them.
This will unfortunately impact on the brand´s reputation - but it will not stop them to try and help everyone as soon as possible.
Kind Regards
The NetFlights Team
Hello!
Thank you very much for your words!
We are glad to know that everything was perfect in your purchase process.
Wishing you safe and happy travels!
The NetFlights Team
Hi Aleena Mary,
We’re very sorry to read about your experience and understand how frustrating this situation must be.
As explained previously, any updates must be handled directly by their team, as they have access to the booking and the airline’s information.
Please note that all the direct contacts you need for your cancelled flight and refund are provided in the official statement available at this link: https://mytrip.netflights.co.uk/information/uae-travel-disruption
If you read through it carefully, you will find the appropriate contacts to get proper assistance.
We hope this helps you resolve the issue quickly.
Kind regards,
The Netflights Team
Hello Mr. Pearce
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The NetFlights Team
Hello,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The NetFlights Team
Hello Paul,
First of all, we would like to apologise for any issues you may have encountered while searching for a new trip on our portal.
As you may be aware, we are currently going through a transitional period. However, we do have a team of agents ready to take your call 24/7 through the communication channels listed online.
Kind regards,
The NetFlights Team
Hello John,
We apologise for the issues you are experiencing while trying to change your reservation.
As your reservation was most likely made before 21 January, we recommend that you access and log in using the following link: https://mytrip.netflights.co.uk/book/check-my-booking/
Once logged in, please follow the steps provided so you can see the best options for your trip.
As always, we remain available should you have any further questions.
Kind regards,
The NetFlights Team
Hi Mark,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries across the industry. While this does not diminish your experience, it may unfortunately have impacted response times.
Please bear with us while our teams work through impacted bookings as quickly as possible. We are closely monitoring developments and are focused on supporting all affected customers.
We understand how stressful this must be and sincerely apologise if you felt unsupported at any point.
Please send us a private message with your booking reference and contact details. Our team will look into this.
Kind regards,
The Netflights Team
Hello
We’re genuinely sorry to hear about the difficulties you’ve experienced and the frustration this situation has caused.
Ongoing events and the resulting flight cancellations have led to an unprecedented number of enquiries across the travel sector.
Although this does not lessen the inconvenience to you, it may have affected our response times. We kindly ask for your patience while our teams continue working through affected bookings as swiftly as possible.
Please be assured that we are carefully monitoring the situation and remain committed to supporting all customers impacted.
We will get back to you as soon as possible to help with your issue.
Kind regards,
The Netflights Team
Hello Sharon,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
Dear Anoop, thank you very much for your words!
We are glad to know that everything was perfect with your reservation!
Wishing you safe and happy travels!
The NetFlights team
Hi Ashley,
Thank you so much for sharing your experience!
We’re really sorry to hear about the frustration caused by your flight cancellation. Situations like that are always stressful, especially when the airline and insurer aren’t able to provide support.
We’re delighted to hear that we were able to assist you and go above and beyond to make sure you felt looked after. Your kind words mean a lot.
We truly appreciate your trust and hope to help you with smoother travels in the future.
Kind regards,
The Netflights Team
