Netflights (www.netflights.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-12.
They are great and very good
Hello, thank you for your words! We're glad your had a great experience on our reservations portal, and we hope to keep seeing you travelling with us! Kind regards The Netflights Team
Purchased a ticket from Netflights which made it a third party purchase. Had a bereavement in my family and was told I could cancel my ticket and get my money back which was a lie. When things went wrong with British Airways they pulled out and left me to fight alone when they are the one who collected my money.
Hello First of all, we're sorry to hear about the issues described. As you might be aware, Netflights recently went through a ownership transition, and reservation made before January the 21st are still being handled by its original team, which seems to be your case. In any case, we´'ll made said team aware of your comment, as for them to review if anything else can be done to help. Regards The Netflights Team
I booked my flights online as usual and it was absolutely seamless! I also had to telephone one of their representatives and they were professional, well versed and very kind. I have been using Netflights for a few years and they have never disappointed! RD
Hello, thank you so much for your evaluation! We're glad we could help with your reservation - our 24/7 customer care service will be always ready if you need any other assistance. We wish you a wonderful trip, and we hope to see you again soon! Regards The Netflights Team
Excellent service, very helpful. Thanks!
Hello, thank you so much for your comment! Our 24/7 Costumer Service is always ready to help with any questions from our clients. We wish you a great trip, and we're here for the next ones! Kind regards The Netflights Team
Hello! Thank you so much for your evaluation! Our team works hard to bring the best offers to our clients, but the prices may vary according to the demand, specially in the summer season. We hope to see you travelling with us again soon! Kind regards The Netflights Team
Hello, thank you for your comment! We're delighted we could help you find the best option for your trip, and we look forward to seeing you travel with us again soon. Kind regards, The Netflights Team
Netflights was great and facilitated a much needed holiday for the family! Great payment options and can definitely recommend!
Hello, thank you so much for your comment! We're really glad you had a great holiday, and that we're able to help you find the best option for your trip. We hope to see you travelling again with us soon! Kind regards The Netflights Team
Had a good experience when I do the changes on flights! They all were friendly!
Hello, thank you for your evaluation! We're always glad to do whatever we can to help our clients with their reservations. Here's hoping to see you travelling with us again soon! Kind regards The Netflights Team
Extremely disappointing experience with Netflights. When I became stranded in Thailand due to the Middle East travel disruption, I tried repeatedly to contact Netflights for assistance. I sent multiple emails and never received a single response. I also spent considerable time trying to get through on the phone, but the lines were constantly busy and I was never able to speak to anyone. What is most frustrating is that more than three months later, I still have not received a reply to my emails. Not even an acknowledgement. I understand that major disruptions create pressure on travel companies, but completely ignoring customers who are stranded abroad is unacceptable. At a minimum, I expected communication and some form of support. Instead, I was left to deal with the situation entirely on my own. Based on this experience, I would not book through Netflights again and cannot recommend their customer service to others.
Hello First and foremost, we´re sorry to hear about the issue with your trip. As you might be aware by now, Neflights went through an ownership transition, with some of the reservation still being handled by its original team, which seems to be your case. Please send us all the information about your reservation, so as the original team can be made aware and try to speed up your request. Kind regards The Netflights Team
Booked my flight last year December and I was travelling end of march 2026 but due to conflicts in Dubai my flight got cancelled and before cancelled I had to call multiple times with no answer or update,until I spoke to one of their consultant told me I'll get my refund within 28 days,those days passed I called again and sent email I was told I'll receive my refund after 12 weeks.im so disappointed in their service even now it's month 3 I haven't received my refund.does it have to go legal route to get my refund?is this kind of service it's rendered by your company?
Hello Tshepo, We’re very sorry for the inconvenience you describe. Whenever possible, send us all the details for your reservation, so we relay them to the previous owners and verify how to help you further. We look forward to hearing from you. Kind regards, The Netflights Team
Straightforward and easy to use site, loads a vast number of options for the trip and allows user to see details before booking. Transparent price breakdown. Very low add-on fees.
Hello Pauline, thank you so much for your evaluation! We´re glad you could find the best option for your trip in our portal! And we hope to keep seeing you travelling with us. Kind regards The Netflights Team
No issues with my online booking , I would recommend NetFlights.
Hi Jon, Thank you very much for your review! We’re glad to hear that your online booking went smoothly. We truly appreciate your feedback and hope you choose to book with us again in the future! Kind regards, The Netflights Team
It's been 4 weeks and still waiting for my flight refund, cancelled due issues in the middle East. Was hoping we would have the money back soon so we can book an alternative for May Half term. Everyone else I know have had their refunds quick time, probably because they didn't book via Netflights!!!
Hello, we apologize for this situation. Due to the recent events in the Middle East, the responsible team is dealing with many e-mails and phone calls - if you have already sent out your request, we kindly ask you to bear with them, as they are working as fast as possible to help all the clients. Whenever possible, please also send us your reservation information, so we can try to speed up your request. Kind regards The Netflights Team
The Netflight customer services team are ghosting me after they informed me that their profits were more important than putting the customer first. I have requested the transcript to highlight their attitude towards their profit margin over their customers, and despite the email below they have gone missing. I don't want excuses I want the transcript. Thank you On the 23 Feb I received the following email from them: "We are writing to acknowledge receipt of your recent correspondence regarding your booking with Netflights We strive to deliver the highest standards of customer service at all times and treat all such issues raised by customers very seriously. I can confirm we haave received your request for a call transcript. We are currently investigating your concerns and will contact you again within 28 days from the date of this letter with a comprehensive response." There was no response nevermind a comprehensive one and they have ghosted my emails since.
Hello Wilk, We sincerely apologise for the inconvenience caused. To help us look into this properly, could you please email us at [email protected] with your booking details? This will allow us to identify whether your request relates to the previous owners or to our current team, and ensure it is handled accordingly. We look forward to hearing from you and assisting further. KInd regards, The Netflights Team
I had never heard of Netflights before. I came across them on Travel Republic when looking for a flight only deal. Much cheaper than Ryanairs own website and Skyscanner. Online service from them quick and efficient.
Hello Kevin, thank you so much for your words! We´re glad we could help you find the best option for your trip! We hope to see you travelling with us again soon. Kind regards The Netflights Team
I’m very disappointed with my experience booking through Netflights (now part of Destinia). I paid in full for my flight and have a valid BND booking reference, yet I still cannot access my tickets. Every time I try to view my booking using the links in the confirmation email, I either get an “error occurred” message or it says I have no upcoming holidays. This is extremely concerning given that my money has already been taken. I’ve spent over 90 minutes on the phone trying to resolve this, only to be passed between different numbers and companies, with most calls going unanswered. There seems to be no clear ownership or accountability for my booking. At this point, I urgently need either my confirmed tickets sent to me or a full refund issued. This situation is unacceptable and incredibly stressful. I would appreciate a prompt response from Netflights/Destinia to resolve this matter as soon as possible or I will be prompted to take legal action.
Hi Izzie, We sincerely apologise for the inconvenience caused and are very sorry to hear about your experience. Please be assured that we have escalated your case with the former owners for urgent review, so they can investigate what has happened with your booking as quickly as possible. In the meantime, we recommend that you try to access your reservation through the following link: https://res.netflights.com/my-account/login?lang=en We appreciate your patience while this is being looked into as a priority. Kind regards, The Netflights Team
they have a lot of car for the choice and its working on good condition thanks to the staff
Hi Christina, Thank you very much for you review! We’re pleased to hear that you were happy with the wide choice of cars available and that everything was in good condition. We really appreciate your trust and look forward to helping you again in the future! Kind regards, The Netflights Team
Very helpful customer service staff- Gabriel, Mohamed and Nesra 🙂
Hi Wilson, thank you for your kind words! It really means a lot to us. We're so glad our colleagues could help you, and we´ll sure tell them about your comments! We truly appreciate your support and look forward to travel with you again! Best, The Netflights Team
Hello Michael, thank you very much for your words! We are glad to know that everything was perfect with your trip! Wishing you safe and happy travels. The Travel Republic team
I booked three flights to Dubai flying virgin through Netflights. The flights were cancelled due to the Middle East conflict. I’m happy to say once Netflights received the refund from Virgin they refunded the full amount to my credit card straight away. I dealt DNATA Netflights and directed all communications through them. Great service .
Hello Steve, thank you for the evaluation of our services! We´re sorry to hear you could not enjoy your holiday, but we´re glad to help you get the proper refund. We hope to see you flying with us again soon! Kind Regards The Netflights Team
202 reviews matching