Netflights (www.netflights.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-12.
I booked a flight through Netflights which was cancelled by the airline due to UAE airspace closure
I booked a flight through Netflights which was cancelled by the airline due to UAE airspace closure. Etihad Airways confirmed that the refund must be processed by the agent.
I have been trying to contact Netflights since 6 March via phone and messages, but there has been no response. Calls are not being answered even after long wait times.
This lack of customer support is extremely disappointing.
Reply from Netflights2026-03-18
Hi Stania,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
D
David Baldwin英国 · 4 reviews · Experienced 2026-03-08 ·
★★★★★
UPDATE its time netflights stop hiding behind…
its time netflights stop hiding behind the change of ownership, they are still responsible as destinia for assistance. They are showing no duty of care. Its time to consider media or abta assistance for all the people who are getting no help from you Some of your recent replies to complainants lack care. our ongoing experience is recently listed in two previous reviews by J L Baldwin
sorry to have to reply to you through trustpilot but i need to have facts down here for future reference, it is my only method of contact. The email link provided in earlier correspondence does not work.
POINT ONE -10 days have passed since my grandaughters original scheduled departure from sri lanka - NO contact made at all. TWO - despite making several expensive calls she has been put on hold then disconnected after 90minutes. This has been a regular occurrence - Ive tried it myself. THREE - she is a lone,female traveller who is running out of money - obviously for 10 days extra accommodation and food TO DATE - last week hospitalised FOUR - paid extra for Priority Customer access.(BELTIN') FIVE - my understanding that should an airline cancel a flight they have a duty to provide a seat on the next available flight , on ANY CARRIER. SIX - How much longer does she have to stay stranded in sri lanka until Netflights / BA / Qatar make contact? SEVEN - In desperation I am looking at finding her a route home, at considerable cost.
A SAD REFELECTION ON NETFLIGHTS. SURELY DESTINIA SHOULD TAKE RESPONSIBILITY FOR NETFLIGHTS - WARTS AND ALL?
Reply from Netflights2026-03-18
Hi David,
We’re sorry to hear that you’ve had a frustrating experience, and we completely appreciate how this situation must feel.
While we’d very much like to assist further, your booking is stored on a separate system that we don’t have access to manage. As a result, we’re unable to make any changes or handle cancellations.
We kindly ask for your understanding and patience while the appropriate teams continue working through the affected bookings as swiftly as they can. We have already raised this with the previous owners and hope they’ll be able to assist you shortly.
We’re here to support you in any way that’s within our control.
Kind regards,
The Netflights Team
D
David Farrar澳大利亚 · 2 reviews · Experienced 2026-03-15 ·
★★★★★
Used Netflights over the last 10 years
Used Netflights over the last 10 years. Recently I had flights booked in March which involved transit through Doha which the airline cancelled due to hostilities in the Middle East. I dealt with this through Netflights customer service and they handled discussions with the airline. Netflights handled the situation extremely effectively and our preferred option was a full refund which came very quickly. I have no hesitation in recommending Netflights and I will use them to book my replacement flights.
Reply from Netflights2026-03-17
Hi David, thank you for your kind words!
It really means a lot to us.
We're so glad we could help you, and we´ll sure tell our team about your comments!
We truly appreciate your support and look forward to travel with you again!
Best,
The NetFlights Team
M
Mario Kempe英国 · 11 reviews · Experienced 2026-03-08 ·
★★★★★
At the start of the Iran war
At the start of the Iran war, I contacted Netflights by phone and email. Unable to get through and no replies to my emails, I had to resort to the airline, and finally found out that the flights were cancelled.
Still no answer or cancellation from Netflights, let alone the refunds due.
I had to contact my card provider to start getting a refund.
Reply from Netflights2026-03-16
Hi Mario,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
There was a war going on between India Pakistan and this people did not even refund me so very bad experience with this.
Reply from Netflights2026-03-13
Hello Khyati
First of all, we´re sorry your reservation was affected by the recente conflict between India and Pakistan.
This decision is often made by the service providers, such as airlines and hotels - so out of our control.
But if you wish to contest the no refund status, please get in touch with the responsible team through telephone and e-mail, or log in the link below:
https://bookings.netflights.co.uk/
Please let us if we can do anything else to help.
Kind Regards
The NetFlights Team
Hello Stuart, thank you very much for your words!
We are glad to know that everything was perfect with the hotel you chose for your vacation.
Wishing you safe and happy travels!
The NetFlights Team
No issues at all. My flight to New York was smooth.
Reply from Netflights2026-03-13
Hi Sheharyar,
Thank you very much for your review!
We’re delighted to hear that everything went smoothly with your flight to New York and that you had a great experience with our service.
We look forward to helping you with your next trip!
Kind regards,
The Netflights Team
It seems that netflights want more info re my review. My grandaughter is trying g to speak to netflights.com as she was supposed to flyhome from srilankan on march8th. They have notcontacted her as they should
I don't want yo put her details on here but I can provide them via their customer service email email.
Reply from Netflights2026-03-11
:::writing
Hello Jacqueline,
Once again, we apologise for this issue regarding your granddaughter’s flight from Sri Lanka.
As mentioned previously, there is a team responsible for assisting with her reservation — please send all relevant information to the email address listed in the reservation documentation.
Due to the current situation in the Middle East, the team is doing their best to contact all affected flights, and they will get in touch with you as soon as possible.
In the meantime, we recommend checking the official updates and following the instructions provided through their official communication channels. You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we sincerely hope the situation is resolved for you as soon as possible.
Kind regards,
The Netflights Team
DESTINIA SHAMBLES ...Have been using netflights for several…
Have been using netflights for several years and always been a good experience, since the takeover by Destinia it's all become a complete shambles, especially if you made a booking before their acquisition date of January 20th 2026, they give you a number to call but nobody answers, on hold forever.
Destinia need to address this as it's damaging the reputation of the brand they have purchased.
Message to any agent that wants to reply...What is the email address so I can make a formal complaint or better still can I have contact details to speak to a human that can help me???
Reply from Netflights2026-03-12
Hello
First and foremost, we´re deeply sorry for this whole situation.
As you might be aware, NetFlights has recently changed onwership, now operating under the flag of Destinia.
However, as you mention, the reservations made before January the 20th are still handled by the original team - and with the current conflict enveloping the Middle East region, they are dealing with a massive number of requests, and doing their best to answer all of them.
This will unfortunately impact on the brand´s reputation - but it will not stop them to try and help everyone as soon as possible.
Kind Regards
The NetFlights Team
Easy to make the booking on their website, and received confirmation pretty much instantly. I had my booking confirmation number which I could then manage my booking on the official airline website. All went well and I would not hesitate to book with netflights again in the future.
Reply from Netflights2026-03-11
Hello!
Thank you very much for your words!
We are glad to know that everything was perfect in your purchase process.
Wishing you safe and happy travels!
The NetFlights Team
I am extremely disappointed with the lack of support regarding my cancelled ticket. I booked an Emirates flight through Netflights with the travel date on 1 March. The ticket was cancelled due to the war situation, and I have been trying to get an update for the past 9 days.
I had already left a review earlier, but the response I received was not helpful. I was told that the ownership of the booking had been transferred to previous owners and that I should contact them. However, no contact information for the previous owners was provided, which leaves me with no way to resolve this issue.
This situation is very frustrating. As a customer, I booked through Netflights and should not be left chasing unknown contacts to get a response about my own booking. I request a clear update and proper assistance regarding my cancelled ticket and refund.
I would appreciate an immediate response and a proper resolution to this matter.
Reply from Netflights2026-03-09
Hi Aleena Mary,
We’re very sorry to read about your experience and understand how frustrating this situation must be.
As explained previously, any updates must be handled directly by their team, as they have access to the booking and the airline’s information.
Please note that all the direct contacts you need for your cancelled flight and refund are provided in the official statement available at this link: https://mytrip.netflights.co.uk/information/uae-travel-disruption
If you read through it carefully, you will find the appropriate contacts to get proper assistance.
We hope this helps you resolve the issue quickly.
Kind regards,
The Netflights Team
J
J PearceAE · 1 review · Experienced 2026-03-03 ·
★★★★★
Stuck in Dubai
I am stuck in Dubai due to my connection with an Emirates flight being cancelled because of the current circumstances.
I booked the flight with Netflights, Emirates have put me up in a hotel & have said refer to your agent for a flight home Netflights have not been answering their phones or responding to emails & have left me stranded it’s totally unacceptable I would advise never to book a flight with Netflights there is absolutely no support …
I have just seen the reply to my review?
So Emirates tell me to contact you & you say contact them what I am to do I cannot get in contact with any of you ???? Please can you re-book me a flight I do not mind any airport in the Uk …you must have more power than me to get in contact with Emirates
I have now been stranded in Dubai for 7 days I queued for 5hrs early this week to get this Sundays Flight which is now cancelled
This Review response is the first response I have had from Netflights despite numerous emails I have sent. Myself & my husband have spent hours on hold on the phone.
I finally mananged to get a flight on 8th March thank you to Emirates. The only response I had from Netflights was the answer to my review below…It is not worth booking with this company they are not interested in the well being of their clients they are completely unresponsive once they have your money, they do not care what happens to you.Pay the extra & book with the airline NETFLIGHTS is a NO GO company.
Reply from Netflights2026-03-07
Hello Mr. Pearce
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The NetFlights Team
O
Ourynom英国 · 8 reviews · Experienced 2026-03-06 ·
★★★★★
Netflights customer service team
Netflights customer service team, I am chasing you for nearly a week now about my requests in vain. Your customer service is awful. I regret having use your company to book my flight. I will never recommend you.
Reply from Netflights2026-03-06
Hello,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The NetFlights Team
P
Paul C英国 · 2 reviews · Experienced 2026-02-02 ·
★★★★★
Since Netflights have been sold they…
Since Netflights have been sold they are a complete & utter waste of time. I’ve spent ten of thousands with them over the years but I wouldn’t spend £10 with them now. Customer service is now completely non existent!!
Reply from Netflights2026-03-05
Hello Paul,
First of all, we would like to apologise for any issues you may have encountered while searching for a new trip on our portal.
As you may be aware, we are currently going through a transitional period. However, we do have a team of agents ready to take your call 24/7 through the communication channels listed online.
Kind regards,
The NetFlights Team
J
John英国 · 6 reviews · Experienced 2026-03-04 ·
★★★★★
AVOID - Total lack of response
I have been trying to make a flight change for two days now, the online website wont allow me to make a change as apparently they have been bought out by a Spanish company and no online changes can be made to booking made before January 2026. I have spent 3 hours on hold over the last two day and no answer. I have also emailed customerservices and Amendments email addresses and no response:
Reply from Netflights2026-03-05
Hello John,
We apologise for the issues you are experiencing while trying to change your reservation.
As your reservation was most likely made before 21 January, we recommend that you access and log in using the following link: https://mytrip.netflights.co.uk/book/check-my-booking/
Once logged in, please follow the steps provided so you can see the best options for your trip.
As always, we remain available should you have any further questions.
Kind regards,
The NetFlights Team
m
mark英国 · 13 reviews · Experienced 2026-03-03 ·
★★★★★
Zero communication
Been trying to call Netflights for 2 days now since my flight to Doha on Qatar airlines was cancelled because of the troubles in the middle east.Yes i understand they are busy but i have spent hours on the phone listening to a recorded message saying my call would be answered shortly which it never is.Emailed them but still no reply..I need my refund so I can book another flight elsewhere.
Reply from Netflights2026-03-05
Hi Mark,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries across the industry. While this does not diminish your experience, it may unfortunately have impacted response times.
Please bear with us while our teams work through impacted bookings as quickly as possible. We are closely monitoring developments and are focused on supporting all affected customers.
We understand how stressful this must be and sincerely apologise if you felt unsupported at any point.
Please send us a private message with your booking reference and contact details. Our team will look into this.
Kind regards,
The Netflights Team
O
Ourynom英国 · 8 reviews · Experienced 2026-03-04 ·
★★★★★
I booked a flight with Netflights
I booked a flight with Netflights. The customer service is awful. They do not pick up the supposed customer service telephone number. They don't even answer to the email send to their address. I strongly will recommend them nor use their service in the future.
Reply from Netflights2026-03-04
Hello
We’re genuinely sorry to hear about the difficulties you’ve experienced and the frustration this situation has caused.
Ongoing events and the resulting flight cancellations have led to an unprecedented number of enquiries across the travel sector.
Although this does not lessen the inconvenience to you, it may have affected our response times. We kindly ask for your patience while our teams continue working through affected bookings as swiftly as possible.
Please be assured that we are carefully monitoring the situation and remain committed to supporting all customers impacted.
We will get back to you as soon as possible to help with your issue.
Kind regards,
The Netflights Team
S
Sharon KS印度 · 1 review · Experienced 2026-03-01 ·
★★★★★
I had a very poor experience with…
I had a very poor experience with Netflights.
My flight was cancelled due to the current war situation, which is obviously outside my control. Since then, Netflights has completely failed to provide any support. I have received no meaningful response to my emails, no updates, and no assistance with rebooking or refunds. It feels like I have been completely ghosted.
What makes this worse is the lack of any reliable way to contact them. There is no effective customer service channel, no accountability, and no urgency shown despite the seriousness of the situation. When you are stranded or facing uncertainty because of global events, the last thing you expect is total silence from a company you trusted with your booking.
This level of customer service is unacceptable. I would strongly advise others to think carefully before booking through Netflights, especially if something goes wrong. When issues arise, they simply do not seem to be there.
Reply from Netflights2026-03-04
Hello Sharon,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
Dear Anoop, thank you very much for your words!
We are glad to know that everything was perfect with your reservation!
Wishing you safe and happy travels!
The NetFlights team
A
Ashley 英国 · 37 reviews · Experienced 2026-02-28 ·
★★★★★
Great service
We sadly and frustratingly had our flight cancelled today due to the issues in the Middle East.
Our airline and insurer were absolutely useless in offering us any help or advice.
We called netflights and spoke to a lovely young lady called Hayden. She went absolutely above and beyond for us today. We couldn’t get a new flight sorted but we were really looked after. Very thankful and we’d definitely consider netflights again in the future!
Reply from Netflights2026-03-02
Hi Ashley,
Thank you so much for sharing your experience!
We’re really sorry to hear about the frustration caused by your flight cancellation. Situations like that are always stressful, especially when the airline and insurer aren’t able to provide support.
We’re delighted to hear that we were able to assist you and go above and beyond to make sure you felt looked after. Your kind words mean a lot.
We truly appreciate your trust and hope to help you with smoother travels in the future.
Kind regards,
The Netflights Team
