Netflights (www.netflights.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-12.
I was affected by Aer Lingus pulling out of Manchester and I’d booked through Netflights. They changed my flight automatically and were very patient when I was worried that the Aer Lingus app wasn’t reflecting the new flights. I spoke to a number of people there and they were all very understanding and helpful. A special mention to Gavin, who ultimately sorted it all out. Thanks very much 😊
Reply from Netflights2026-01-29
Hello Gayle,
Thank you very much!
We’re really pleased that our team was able to help you and that you were able to enjoy your trip to the fullest. We look forward to assisting you again in the future!
Kind regards,
The Netflights Team
C
Chris Gamble英国 · 5 reviews · Experienced 2026-01-14 ·
★★★★★
Once a great agent...
Once a great agent and we have booked with them for many years. They have made all of their team redundant from 1st January. I got this information after I emailed them saying that they have turned into an 'online travel agency' only. Their website also doesn't work now either. One of the emails says 'it's safe to book online' and 'if' your booking is confirmed it will be managed by the customer service team. I'd stay well away from Netflights...
Have since booked with 'Away Holidays' and they have given a really competitive quote and their customer service is great.
Reply from Netflights2026-01-29
Hi Chris
We’re really sorry to hear you feel this way and appreciate you taking the time to share your experience.
While we have made changes to how we operate, Netflights is very much still active and fully supported. Our online booking platform is safe to use, and all confirmed bookings are managed by our dedicated customer service team.
We understand that change can be frustrating.
If there’s anything outstanding we can help with, we’d be more than happy to look into it directly.
We do wish you well with your future travels.
Kind regards,
Netflights Team
All fine during quotes and getting money. Afterwards? Shocking service. Massive wait times to speak with someone. When you get through the staff haven’t got a clue what they’re talking about. Spent 35 minutes with someone who was making it up as she went along. Promised call back. Not been received.
T
Terry Silvester · 2 reviews · Experienced 2026-01-12 ·
★★★★★
trying to call for help on a booking
trying to call for help on a booking, on hold for 35mins plus, gave up waiting.... you need more staff.
L
Lee Shipman · 1 review · Experienced 2026-01-12 ·
★★★★★
Terrible experience
Terrible experience. I called 3 different numbers and was on hold a total of 3 hours in an attempt to cancel a flight due to personal reasons. I also sent an email which I still haven’t got a reply from them.
Please avoid.
M
Mark Tyrer · 4 reviews · Experienced 2026-01-07 ·
★★★★★
Scammers. DO NOT USE NETFLIGHTS
They took our money for flights and then no confirmation or communication. They are completely scamming people
P
Peter Whewell · 2 reviews · Experienced 2025-11-27 ·
★★★★★
New York/Boston
New York/Boston
Made an enquiry (Nov 25) for a trip to New York & Boston for 2 weeks in Sept 26.
Still waiting to hear back from them Jan 26, almost 2 months later.
A
Abrar Ahmed Anwar · 2 reviews · Experienced 2025-12-04 ·
★★★★★
Falguni was extremely helpful& efficient
m
mehvish · 25 reviews · Experienced 2025-12-23 ·
★★★★★
Fantastic customer service
I have used netflights before too and always had great service. Booked package holiday to doha, but upon arrival hotel had confirmation for only one room instead of two. It turned out to be that it was due to fault of hotel reservation department. But i was very impressed from quick response from netflights to my email, despite it being christmas holiday period. First time booked package holiday but have booked hotel only several times and always got great deals.
M
Miss Ellen 英国 · 14 reviews · Experienced 2025-03-31 ·
★★★★★
Very easy
Very easy!
We booked our flights to Bangkok ready for our backpacking travels back in march and were a bit hesitant based on being able to get a “ too good to be true “ deal - none the less absolutely no problems whatsoever. We were able to get our flight details onto the airlines app and went from there.
If you are hesitant like we were, go for it!
j
jim · 7 reviews · Verified · Experienced 2025-10-04 ·
★★★★★
£50 to amend misspelt name spotted a n…
£50 to amend misspelt name spotted a n hour after booking . Took forever to amend… did not respond to emails… mistakes on record of checked in luggage. Need I say more… never again
Will I book with netflights… customer service ZERO !…well done ICELANDAIR tho changed info with minimal of fuss flights comfortable and on time
I contacted Netflights regarding a long haul flight, while on the phone the agent, Fal checked for flights that would suit me. She informed to wait for a few minutes, came back with flights and the cost, I was impressed with the service and curtesy given to me.
Everything was explained clearly, very happy with my treatment and the service I received.
I have used Netflights for many years and they continue to provide a consistently excellent service.
Ease of booking, great communications and updates and competitive pricing make them my go-to travel company.
V
Valerie Perry · 3 reviews · Experienced 2025-12-22 ·
★★★★★
Fal went the extra mile to get us the…
Fal went the extra mile to get us the trip we needed at an excellent price. Having been unable to find a deal during my initial call, she clearly kept working and then phoned back quite quickly with a really good deal. She was also very personable. Extremely satisfied
When Fal took over my booking, it was plain sailing.
She was extremely pleasant and helpful. She was efficient and speedy in her responses and advised us well. I would definitely use the services of Netflights again and tell friends and family. Fal is an excellent travel advisor.
Charged for a Booking That Was Never Confirmed – Website Failure & Refund Refused
I am extremely disappointed with Netflights and how this situation has been handled.
On 16 December 2025, I attempted to make a booking on the Netflights website. The website crashed mid-process and displayed a message telling me to call to complete the booking. I did not call, and I did not complete any booking with Netflights. Instead, I booked my flight with a completely different provider.
At no point did I receive:
An on-screen booking confirmation
A payment confirmation
An email confirmation
Despite this, Netflights somehow accepted a booking at 17:22 on 16 December and then took payment from my account on 17 December 2025, entirely without my knowledge or approval. The confirmation email was sent later and went straight to my junk folder, so I was unaware of it at the time.
As soon as I noticed the charge, I contacted Netflights to request a refund. This was refused, even though:
I never confirmed a booking
The website failed before any confirmation stage
Payment was taken after the failed session
I did not authorise the transaction
What’s particularly concerning is that this appears to be a known website issue — there are multiple Trustpilot reviews describing similar problems, and I also raised a website fault in my initial contact (specifically when attempting to pay via PayPal).
Under UK consumer law, unauthorised payments should be refunded, and a contract cannot exist without clear confirmation and consent. None of that happened here.
Instead of resolving the issue fairly, I’ve been forced to pursue a chargeback through my bank and gather evidence that I shouldn’t have needed in the first place.
This experience has been stressful, time-consuming, and completely avoidable. I would strongly advise anyone considering Netflights to be very cautious — if their website fails, you may still end up being charged for something you never agreed to.
