Netflights (www.netflights.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-12.
What people say
I
Ian Snowden英国 · 1 review · Experienced 2026-02-21 ·
★★★★★
This was once an excellent travel agent…
This was once an excellent travel agent with high standards of service. Recent management changes have resulted in it being reduced to a web site with no customer service at all. What a pity! I used to spend thousands of pounds a year here but never again. Ahmed and Muhammad try hard but the new system is loaded against them.
Reply from Netflights2026-02-27
Hello Ian,
As you may be aware, Netflights is currently going through a transitional period.
However, our team is working around the clock to source and provide the best experiences and offers, whether through our website, app or by phone.
We appreciate your feedback and hope to welcome you back to travel with us in the future.
Kind regards,
The Netflights Team
Booked a flight through yourselves and had a 12 hour delay/ late change in flight schedule only to be told whilst I was at the airport, called the agent for assistance only to be told to wait at airport for the rescheduled time no lounge offered, no food, no refreshments & no internet- just left alone/ abandoned !
Very disappointed ☹️ neither agent nor flight took ownership of mess even after following the claim instructions no compensation or acknowledgement of distress caused! Very disappointing!
Reply from Netflights2026-02-24
Hi Joas,
We’re very sorry to read about your experience.
We completely understand how upsetting that must have been.
When a flight is delayed or rescheduled, the operating airline is responsible for providing assistance at the airport in line with their obligations. That said, we’re sorry to hear you felt unsupported during the situation. That’s certainly not the experience we want for our customers.
Please send us an email with your booking reference so we can look into this further for you.
We truly appreciate you taking the time to share your experience.
Kind regards,
The Netflights Team
Hi Alan,
Thank you very much for your kind words!
We’re delighted to hear that you found our team helpful, knowledgeable and efficient, and that everything was handled smoothly for you.
We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind regards,
The Netflights Team
P
Paul Sancho英国 · 6 reviews · Experienced 2026-02-15 ·
★★★★★
One of the best
I’ve used Netflights for many years and they’re one of the best flight comparison sites hands down.
Reply from Netflights2026-02-18
Hi Paul,
Thank you very much for your wonderful feedback!
We’re absolutely delighted to hear that you’ve been using Netflights for many years and consider us one of the very best flight comparison sites. That truly means a great deal to us.
Your continued trust and loyalty are hugely appreciated, and we’ll keep working hard to provide the competitive fares and reliable service you expect.
We look forward to helping you plan many more trips in the future.
Kind regards,
The Netflights Team
R
Robert英国 · 24 reviews · Experienced 2026-01-14 ·
★★★★★
The company has now changed hands.
The company has now changed hands, but we did not know. We had booked a holiday to Bali last year with NetFlights and had a great time. We phoned after we got back to book a return trip. So far, so good.
We had our booking reference so just after Christmas I used the booking reference to check my booking details and I got an error message advising that the system did not recognise my booking number. I tried phoning and after a number of extended waits I checked with AI "why can I not get through to NetFlghts?" I got a message back advising me that NetFlights had ceased trading and not to worry, my holiday was safe!
My wife and I pondered what we should do, should we continue and hope that we will have our holiday fulfilled, taking a chance, or cutting our losses. We were told that the website we were using was no longer owned by the new owners - hence our booking reference will not work. We have just received advice - via an email - of a change in ownership. Whoever came up with the transition plan to manage the changeover failed to consider their customers.
I WILL NEVER USE NETFLIGHTS AGAIN.
Reply from Netflights2026-02-17
Hi Robert,
Thank you for taking the time to share your experience.
We’re genuinely sorry to read how concerning and frustrating this situation has been for you and your wife.
Please be assured that confirmed bookings remain valid and protected.
The temporary issues accessing booking details were related to system and website changes during the handover, not the status of customers’ holidays.
We’re truly sorry that this experience has left you feeling unable to travel with us again.
If you would be willing to contact us directly with your booking details, we’d very much like the opportunity to review your case and provide reassurance.
Kind regards,
The Netflights Team
J
J Louise英国 · 9 reviews · Experienced 2025-12-15 ·
★★★★★
It is all about money
I have email and called no one is will to take countability and they keep blaming others. They need to refund my flight money. Yet, no answer. I will keep posting until I get an answer.
Reply from Netflights2026-02-17
Hi J Louise,
We’re very sorry to read how frustrated you’re feeling, and we completely understand how concerning it is when you’re waiting for clarity about a refund.
At Netflights we certainly don’t want any customer to feel that responsibility is being passed around. If you’ve been contacting us without receiving a clear response, that’s not the experience we aim to provide.
Refunds can sometimes depend on airline processes and timelines.
We’d really like the opportunity to look into this for you and give you a transparent update.
Please send us an email with your booking reference and contact details so we can investigate this as a priority and respond to you directly.
Kind regards,
The Netflights Team
C
Customer英国 · 5 reviews · Experienced 2026-02-13 ·
★★★★★
Love my Netflights team
Highly recommend the team at Netflights. Have been booking with them for years. James the florida guy is wonderful. Going to miss them now they have been taken over and are losing these wonderful people.
Reply from Netflights2026-02-17
Hi,
Thank you so much for your lovely words and for your loyalty over the years.
We’re delighted to hear how highly you rate the team at Netflights.
We completely understand that change can feel unsettling.
Please be assured that our commitment to providing the same friendly, knowledgeable service you’ve come to expect remains at the heart of everything we do.
Thank you again for your recommendation and continued support.
Kind regards,
The Netflights Team
Hello Yasmine,
Thanks for your feedback!
We’re glad you enjoyed our service!
Kind regards,
The Netflights Team
E
Edward Hughes英国 · 11 reviews · Experienced 2026-02-09 ·
★★★★★
Excellent customer service from Ben
Air France cancelled my short connecting flight to Paris to transfer onto my long haul flight to Mexico. Ben was really helpful and managed to get me on a direct flight instead from London to Mexico after a discussion with Aeromexico who were at first reluctant to rebook me on the direct flight without charge as the flight cancelled was Air France's rather than theirs.
Ben really did all he could to accommodate my needs and got a positive result so thanks again to Ben.
Reply from Netflights2026-02-10
Hello Edward,
Thank you very much for sharing your experience!
We’re delighted to hear that Ben was able to support you during a challenging situation and find a suitable solution.
We truly appreciate your feedback and hope to assist you again in the future.
Safe travels!
The Netflights Team
Booked on the phone. The guy was really helpful and witty. The price was great. Tickets issued quickly. All good. So good that I paid their extra £15 for some sort of insurance I will never use, but also £50 off the next flights I book with them, as I know I'll use it.
Reply from Netflights2026-02-09
Hello Daniel,
Thank you for your review!
We’re really pleased to hear our team was helpful and made the booking easy with great value.
We look forward to helping with your next flights!
Kind regards,
The Netflights Team
m
maine英国 · 9 reviews · Experienced 2026-02-04 ·
★★★★★
Booking with Netflight
This Company netflight is the worst ever. DO NOT USE. We've been using NetFlight for the last 18 years, and they have been very good in customer service, the prices are very competitive, and it was a company we could trust. But now this will be the last time we ever use them, Netflight. We emailed 5 days ago with an upcoming flight, and they have not even cared to reply yet.
Reply from Netflights2026-02-05
Hello,
First and foremost, we apologise for any inconvenience you may have experienced.
As you may know, Netflights is currently going through a transitional period.
If you have a booking made before 21 January 2026 and whose reference starts with BND, please call 01772 386366 or click here to manage it:
https://bookings.netflights.co.uk/
We apologise once again for any inconvenience caused.
Kind regards,
The Netflights Team
A
Andrew Hall英国 · 6 reviews · Experienced 2026-01-10 ·
★★★★★
Check direct prices
Was going to book a flight with netflights as I heard they where competitivly priced. I got to the end of the booking process and thought i should check how much i am saving by booking with them.
The answer was nothing it cost more to book though them as it did to book direct by quite a significant margin. Luckily i didnt complete the booking. The whole premise of sites like netflights.com was to provide cheaper competitive prices. Not to charge users an extra £30 for a flight that is cheaper booked direct and offers more customer protection.
Reply from Netflights2026-02-03
Hello Andrew,
Thank you for sharing your feedback.
Prices shown on our website are based on real-time availability and fares provided by airlines and suppliers, and these can differ from those shown on airline websites depending on fare rules, inclusions and availability at the time of search.
We aim to offer customers a wide range of options.
We appreciate you taking the time to check and share your experience.
Kind regards,
The Netflights Team
We've booked flight back in November. Now unable to go through the verification on quatar airways as the email and phone number dont match. Phone numbers are not working, email address is bouncing back. I have managed to log in on website but I dont have the informations I need.
Every time I speak with british airways ot qatar they suggest I speak with netflights.
Absolutely awful, first and last time im booking a flight with netflight
Reply from Netflights2026-02-03
Hello Joanna,
First and foremost, we apologise for any inconvenience you may have experienced.
As you may know, Netflights is currently going through a transitional period.
If you have a booking made before 21 January 2026 and whose reference starts with BND, please call 01772 386366 or click here to manage it:
https://bookings.netflights.co.uk/
We apologise once again for any inconvenience caused.
Kind regards,
The Netflights Team
B
Barry Henderson英国 · 2 reviews · Experienced 2026-01-30 ·
★★★★★
company was sold in January 26
The company was sold in January of 2026. No communication was sent to existing customers with booking. This is a huge red flag as it seems to be hidden. There an now links that no longer work when trying to view prior bookings and also new phone numbers.
This has led to me having zero confidence in the company and me canceling my booking.
Please be mindful that you are not a well known prestige brand. Trying to grow in the UK. That customers need confidence in you when using your service to visit another country at normally great cost to themselves.
Reply from Netflights2026-01-30
Hello Barry,
First and foremost, we apologise for any inconvenience you may have experienced while navigating our reservations portal.
As you may already be aware, Netflights is currently going through a transitional period, which has included, among other changes, the introduction of new telephone numbers.
If you have any further questions about how we operate, how the online portal works, or anything else, please leave us your email address. We will be delighted to assist you.
We guarantee that we are working hard to continue providing the best possible travel experiences for our customers.
Kind regards,
The Netflights Team
Q
QAQ Van英国 · 1 review · Experienced 2025-12-27 ·
★★★★★
Worst purchase experience ever, charge you twice
Worst purchase experience ever, I am writing this to warn others about the deceptive booking process and terrible customer service on this site.
While attempting to book a flight, the website threw an error message during the payment stage, stating the transaction could not be completed. Naturally, I tried again so I wouldn’t lose the flight. It turns out the first "failed" attempt actually went through.
I was charged twice for the exact same flight due to a technical glitch on their end. When I contacted support to resolve this issue, they agreed a refund duplicate one but charges 200 pound pp as a "cancellation fee."
It is completely unacceptable to charge a customer a penalty fee for a duplicate booking caused by your own website's malfunction. I should not be paying a premium for your technical instability.
Reply from Netflights2026-01-30
Hello,
We are very sorry for the inconvenience you have experienced with your booking.
In order to open an internal complaint and investigate what happened, we kindly ask you to provide your reservation number and e-mail contact.
Our Customer Service team will then contact you as soon as possible.
Kind regards,
The Netflights Team
B
Beth英国 · 1 review · Experienced 2026-01-27 ·
★★★★★
Worst Customer Service Ever
I’ve been trying for the past week to get through to someone on the phone to cancel my flight and I’ve constantly been put on hold for 30+ mins.
I’ve emailed customer service and they advised I won’t get a refund if I cancel so it doesn’t matter. It is terrible service! I don’t want a refund just don’t want to be taking up space on a plane I won’t be on!! I’ve asked them to call me back and they still won’t.
Reply from Netflights2026-01-29
Hello Beth,
First and foremost, please accept our apologies for any inconvenience you may have experienced.
Netflights is currently going through a transitional period, and we’re sorry if this has in any way affected our phone support.
Whenever possible, we kindly ask that you access the following link and follow the steps provided, as this may help you manage any request related to your trip:
https://bookings.netflights.co.uk/
As always, we remain available should you have any questions or concerns.
Kind regards,
The Netflights Team
C
Chris英国 · 1 review · Experienced 2026-01-27 ·
★★★★★
I have been trying to get hold of…
I have been trying to get hold of Netflights by email - that doesn't exsist anymore!! now by phone the waiting time is soooo long
Reply from Netflights2026-01-29
Hello Chris,
We apologise if you’re experiencing any issues with our email communication.
We kindly ask that you use the following link to contact us, as this may help speed up the handling of any concerns you may have regarding your booking:
https://bookings.netflights.co.uk/
Please follow the steps provided, and feel free to contact us if you have any further questions or concerns.
Kind regards,
The Netflights Team
J
Joe英国 · 6 reviews · Experienced 2026-01-26 ·
★★★★★
Awful experience with this company
Awful experience with this company. Booking is not clear whatsoever on the insurance. They get you booked and hooked then treat you terribly.
Customer service personnel are extremely patronising, talking about other companies rather than try and help their own customers. This is also after spending a ridiculous amount of time trying to get through. One call on hold for 35 minutes. Second call still on hold after 55 minutes and gave up.
3rd attempt still on hold after 45 minutes, again gave up.
The automated message repeats 'our travel pros are busy' I can guarantee these are NOT travel pros.
Would advise avoiding this company where possible.
Reply from Netflights2026-01-29
Hello Joe,
First of all, please accept our apologies for the delay in responding to your review.
As you may know, Netflights is currently going through a transitional period, and we’re sorry that our phone support has taken longer than ideal to assist you.
Below, you’ll find two links that may help speed up your request. Please choose the one that applies according to the date you made your booking:
For reservations made before 21 January:
https://bookings.netflights.co.uk/
For reservations made on or after 21 January:
https://www.netflights.com/
We apologise once again for any inconvenience caused and wish you a wonderful weekend.
Kind regards,
The Netflights Team
Hello Shade,
Thank you very much for your feedback!
We hope you have a wonderful trip and that we’ll see you travelling with us again soon!
Kind regards,
The Netflights Team
M
Mark英国 · 32 reviews · Experienced 2026-01-22 ·
★★★★★
Netflights no longer provide ATOL…
Netflights no longer provide ATOL protection.
I have used Netflights many times, and was always assured that when buying Hotel and flight they were ATOL protected. All reference to this has been removed from Netflights web and if you call, the staff can't clarify situation, since they were taken over by Destiny (Spanish Company). This is important and Netflights need to make their position clear
Reply from Netflights2026-01-29
Hello Mark
First and foremost, we apologise for the delay in responding to your review.
Netfights is indeed going through a transitional period; however, at no point has it lost, nor will it lose, its ATOL protection. You can rest assured that all reservations already made, as well as any future bookings, will be honoured as usual.
We hope to continue to have you as a client, and we remain at your disposal should you have any further questions or concerns.
Kind regards,
The Netflights Team
