Netflights（www.netflights.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 202 条用户评价，属于旅游度假分类，口碑一般。评价两极分化：73% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 72% 的差评。数据最后更新于 2026-08-12。
这曾经是一家优秀的旅行社，服务标准很高。最近的管理变化导致其沦为一个完全没有客户服务的网站。真可惜！我曾经每年在这里花费数千英镑，但再也没有了。艾哈迈德和穆罕默德努力尝试，但新系统对他们不利。
Hello Ian, As you may be aware, Netflights is currently going through a transitional period. However, our team is working around the clock to source and provide the best experiences and offers, whether through our website, app or by phone. We appreciate your feedback and hope to welcome you back to travel with us in the future. Kind regards, The Netflights Team
通过您自己预订的航班，航班延误了 12 小时/航班时刻表更改，但我在机场时才被告知，打电话给代理寻求帮助，却被告知在机场等待重新安排的时间，没有休息室，没有食物，没有茶点，也没有互联网 - 只是独自一人/被遗弃！ 非常失望☹️即使按照索赔说明进行操作，代理人和航班都没有对造成的混乱负责，也没有赔偿或承认造成的困扰！非常令人失望！
Hi Joas, We’re very sorry to read about your experience. We completely understand how upsetting that must have been. When a flight is delayed or rescheduled, the operating airline is responsible for providing assistance at the airport in line with their obligations. That said, we’re sorry to hear you felt unsupported during the situation. That’s certainly not the experience we want for our customers. Please send us an email with your booking reference so we can look into this further for you. We truly appreciate you taking the time to share your experience. Kind regards, The Netflights Team
知识渊博，速度快，没有问题
Hi Alan, Thank you very much for your kind words! We’re delighted to hear that you found our team helpful, knowledgeable and efficient, and that everything was handled smoothly for you. We truly appreciate you taking the time to share your experience and hope to assist you again in the future. Kind regards, The Netflights Team
我已经使用 Netflights 多年，它们无疑是最好的航班比较网站之一。
Hi Paul, Thank you very much for your wonderful feedback! We’re absolutely delighted to hear that you’ve been using Netflights for many years and consider us one of the very best flight comparison sites. That truly means a great deal to us. Your continued trust and loyalty are hugely appreciated, and we’ll keep working hard to provide the competitive fares and reliable service you expect. We look forward to helping you plan many more trips in the future. Kind regards, The Netflights Team
该公司现已易手，但我们并不知道。去年我们通过 NetFlights 预订了去巴厘岛的假期，并且度过了一段愉快的时光。回来后我们打电话预订回程机票。到目前为止，一切都很好。 我们有预订参考号，所以圣诞节刚过，我就使用预订参考号来检查我的预订详细信息，但收到一条错误消息，提示系统无法识别我的预订号。我尝试打电话，经过一段长时间的等待后，我用 AI 检查“为什么我无法接通 NetFlghts？”我收到一条回复消息，告知我 NetFlights 已停止交易，不用担心，我的假期很安全！ 我和我的妻子思考我们应该做什么，我们应该继续并希望我们的假期能够圆满，抓住机会，还是减少损失。我们被告知，我们使用的网站不再属于新所有者所有 - 因此我们的预订参考将不起作用。我们刚刚通过电子邮件收到了有关所有权变更的建议。无论是谁提出了管理转变的过渡计划，都没有考虑到他们的客户。 我再也不会使用 NETFLIGHTS。
Hi Robert, Thank you for taking the time to share your experience. We’re genuinely sorry to read how concerning and frustrating this situation has been for you and your wife. Please be assured that confirmed bookings remain valid and protected. The temporary issues accessing booking details were related to system and website changes during the handover, not the status of customers’ holidays. We’re truly sorry that this experience has left you feeling unable to travel with us again. If you would be willing to contact us directly with your booking details, we’d very much like the opportunity to review your case and provide reassurance. Kind regards, The Netflights Team
我收到电子邮件并打电话说没有人愿意承担责任，他们一直责怪别人。他们需要退还我的机票钱。然而，没有答案。我会继续发帖，直到得到答案。
Hi J Louise, We’re very sorry to read how frustrated you’re feeling, and we completely understand how concerning it is when you’re waiting for clarity about a refund. At Netflights we certainly don’t want any customer to feel that responsibility is being passed around. If you’ve been contacting us without receiving a clear response, that’s not the experience we aim to provide. Refunds can sometimes depend on airline processes and timelines. We’d really like the opportunity to look into this for you and give you a transparent update. Please send us an email with your booking reference and contact details so we can investigate this as a priority and respond to you directly. Kind regards, The Netflights Team
强烈推荐 Netflights 的团队。多年来一直向他们预订。 佛罗里达人詹姆斯很棒。 现在我会想念他们，他们已经被接管了，正在失去这些优秀的人。
Hi, Thank you so much for your lovely words and for your loyalty over the years. We’re delighted to hear how highly you rate the team at Netflights. We completely understand that change can feel unsettling. Please be assured that our commitment to providing the same friendly, knowledgeable service you’ve come to expect remains at the heart of everything we do. Thank you again for your recommendation and continued support. Kind regards, The Netflights Team
Hello Yasmine, Thanks for your feedback! We’re glad you enjoyed our service! Kind regards, The Netflights Team
法航取消了我飞往巴黎的短途转机航班，转乘飞往墨西哥的长途航班。 Ben 非常乐于助人，在与墨西哥航空公司讨论后，他设法让我搭乘直飞航班，而不是从伦敦飞往墨西哥。墨西哥航空公司一开始不愿意免费为我重新预订直飞航班，因为取消的航班是法航的，而不是他们的。 Ben 确实竭尽全力满足我的需求并取得了积极的结果，所以再次感谢 Ben。
Hello Edward, Thank you very much for sharing your experience! We’re delighted to hear that Ben was able to support you during a challenging situation and find a suitable solution. We truly appreciate your feedback and hope to assist you again in the future. Safe travels! The Netflights Team
电话预订的。这家伙真的很乐于助人而且很机智。价格很棒。门票很快就发出来了。一切都好。太好了，我额外支付了 15 英镑购买了某种我永远不会使用的保险，而且还为我在他们那里预订的下一次航班节省了 50 英镑，因为我知道我会使用它。
Hello Daniel, Thank you for your review! We’re really pleased to hear our team was helpful and made the booking easy with great value. We look forward to helping with your next flights! Kind regards, The Netflights Team
这家公司的netflight是有史以来最差的。请勿使用。过去 18 年我们一直使用 NetFlight，他们的客户服务非常好，价格也非常有竞争力，是一家我们可以信赖的公司。但现在这将是我们最后一次使用它们，Netflight。我们 5 天前通过电子邮件告知即将起飞的航班，但他们甚至还没有回复。
Hello, First and foremost, we apologise for any inconvenience you may have experienced. As you may know, Netflights is currently going through a transitional period. If you have a booking made before 21 January 2026 and whose reference starts with BND, please call 01772 386366 or click here to manage it: https://bookings.netflights.co.uk/ We apologise once again for any inconvenience caused. Kind regards, The Netflights Team
本来打算通过 netflights 预订航班，因为我听说它们的价格很有竞争力。我完成了预订过程，我想我应该检查一下通过他们预订可以节省多少钱。 答案是，通过他们预订的费用并不比直接预订高得多。幸运的是我没有完成预订。 netflights.com 等网站的整个前提是提供更便宜、有竞争力的价格。对于直接预订的航班更便宜且提供更多客户保护，不会向用户收取 30 英镑的额外费用。
Hello Andrew, Thank you for sharing your feedback. Prices shown on our website are based on real-time availability and fares provided by airlines and suppliers, and these can differ from those shown on airline websites depending on fare rules, inclusions and availability at the time of search. We aim to offer customers a wide range of options. We appreciate you taking the time to check and share your experience. Kind regards, The Netflights Team
我们已经订了11月份回国的机票。由于电子邮件和电话号码不匹配，现在无法通过 quatar 航空公司的验证。电话号码无法使用，电子邮件地址已恢复。我已成功登录网站，但没有所需的信息。 每次我与英国航空或卡塔尔航空交谈时，他们都建议我与 Netflights 交谈。 太糟糕了，我第一次也是最后一次通过 netflight 预订航班
Hello Joanna, First and foremost, we apologise for any inconvenience you may have experienced. As you may know, Netflights is currently going through a transitional period. If you have a booking made before 21 January 2026 and whose reference starts with BND, please call 01772 386366 or click here to manage it: https://bookings.netflights.co.uk/ We apologise once again for any inconvenience caused. Kind regards, The Netflights Team
该公司于 2026 年 1 月出售。未向现有客户发送预订信息。这是一个巨大的危险信号，因为它似乎被隐藏了。现在，当尝试查看之前的预订和新的电话号码时，链接不再有效。 这导致我对公司的信心为零，并取消了我的预订。 请注意，您不是知名品牌。努力在英国发展。当客户使用您的服务访问另一个国家时，他们需要对您有信心，而这通常会给他们带来巨大的成本。
Hello Barry, First and foremost, we apologise for any inconvenience you may have experienced while navigating our reservations portal. As you may already be aware, Netflights is currently going through a transitional period, which has included, among other changes, the introduction of new telephone numbers. If you have any further questions about how we operate, how the online portal works, or anything else, please leave us your email address. We will be delighted to assist you. We guarantee that we are working hard to continue providing the best possible travel experiences for our customers. Kind regards, The Netflights Team
有史以来最糟糕的购买体验，我写这篇文章是为了警告其他人该网站上的欺骗性预订流程和糟糕的客户服务。 在尝试预订航班时，该网站在付款阶段抛出一条错误消息，指出交易无法完成。当然，我又试了一次，以免误了航班。事实证明，第一次“失败”的尝试确实成功了。 由于他们的技术故障，我在同一航班上被收取了两次费用。当我联系支持人员解决这个问题时，他们同意重复退款，但收取 200 英镑的“取消费”。 由于您自己的网站故障而导致重复预订而向客户收取罚金是完全不可接受的。我不应该为你们的技术不稳定支付额外费用。
Hello, We are very sorry for the inconvenience you have experienced with your booking. In order to open an internal complaint and investigate what happened, we kindly ask you to provide your reservation number and e-mail contact. Our Customer Service team will then contact you as soon as possible. Kind regards, The Netflights Team
过去一周，我一直在试图打电话给某人取消我的航班，但我总是被搁置 30 多分钟。 我已经给客户服务发了电子邮件，他们建议我如果取消就不会获得退款，所以没关系。这是糟糕的服务！我不想退款，只是不想占用我不会乘坐的飞机上的空间！我已经要求他们给我回电话，但他们仍然不肯。
Hello Beth, First and foremost, please accept our apologies for any inconvenience you may have experienced. Netflights is currently going through a transitional period, and we’re sorry if this has in any way affected our phone support. Whenever possible, we kindly ask that you access the following link and follow the steps provided, as this may help you manage any request related to your trip: https://bookings.netflights.co.uk/ As always, we remain available should you have any questions or concerns. Kind regards, The Netflights Team
我一直试图通过电子邮件联系 Netflights - 但现在已经不存在了！现在通过电话等待时间太长了
Hello Chris, We apologise if you’re experiencing any issues with our email communication. We kindly ask that you use the following link to contact us, as this may help speed up the handling of any concerns you may have regarding your booking: https://bookings.netflights.co.uk/ Please follow the steps provided, and feel free to contact us if you have any further questions or concerns. Kind regards, The Netflights Team
在这家公司的经历很糟糕。保险上的预订不明确。他们让你预订并着迷，然后对待你很糟糕。 客户服务人员非常居高临下，谈论其他公司而不是尝试帮助自己的客户。这也是在花费了大量时间试图通过之后。一个呼叫保留 35 分钟。第二次通话 55 分钟后仍处于搁置状态并放弃。 45分钟后，第三次尝试仍然搁置，再次放弃。 自动消息重复“我们的旅行专家很忙”，我可以保证这些不是旅行专家。 建议尽可能避开这家公司。
Hello Joe, First of all, please accept our apologies for the delay in responding to your review. As you may know, Netflights is currently going through a transitional period, and we’re sorry that our phone support has taken longer than ideal to assist you. Below, you’ll find two links that may help speed up your request. Please choose the one that applies according to the date you made your booking: For reservations made before 21 January: https://bookings.netflights.co.uk/ For reservations made on or after 21 January: https://www.netflights.com/ We apologise once again for any inconvenience caused and wish you a wonderful weekend. Kind regards, The Netflights Team
Hello Shade, Thank you very much for your feedback! We hope you have a wonderful trip and that we’ll see you travelling with us again soon! Kind regards, The Netflights Team
Netflights 不再提供 ATOL 保护。 我曾多次使用 Netflights，并且在购买酒店和航班时始终确信它们受到 ATOL 保护。 所有与此有关的内容均已从 Netflights 网站上删除，如果您致电，工作人员也无法澄清情况，因为他们已被 Destiny（西班牙公司）接管。 这很重要，Netflights 需要明确自己的立场
Hello Mark First and foremost, we apologise for the delay in responding to your review. Netfights is indeed going through a transitional period; however, at no point has it lost, nor will it lose, its ATOL protection. You can rest assured that all reservations already made, as well as any future bookings, will be honoured as usual. We hope to continue to have you as a client, and we remain at your disposal should you have any further questions or concerns. Kind regards, The Netflights Team
共 202 条符合条件的评价